Wild Robin Casino - generelle Diskussion (Seite 9)

Hello Roberto!

I would like to give you some critical advice: since you have already been contacted by scammers in the past, please stop posting your email addresses here on the forum. This is exactly how to ensure someone will try it again. No, emails outside the complaint thread. Shall we have a deal, please? 🙂

Now, if you need to contact Matěj, send the info via email, or add a post to your complaint, please.

I sadly can't promise you any deadline, but you can always describe the events in the complaint thread so even the casino can see it and say that you will proceed with the next step upon mutual discussion in the complaint thread. To me, it sounds very reasonable. How does it sound to you?

Thanks for the advice dear, I'll be more careful 😉

Grazie del consiglio cara , faro' piu attenzione 😉

Much appreciated; I'd hate to see you in trouble! 😉

After several weeks of communication and verification, my Wild Robin account was finally reactivated.

I successfully completed the KYC verification and have already made my first withdrawal of 500 euros, confirming that the account is fully operational again.

I would like to thank the entire Casino Guru team for their professionalism and expertise at every stage of the process—from the first complaints team consultants, through Tomas, to Matej, who carefully and helpfully handled every detail of my case.

They were really good, competent and serious, and without their support I probably wouldn't have resolved the situation.

I'm still waiting for the accreditation, but so far everything is going well.

In case of further delays, I reserve the right to open a new complaint.

– Roberto Cavolina

Dopo diverse settimane di comunicazioni e verifiche, il mio conto su Wild Robin è stato finalmente riattivato.

Ho completato con successo la verifica KYC e ho già effettuato il primo prelievo di 500 euro, confermando che l’account è di nuovo pienamente operativo.

Desidero ringraziare tutto il team di Casino Guru per la professionalità e la competenza dimostrate in ogni fase del processo — dai primi consulenti del gruppo reclami, passando per Tomas, fino ad arrivare a Matej, che ha seguito con attenzione e disponibilità ogni dettaglio del mio caso.

Sono stati davvero bravi, competenti e seri, e senza il loro supporto probabilmente non avrei risolto la situazione.

Resto in attesa dell’accredito, ma al momento tutto procede nel modo giusto.

In caso di ulteriori ritardi, mi riservo di aprire un nuovo reclamo.

– Roberto Cavolina

⚠️ Attention ⚠️ Players from Germany ❗️❗️ 256 negative vs. 5 positive reviews on other platforms. My experience:

Problems with Wild Robin Casino

My first payout was no problem. Now I've been waiting for 400 euros for two weeks. All I get are excuses, and in the chat I'm talking to an AI!

I'm not familiar with these kinds of problems. Apparently, I'm not the only one experiencing this issue, as I've discovered. Waiting times of four weeks or more! Let's see how things go for me! I've set a deadline, which expires today. Wildrobin is unfriendly to customers and doesn't adhere to its own terms and conditions. Support is just stalling – a delaying tactic.

Today, November 4th, 2025:

To date, the promised winnings payout of 400 euros has NOT been paid out by WILDROBIN.

I no longer believe I'll receive a payout. The deadline expires today. I will continue to provide updates.

Hello and thank you very much.

I read the post. Therefore, I can sadly confirm that this casino is experiencing delays in processing payments for players, particularly those from your country. Yes, many others have reported that.

I suggest you read this little guide and then decide whether you are ready to take that step:

https://casino.guru/guide/complaint-resolution-instructions 👈👈

Two weeks is a long time, and I understand your frustration.

Unfortunately we solved the problem of reopening the account and so far everything is ok, but after I requested new withdrawals, they are again delaying the credits, always saying the same things, because they have a very high number of requests.

I'll wait a few more days and then I'll be forced to reopen a complaint.

I'll keep you updated

Purtroppo abbiamo risolto il probelma della riapertura del e fin qui tutto ok , ma dopo che ho fatto richiesta dei nuovi prelievi , stanno di nuovo facendo ritardo con gli accredifi dicendo sempre le stesse cose, xhe hanno un alto elevato numero di richieste.

Aspetto qualche altro giorno e poi saro' costretto a riaprire un reclamo

Vi tengo aggiornati

Hey. I am sorry there have been some delays.

Do I understand correctly, though, that the casino still hasn't paid all of the amount from your already resolved complaint? 🤔

Or are these some new withdrawals, please?

Hi, the complaint about the blocked account has been resolved as they allowed me to reopen the account with another email, all the funds were transferred regularly so everything is in order.

Following this I made withdrawal requests based on my profile so 500 euros per day for 3 days so a total of 1500, the days have already passed for the credit which I still have not received, I wrote to support and also via chat and they answer me like the previous times that is, there are delays in payments we are sorry etc etc, I would not like them to do like the other time where I have to wait more than a month c

Ciaooo , il reclamo per il conto bloccato e' stato risolto in quanto mi hanno fatto aprire di nuovo il conto con un altra emal , tutti i fondi sono stati spostati regolarmente quindi tutto regolare .

A seguito di questo ho fatto le richieste di prelievo in base al mio profilo quindi 500 euro al giorno per 3 giorni quindi un totale di 1500 , sono passati gia i giorni per l accredito che ancora non ho ricevuto , ho scritto al supporto e anche via chat e mi rispondono come le volte precedenti cioe , ci sono ritardi nei pagamenti ci dispiace ecc ecc , non vorrei che fanno come l altra volta che devo aspettare piu di un mese c

I understand now; thank you for the explanation.

So, in case your withdrawals are not moving forward, please submit a new complaint, as it is related to a different thing than the other complaint was. Right?

Just keep in mind the 14-day time period, please. We won't be able to intervene any sooner, unfortunately.

Ok now I'll wait a few more days and then I'll open the complaint

Ok adesso aspetto quaalche altro giorni e poi apro il reclamo

I wanted to give an update, the first three withdrawals have been successfully credited

Volevo dare un aggiornamento , i primi tre prelievi sono stati accredati con successo

I'm glad you received those.

How much more do you have, though?

Hopefully, it will go smoothly now, and it won't be necessary for you to file a complaint. 🤞

Thank you dear, just one more small part and then all the funds will have been credited.

Grazie cara , un altra piccola parte e poi i fondi saranno stati tutti accreditati .

Great. We'll wait for another update from you then.

Good morning, how many days did it take you to make a withdrawal? Last night I made 3 withdrawals with how much was 500 euros. I spoke 3 times in live chat and I am told that the account does not need to be identified at this time. Please tell me that I will get the money quickly because with all this I am reading, I am getting stressed.

Καλημέρα πόσες μέρες χρειάστηκε να κάνετε ανάληψη? Εγώ εχτές το βράδυ έκανα 3 ανάληψης με πόσο τον 500 ευρώ. Μίλησα 3 φορές στο live chat και μου μένετε ότι δεν χρειάζεται η ταυτοποίηση του λογαριασμού αυτή τη στιγμή. Πείτε μου σας παρακαλώ ότι θα τα πάρω γρήγορα τα χρήματα γιατί με όλα αυτά που διαβάζω με έχει πιάσει άγχος

Hi dear, I can assure you that you will receive the money. As for the crediting times, they take it very slowly but in the end they will credit it to you.

Live chats are a waste of time, write to support and if more than 20 days pass I recommend you open a complaint directly here, you will see that a tutor will follow you and unblock the situation.

Don't worry, the casino is reliable, it just takes a bit longer, then it depends on the case.

Ciaoooo cara , allora posso assicurarti che i soldi li riceverai per quanto i riguarda i tempi di accredito se la prendono molto con calma ma alla fine poi te li accreditano .

Le chat live lasciano il tempo che trovano , scrivi al supporto e se passano piu di 20 giorni ti consiglio di aprire un reclamo direttanente qua , vedrai che ti seguira un tutor che sblocchera' la situazione .

Stai tranquilla il casino' e' affidabile solo che ha tempi un po lunghi , poi dipende da caso a caso

Thank you very much ❤️ Just 20 days is too long for a withdrawal, I've read too many complaints, I can't understand why the casino isn't doing anything to solve this problem since it doesn't give the money to anyone else either.

Σε ευχαριστώ πολύ ❤️ Απλά 20 μέρες είναι πάρα πολλές για μια ανάληψη διάβασα πάρα πολλά παράπονα δεν μπορώ να καταλάβω γιατί δεν κάνει κάτι το καζίνο για να το λύση το πρόβλημα αυτό αφού ούτε σε άλλος τα λεφτά τα δίνει

Hi, I see that another player has already advised you. I also know from what they write that it sometimes takes longer for the casino to pay you your money. 

So patience will be important at this time. 

We give casinos 14 days to pay you, and if nothing happens, you can file a complaint. 

I also see that verification is not necessary, so we'll see if just waiting will help. 🙂

BEWARE OF THE wildrobin CASINO. I WAS JUST SCAMMED OUT OF €18,000. THEY ONLY LET YOU WITHDRAW €3,000. ONCE YOU GET TO THIS POINT, THEY TELL YOU TO VERIFY YOUR ACCOUNT. IN MY VERIFICATION, IT SAYS EVERYTHING IS FINE, BUT THEY HAVE BLOCKED MY CHAT AND MY EMAIL. It says to send documents, and as you can see in the photo, everything is OK, but when you send them by email, they always give you the same answer: send it for verification.

I've been dealing with this for a month and nobody's doing anything about it. I'm posting about it on every forum in Spain and preparing a lawsuit.

CUIDADO CON EL CASINO wildrobin ME ACABAN DE ESTAFAR 18.000 SOLO TE DEJAN RETIRAR 3000E UNA VEZ LLEGADOS A ESTE PUNTO TE DICEN QUE VERIFIQUES CUENTA A MI EN VERIFICACION ME PONE QUE TODO ESTA BIEN PERO ME AN BLOQUEADO CHAT Y ME AN BLOQUEADO MEIL PONE QUE ENVIES DOCUMENTOS Y COMO VEIS EN LA FOTO ESTA TODO OK PERO LOS ENVIAS POR MEIL Y SIEMPRE TE DICEN LA MISMA REPUESTA QUE LO ENVIES POR VERIFICACION

A SI LLEVO 1 MES Y NADIE SOLUCIONA NADA LO ESTOY PONIENDO POR TODOS LOS FOROS DE ESPAÑA Y PREPARANDO 1 DEMANDA