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Snatch Casino - generelle Diskussion (Seite 30)

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vor 6 Monaten

Without solid proofs?


All this casino forum threads have hundreds of complaints. Hundreds.


Non pay for months and months. You gave this casino group a 9.1 rating.


Are you guys insane? How did you ever think that was a good idea. Give a casino one of the highest ratings available for what reason? Name one reason please.


You bit your hand because now this entire forum and its members are extremely pissed we have all been absolutely robbed by casino you pushed hard and gave a massive high rating too.


i signed up because of your website suggesting a high rating.


What happened? I was robbed of my $200 deposit and $4000 in winnings? $200 stolen directly from me.


Who is going to pay for that? You?

vor 6 Monaten

Dear user,

I believe I already explained all I could in my previous responses. I understand that this information may not be sufficient for you. You know, specifically, that due to such emotional situations, forum posts are not proofs. Those are just words; we can't use them directly against the casino operators if we do not want them to completely ignore you players in the complaints.

If you have issues, please submit the complaint because not all of that can be investigated or proven just on the forum. As I already explained.

Of course you are all mad, and of course you feel like we forum administrators must respond to all your absolutely obvious warnings. But the truth is that we have nothing to do with how the system works. We can only explain our colleagues' logic and methods to you. I hope you understand that given these circumstances, you won't ever feel satisfied on the forum until you are ready to accept how my colleagues work.

This is how it is.

Each complaint that proves the casino is not acting in accordance with the Fair Gambling Codex has the potential to lower the score. The "problem" lies in the concrete aspects of the casino's approach. As I explained.

Pardon me, I can't help change that, even though I would love to.

You're saying the casino stopped responding? I had different info from Thursday, but if you're right, you'll get what you want: no more payouts and a ruined Safety Index. Is this the way to help already complaining players? This situation is filled with cruel irony. I believe I explained that, too.

So, I empathize with you, but I can't give you the satisfaction you want.

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Romi
vor 6 Monaten

Ja klar, aber ich sehe in dem Forum hier keinen einzigen Menschen der was gutes zu berichten hätte und ein betrügerisches Vorgehen des Casinos. Also sollen sie es SCHLECHT bewerten und nicht wie ihre eigenartige 8,9/10 😉

Wie sie das Casino noch versuchen zu verteidigen ist ein Witz, diese widerlichen Clowns von Snatch MÜSSEN gefickt werden!


vor 6 Monaten

@All. Ich wiederhole mich, aber damit das auch die neuen Beschwerden hier sehen: Bewertet diese Hundesöhne von Snatch nachdem euer Fall (hoffentlich) geklärt ist mit einer 1/10 und schreibt alles negative was passiert ist!

vor 6 Monaten

Wow ybets is back up. This might be some good news.

Verfasst
sdexcid
vor 6 Monaten

Not on my side. Website still offline.

vor 6 Monaten

I tried ybets and its back..snatch isnt up yet sorry. But if ybets is, thats good news.

vor 6 Monaten

It's pretty funny how almost all of the casinos boasting 9.0+ scores on Casino Guru are russian owned and also do their best to scam customers.


One great example is the group Gama Casino and Cat Casino belong to; these casinos have used 'technical issues' as an excuse to not pay people for years now. It's so obvious that it's not even funny anymore. They only pay up when a complaint is made. Furthermore, more often than not (and I'm not referring to the aforementioned casinos only), Casino Guru sides with the casino just because. Even if the Terms and Conditions would be on the side on the player, Casino Guru usually just screws the player.


Most Finnish players and the Finnish community already think Casino Guru is nothing but a glorified affiliate side with no reliability, and I quite frankly think so too. In obvious cases they have still sided with the casino, and this is one great example why they are not to be trusted.


I had a case where they ruled for the casino "due to lack of evidence from my side", but after I contacted ThePogg, they declared it a clear case of a breach of self-exclusion and got the casino to pay up. With exactly the same evidence. Casino Guru sucks.


There are better, more reliable sites out there already. Fortunately.

vor 6 Monaten

And they are still offline without any Update... Crazy

Anonymized910 hat den Post gelöscht.
vor 6 Monaten

Yes. But still the Same bullshit answers from Support.


12 weeks for KYC Check. Please dont ever Play in this Casino!


Anonymized910 hat den Post gelöscht.
Anonymized910
vor 6 Monaten

Wow... So they disabled your Login?!


Anonymized910 hat den Post gelöscht.
vor 6 Monaten

It's pretty funny how almost all of the casinos boasting 9.0+ scores on Casino Guru are russian owned and also do their best to scam customers.


One great example is the group Gama Casino and Cat Casino belong to; these casinos have used 'technical issues' as an excuse to not pay people for years now. It's so obvious that it's not even funny anymore. They only pay up when a complaint is made. Furthermore, more often than not (and I'm not referring to the aforementioned casinos only), Casino Guru sides with the casino just because. Even if the Terms and Conditions would be on the side on the player, Casino Guru usually just screws the player.


Most Finnish players and the Finnish community already think Casino Guru is nothing but a glorified affiliate side with no reliability, and I quite frankly think so too. In obvious cases they have still sided with the casino, and this is one great example why they are not to be trusted.


I had a case where they ruled for the casino "due to lack of evidence from my side", but after I contacted ThePogg, they declared it a clear case of a breach of self-exclusion and got the casino to pay up. With exactly the same evidence. Casino Guru sucks.


There are better, more reliable sites out there already. Fortunately.

vor 6 Monaten

Hello yoyeli,

When it comes to a specific group of casinos with a high Safety Index and low KYC or "investigation" practices, I agree with you; however, as far as we can tell, it began with a change in affiliate group, so from my perspective, we're talking months. In case the safety Index in this specific situation serves as the final "weapon" against the casino management, you aim to use it if they stop paying out completely. Though I understand from your perspective it is not ideal.

We, on the other hand, are bound by transparency, so we just can't set the Index to zero and expect all casinos to keep addressing the complaints. I know that many players decide to trust casinos based on just one number value and hence demand immediate action because so many have been complaining, but that's the catch—the truth is that this is not enough to make an informed decision. Forums and complaints offer a comprehensive view of potential issues, which a single number cannot convey.

This is at least my experience and I empathize with your experiences too.


In any case, would you mind responding back to your complaint resolver and providing ThePogg's resume? I believe constructive criticism is worth sharing in full. Maybe we can change something.


Thank you very much for your efforts.

vor 6 Monaten

Now they blocked me in their Live Chat, because i asked too often about the KYC Progress .. bunch of clowns in that Casino, crazy!

vor 6 Monaten

They are, but if I am to be honest, it is always a data-driven decision; data is mainly collected through the complaints, and as you may have assumed, complaints take quite some time. The tricky part is that we are more or less unable to gather evidence or data on whether the KYC, for instance, was prolonged on purpose or not. The Safety Index remains unaffected by "maybe" or "we think that." To maintain impartiality, we must also clearly communicate each change to the casino.

This is where, in my opinion, the most problematic part begins. I perfectly understand that for players, everything is clear, and it makes sense, because once the problem gets solved or unsolved, you close the account and move away.

Our job, however, is to still be able to help other players too, which requires open communication with both sides and "punishments" based on hard proof. If we start changing the indexes without solid proofs or statements, casinos may simply say, "Okay, your call." You can't justify your actions; we no longer care about your complaint center."

That's quite a limitation position. I'm just saying we are all aware of the situation.


vor 6 Monaten

I never told about changing the indexes without solid proofs or statements. Of course, that way also your indexes never will be trusted. Quite the contrary I tell about situations when you have enough data for changing indexes but you don't, because your data team find that data not important enough to change criterias. Your data team should take it more seriously and strictly. Besides the casinos are the ones who should be scared of casino.guru, but seems casino.guru is "scared" of them more.


I see casino.guru doesn't realize the big responsibility it should have having such a large amount of customers. Remember, it's about precious time and money that casino customers and YOUR customers may lose when they are disoriented by information YOU provide.

Verfasst
Vahmur
vor 6 Monaten

I hear you, and I agree that having responsibility for information others rely on is not something we take lightly. That said, we have to operate within a framework that’s consistent and justifiable long-term—even when it may feel slow or not strict enough.

I honestly believe I’ve followed all concerns openly and added my opinions too. But please keep in mind I’m not the Casino Guru company. I’m one person trying to follow the situation and stay aligned with the complaint team so I can respond to you meaningfully. We are all aware of the issues, and my colleagues are actively negotiating with the casino to ensure the player's payment. The top priority.

That means I’ll always respond in the same way when the core concern stays the same, because nothing new has shifted in the process. If that ever changes, it will come from the Data Team or through an actual update in the process.

I understand your expectations, but we may simply differ in how we approach the role of ratings and how change should happen.

Radka
vor 6 Monaten

By writing "You" I mean casino.guru. And I still hope that soon we'll see some improvements in casino.guru rating system.

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