Skycrown Casino - generelle Diskussion (Seite 2)

Junior Anfänger

vor 1 Jahr

OriginalÜbersetzung

I read you comments and let me tell you my story about SkyCrown..i open my account and deposit 20 euro ( I didn’t use any bonus) I play gates of Olympus ( buy bonus) first 20 euro buy bonus little profit..second buy bonus i hit the max win 5000X ( 1000 euros) than i switch to game Wantend Dead or Wild ..i played buy bonus duel .. on the 3-time i hit 6000X ..so after I played one hour in the casino I made a profit over 2000 euros ( with only 20 euros deposit) ..after all slots are games of luck..and I was lucky this time!!! Then verification went very fast ( within a hour and my withdrawal processed same day yesterday now I need to receive my winnings probably Monday… file file

Radka

Kokoska15

Social Media & Community Specialist

Kokoska15

vor 1 Jahr

OriginalÜbersetzung

Congratulations! 👏👏👏

Would you be so kind and let us know when you receive the winnings, please? I guess that that something we all want to know 🙂.

Anyway, what payment option would you recommend nowadays?

Kokoska15

Radka

Junior Anfänger

Radka

vor 1 Jahr

OriginalÜbersetzung

I received the money today!! So my withdrawal was requested 03.09.22 Saturday..and I received my money today..

Anonymized417

Kokoska15

Senior Experte

Kokoska15

vor 1 Jahr

OriginalÜbersetzung

Not sure if this is genuine or written by a casino representative seems to good to be true!!

Kokoska15

Junior Anfänger

vor 1 Jahr

OriginalÜbersetzung

You don’t need to believe me!! But it’s the truth!! file

Radka

Social Media & Community Specialist

Kokoska15

vor 1 Jahr

OriginalÜbersetzung

I received the money today!! So my withdrawal was requested 03.09.22 Saturday..and I received my money today..

vor 1 Jahr

OriginalÜbersetzung

Congratulations! Great start of the new week I say 😀

Radka

Social Media & Community Specialist

Anonymized417

vor 1 Jahr

OriginalÜbersetzung

Not sure if this is genuine or written by a casino representative seems to good to be true!!

vor 1 Jahr

OriginalÜbersetzung

Dear nigeljc,

this particular casino still holds a good reputation, and all submitted complaints - aside from those we've rejected were closed as resolved.

It's not very kind to assume that every player who gets his/her winnings is some sort o "pretender".

Thank you for your understanding.

Beast777

Senior Kenner

vor 1 Jahr

OriginalÜbersetzung

I have again problems , first time winning but was not able to verifying…. Now my deposit not on my account.

it normally seems a ok casino

Radka

Beast777

Social Media & Community Specialist

Beast777

vor 1 Jahr

OriginalÜbersetzung

Missing deposit is really an unpleasant experience, be prepared it might take at least a few days to handle such a matter, at least from my experience. I could figure out whether you've passed the verification or you're still struggling.😕

I hope the complaint will be resolved soon!

Beast777

Senior Kenner

vor 1 Jahr

OriginalÜbersetzung

Hi hi ,

Have all the bankstatements… what I don’t understand is the fact that and the previous issue , ime not alone ! .. they don’t come back .. now suddenly they blocked me for zero reason .. and still they score so high at Guru … we both know ime advanced player so by now I should know how it works . But zero feedback .still in my head the " thing of €4000 . Abd if I read the comments ime not the only one .

that frustrate me ,

gr . Dave

Beast777

Radka

Senior Kenner

Radka

vor 1 Jahr

OriginalÜbersetzung

They say verification was ok ….after I got a new Mastercard etc …. They approved it . After I lost 121.000rand . The bank wouldn’t provide me a statement like sky wanted . Can you imagine if you win now ? Would love to hear players everting went smooth .

maybe just my bad luck .

Beast777

Senior Kenner

vor 1 Jahr

OriginalÜbersetzung

Just spoken by chat … they promised to solve it via special departments. 😳

Beast777

Senior Kenner

vor 1 Jahr

OriginalÜbersetzung

Again asked them how many days they need . I also see lots of same issues … even when I was not able to withdraw the 80.000 €4000 . I hope they put it back to my bankcard . Otherwise you have already lost …. Because if you win then the verification starts again …

Radka

Social Media & Community Specialist

Beast777

vor 1 Jahr

OriginalÜbersetzung

Hi hi ,

Have all the bankstatements… what I don’t understand is the fact that and the previous issue , ime not alone ! .. they don’t come back .. now suddenly they blocked me for zero reason .. and still they score so high at Guru … we both know ime advanced player so by now I should know how it works . But zero feedback .still in my head the " thing of €4000 . Abd if I read the comments ime not the only one .

that frustrate me ,

gr . Dave

vor 1 Jahr

OriginalÜbersetzung

Hi there,

I understand your concern, I would have many questions being in your shoes, let's just say in some cases casinos are not particularly sharing the reasons for the account closure. Despite all ideas, only the casino can fully explain the reason to you, or to us.

We both have to wait for the complaint to develop further, I'd say.

Radka

Social Media & Community Specialist

Beast777

vor 1 Jahr

OriginalÜbersetzung

They say verification was ok ….after I got a new Mastercard etc …. They approved it . After I lost 121.000rand . The bank wouldn’t provide me a statement like sky wanted . Can you imagine if you win now ? Would love to hear players everting went smooth .

maybe just my bad luck .

vor 1 Jahr

OriginalÜbersetzung

But it feels like the bank is creating an issue now. Asking for a banking statement is a common practice. What makes your bank prohibit this document, I wonder?

Beast777

Senior Kenner

vor 1 Jahr

OriginalÜbersetzung

Yeah … that’s the most frustrating 😉…. Thank god its not 1000 euro …. .

keep you posted !

have a good day

Radka

Social Media & Community Specialist

Beast777

vor 1 Jahr

OriginalÜbersetzung

Just spoken by chat … they promised to solve it via special departments. 😳

vor 1 Jahr

OriginalÜbersetzung

This is interesting! I'd call that progress. 🤞🤞🤞

Beast777

Radka

Senior Kenner

Radka

vor 1 Jahr

OriginalÜbersetzung

I sent my bankstatements all of them with proof … there was totally no need to not pay out . So it’s not the bank … went into the bank . The casino was asking something else then a statements.. the wanted to have a written statement. They don’t do … because it’s safety thing . My card was just damaged at the back .. everything was proven bij statements all of the last 90 days

Radka

Social Media & Community Specialist

Beast777

vor 1 Jahr

OriginalÜbersetzung

Again asked them how many days they need . I also see lots of same issues … even when I was not able to withdraw the 80.000 €4000 . I hope they put it back to my bankcard . Otherwise you have already lost …. Because if you win then the verification starts again …

vor 1 Jahr

OriginalÜbersetzung

I feel it would be good to distinguish the KYC (know your customer) verification which is usually triggered by the very first withdrawal request with further additional checks applied when you win big.

Those are different processes.

Anyway, your recent complaint is about missing a deposit at the same time, you mentioned the casino said you lost it already.

So the issue is that you claim the deposit has been lost while the casino claim it has been played out. Is it right, please?

Beast777

Senior Kenner

vor 1 Jahr

OriginalÜbersetzung

Yeah but I just replied to the question.. no that’s money is gone . This is a new thing . My bank statement with stamps ( in South Africa ) everything is officially stamps .. so it’s show my missing money ( also it showed it went to the bank account from casino … so that’s the strange thing

Skycrown Casino - generelle Diskussion (Seite 2)

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