DelOro Casino - generelle Diskussion (Seite 21)

Platin

Kuwait

vor 9 Monaten

Original

Übersetzung

Mine complaint was a bit long time ago and I was solved that time.

Alprince2001

Silber

Finnland

Alprince2001

vor 9 Monaten

Original

Übersetzung

Good to hear, hopefully this will be solved aswell.

Community & Complaints Administrator

vor 9 Monaten

Original

Übersetzung

Thank you for your response.

I wanted to check if your complaint team has received any replies from the casino yet, and whether they’ve seen the evidence I tried to send. I’ve attempted to email their complaint team directly with the proof they requested, but I keep getting an error: "unreceived mail returned to sender."

Could you please confirm whether they received anything from me via your team, or if there’s another way I should send the evidence? I’m concerned my emails aren’t reaching them at all. I sent it to the e-mail she provided me with on the complaint.

Thanks again for your support—really hoping this can get resolved soon.

vor 9 Monaten

Original

Übersetzung

I am sure that Natalia will inform you whether she has received it in her next reply.

Unfortunately, as we have hundreds of complaints, our team has to deal with them. You have to be patient and wait until she gets to your complaint again.

Bronze

Kanada

vor 7 Monaten

Original

Übersetzung

Deleted account

I have a Deloro account I have been using for months. Yesterday, I made a 1250$CAD withdraw. I never received the money. It usually takes me 15 min to receive the Interac with the money. I contacted support this morning to know what was happening and got told that there was no withdrawals and the last one was from few days ago. Wich is false. I tried connecting in my account to see what was happing, impossible. My account doesn't exist anymore, cant connect, cant reset passwords. I contacted the support again and got told there is no existing account with my email address. What am I suppose to do ??? I made the deposits with crypto, so I don't have any bank statements with the transactions. It's just random crypto transactions with random addresses on them.

Also, I made a 175$ XRP deposit on my account and never saw the money too. Got told by support the transactions is processing and that I should see the money soon, but never happened.

I am going to take legal actions against Deloro if this doesn't get fixed soon.

Community & Complaints Administrator

vor 7 Monaten

Original

Übersetzung

Do you have any kind of proof that you have an account at this casino, though?

Perhaps our complaint team could try to investigate this matter and hopefully get in touch with the casino to find out more.

Please file a complaint here and explain the situation. We will get back to you as soon as possible.

Bronze

Kanada

vor 7 Monaten

Original

Übersetzung

Of course I have all the email confirmations for the deposit and withdrawals I made

Community & Complaints Administrator

vor 7 Monaten

Original

Übersetzung

Good. Keep those in case we need them.

Soon your complaint will be taken care of.

Bronze

Kanada

vor 7 Monaten

Original

Übersetzung

Update on the situation

I recontacted the live support and they now tell me I asked for my account to be close on the same day I withdrew 1250$ from my account. I am asking to see proof of that and I am not getting any answer except. "There is a note in your account, Daniel"

Update again

They literally get a fake conversation with me saying to close the account wich is completly false. What can I even do

file file

Verfasst

Community & Complaints Administrator

vor 7 Monaten

Original

Übersetzung

Isn't that you in the conversation? Really?

Please reply also to your complaint whenever possible, as our team needs some additional information now.

Platin

Portugal

vor 6 Monaten

Original

Übersetzung

Guten Abend allerseits, ich bin seit dem 28. Januar in diesem Casino registriert und hatte bisher nichts zu sagen, schnelle Auszahlungen und gute Boni.

Aber alles hat sich geändert. Ich habe hier bei Gurucasinos eine Beschwerde eingereicht und hoffe, Sie sind wirklich unparteiisch und nicht auf der Seite der Casinos.

Ich fasse zusammen, was passiert ist:

Am 27. August gewann ich bei Crazytime 44.000 Euro, spielte weiter und hatte am 28. August insgesamt 57.720 Euro. Gegen 1:28 Uhr portugiesischer Zeit machte ich meine letzte Auszahlung von 5.000 Euro und ließ den Betrag von 52.720 Euro auf dem Konto. Ich ging glücklich ins Bett.

Es war etwa 6:20 Uhr (ich kann Ihnen nicht die genaue Uhrzeit sagen) und ich wollte mich wie immer bei meinem Konto anmelden. Ich gab wie immer meine Daten ein und bekam die Meldung, dass das Passwort falsch sei. Ich versuchte es noch zwei weitere Male, bis ich mit JULIANA LIMA chattete und ihr sagte, dass ich mich nicht bei meinem Konto anmelden konnte und dass ich die Meldung bekam, dass die E-Mail-Adresse oder das Passwort falsch sei. Sie antwortete mir, dass mit meinem Konto alles in Ordnung sei und dass es kein Problem gäbe, ich solle nur das Passwort ändern und es erneut versuchen.

Es war ca. 6.49 Uhr / 6.50 Uhr und ich habe die Anfrage zur Wiederherstellung meines Passwortes gestellt. Um ca. 6.52 Uhr habe ich den Wiederherstellungscode per E-Mail erhalten, den Link geöffnet und mein Passwort geändert.

Ich versuche, mich erneut anzumelden, aber da ich es schon mehrmals versucht habe, muss ich einige Minuten warten.

Nachdem ich 5 bis 10 Minuten gewartet hatte, gab ich meine neue E-Mail-Adresse und mein neues Passwort ein und konnte mich bei meinem Konto anmelden, aber zu meiner Überraschung stand der Kontostand bei 0 und das?

Ich gehe in den Chat und sie sagen mir, dass mit meinem Konto alles in Ordnung sei und ich gespielt hätte, was eine Lüge ist.

Ich habe meinen Spielverlauf überprüft und als ich die Wiederherstellung meines Passworts beantragte, haben sie mein Konto zum Spielen verwendet, bis sie mein Konto auf 0 zurückgesetzt haben.

Zusamenfassend:

Um mir das Geld nicht zahlen zu müssen, haben sie diesen Betrug durchgeführt, in der Hoffnung, dass ich zu diesem Zeitpunkt nicht aufwachen würde und sie damit durchkommen würden, aber es hat nicht geklappt.

Es geht um eine große Summe Geld, die den Casinos ihrer Meinung nach nichts ausmacht, für mich jedoch viel. Ich hatte bereits Pläne für das Geld gemacht und diese Situation belastet mich psychisch sehr.

Ich hoffe, dass Gurucasinos in dieser Angelegenheit Maßnahmen ergreift. Was auch immer Sie benötigen, ich sende Ihnen gerne alle Beweise.

Das war mein bevorzugtes Casino, aber anscheinend kann man ihnen nicht trauen.

Good evening everyone, I've been registered at this casino since January 28th and until now I had nothing to say, fast withdrawals and good bonuses.

But everything has changed, I've filed a complaint here at gurucasinos and I hope you're really impartial and not in favor of the casinos.

I'll summarize what happened:

On August 27th I won 44,000 euros at crazytime, I continued to play and on August 28th I had a total of 57720 euros, around 1:28 a.m. Portugal time I made my last withdrawal of 5,000 euros, leaving the amount of 52720euros in the account, I went to bed all happy.

At around 6.20 a.m. I can't tell you the exact time, I went to log in to my account as I always do, I put in my details as I always do and I got the message that the password was wrong, I tried two more times until I went to chat with JULIANA LIMA to say that I couldn't log in to my account and that I was getting the message saying that the e-mail or password was wrong, the answer she gave me was that everything was fine with my account and that there was no problem but for me to change the password and try again.

It was around 6.49 a.m. / 6.50 a.m. and I made the request to recover my password. At around 6.52 a.m. I received the recovery code in my e-mail, opened the link and changed my password.

I try to log in again, but as I've tried several times before, I have to wait a few minutes.

After waiting 5 to 10 minutes, I enter my new e-mail address and password and manage to log into my account, but to my surprise the account was at 0 and this ?

I go to chat and they tell me that everything is fine with my account and I've been playing, which is a lie.

I check my play history and at the time I was requesting to recover my password, they were using my account to play games until they set my account to 0.

In short:

In order not to pay me, they ran this scam in the hope that I wouldn't wake up at that time and they'd get away with it, but it didn't work out.

We're talking about a large sum of money, which according to them is nothing to the casinos, but to me it was a lot, I had already made plans for the money, this situation is affecting me a lot psychologically.

I hope that Gurucasinos will take action on this matter, whatever you need I will be happy to send you all the evidence.

This was my casino of choice, but apparently they can't be trusted.

Boa noite a todos, desde dia 28 de Janeiro que estou registado neste casino e até à data não tinha nada a dizer, saques rápidos bons bonus.

Mas tudo mudou, já fiz a reclamação aqui na gurucasinos e espero que vocês sejam mesmo imparciais e não estejam a favor dos casinos.

Vou fazer um resumo do que se passou:

No dia 27 de Agosto ganhei no crazytime 44 mil euros, continuei a jogar e no dia 28 de Agosto tinha no total 57720 euros, por volta da 1h28 da manhã hora de Portugal fiz o meu ultimo levantamento de 5 mil euros, ficando na conta a quantia de 52720euros, fui me deitar todo contente.

Por volta das 6h20 da manhã não consigo dizer a hora exata vou fazer login na minja conta como costumo sempre fazer, coloco os dados como sempre fiz e recebo a mensagem que a password estava errada, tentei mais 2 vezes até que fui falar no chat com a JULIANA LIMA a dizer que não conseguia entrar na minha conta que recebia a mensagem a dizer que o e-mail ou password estavam errados, a resposta que ela me disse é que estava tudo bem com a minha conta e que não havia problema mas para eu alterar a password e tentar novamente.

Eram mais ou menos 6h49 /6h50 e faço então o pedido de recuperação da password o qual recebo no e-mail por volta das 6h52 o código de recuperação, abro o link e procedo a alteração da password.

Tento novamente entrar mas como já tinha tentado várias vezes anteriormente tenho que esperar alguns minutos.

Após esperar 5 a 10 minutos meto o e-mail e a password nova e consigo entrar na minha conta, mas para minha surpresa a conta estava a 0 e esta ?

Vou falar no chat o qual me dizem que está tudo bem com a minha conta e estive a jogar , o que é mentira.

Vou verificar o histórico de jogadas e na altura que eu estava a efetuar o pedido de recuperação da minha password estavam a utilizar a minha conta a fazer jogadas até colocarem a minha conta a 0.

Resumindo :

Para não me pagarem fizeram este esquema na expectativa que eu aquela hora não tivesse acordado e conseguissem safar, mas não correu bem.

Estamos a falar em uma grande quantia que segundo eles para os casinos nao é nada mas para mim era muito, já tinha feito planos para o dinheiro, esta situação está afetar me muito psicológicamente.

Espero que a Gurucasinos tome medidas quanto a este assunto, o que precisarem terei todo o gosto em enviar as provas tudo.

Este era o meu casino de eleição, mas pelos vistos não são de confiança.

Automatische Übersetzung

Gelöscht

bp54 hat den Post gelöscht.

Gelöscht

sdexcid hat den Post gelöscht.

Silber

Schweden

vor 6 Monaten

Original

Übersetzung

This guy is bluffing 100%. No chance the casino went in and did this. I never heard anything like that either.

I think he went on tilt and played it all away. You can be logged in at the same time as you request password on another device. This story is also really bad and you can see through it pretty easy.

sdexcid

Platin

Portugal

sdexcid

vor 6 Monaten

Original

Übersetzung

Nun, diese Angelegenheit wurde damals behandelt, und das Problem war damals das unethische Verhalten des Chat-Vertreters, das nach einem Gespräch mit Del Oro durch eine Vereinbarung gelöst wurde, über die ich nicht sprechen kann.

Dies ist eine völlig andere Angelegenheit, Sie können mich also nicht beschuldigen, ohne zu wissen, was vor sich geht, ohne die Beweise zu sehen.

Ich habe nach meiner letzten Auszahlung keine Schritte unternommen und habe alle Beweise.

Automatische Übersetzung

Platin

Portugal

vor 6 Monaten

Original

Übersetzung

Lieber Gez85,

Es ist mir unmöglich, im Chat mitzuteilen, dass ich mich nicht bei meinem Konto anmelden kann, indem ich die falsche E-Mail-Adresse und das falsche Passwort eingebe, und gleichzeitig zu spielen und das Passwort wiederherzustellen.

Die andere Beschwerde hat nichts mit dieser zu tun. Ich bitte Sie, die Dinge nicht zu verwechseln. Ich habe nicht gespielt und ich habe Beweise dafür, mit dem Gespräch im Chat, dem Zeitpunkt, als ich die Wiederherstellungs-E-Mail erhalten habe.

Automatische Übersetzung

sdexcid

Platin

Portugal

sdexcid

vor 6 Monaten

Original

Übersetzung

Diese Situation wurde gelöst.

Und ich kann keine weiteren Details preisgeben. Ich habe dem Casino gegenüber zugegeben, dass auch ich einen Fehler gemacht habe, aber dass die Chat-Assistentin das, was sie getan hat, nicht hätte tun dürfen.

Diese Angelegenheit hat nichts mit dieser hier zu tun!

Automatische Übersetzung

Platin

Portugal

vor 6 Monaten

Original

Übersetzung

Als ich merkte, dass ich nicht reinkam, habe ich sofort mit Juliana Lima gesprochen, und ich habe das Gespräch mit ihr im Chat, das es beweist, und sie haben es auch.

Ich warte auf eine E-Mail von ihnen mit den Untersuchungsergebnissen.

Automatische Übersetzung

Radka

Social Media & Community Specialist

https://casino.guru/complaints/deloro-casino-player-s-winnings-have-been-confiscated-2

vor 6 Monaten

Original

Übersetzung

To be transparent, I just responded to you in the other thread by reminding you of the nature of the issue:

"Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

Please let me know whether the casino concluded that the safety of your account was compromised after your initial exchange with customer support."

I won't speculate. Thank you for submitting it.

Tomas will surely respond to you.

Verfasst