Vegas Hero Casino - Die Auszahlungsanfrage des Spielers wurde verzögert.

Hello, I deposited at VegasHero Casino and played with a first deposit bonus.

All sales conditions were correctly met.

I have been waiting for my first payout since March 9th, 2026!

A total of 3 withdrawals of €500 each were requested. (See screenshot)

Deposit was made via crypto, withdrawal was also requested via crypto.

You only get standard answers from the live chat that lead nowhere.

I've attached screenshots of my previous withdrawal requests.

My account hasn't been verified yet. According to the website, it doesn't need to be.

I've also attached a screenshot of that.

Hallo, ich habe im VegasHero Casino eingezahlt und mit einem ersteinzahlbonus gespielt.

Alle Umsatzbedingungen wurden korrekt erfüllt.

Ich warte nun seit dem 09.03.26 auf meine erste Auszahlung!

Es wurden insgesamt 3 Auszahlungen von je 500€ beantragt. (Siehe Screenshot)

Einzahlung lief per Crypto, Auszahlung ebenfalls per Crypto beantragt.

Man bekommt nur Standard Antworten vom live Chat die zu nichts führen.

Ich hänge Screenshots von meinen bisherigen Auszahlungsanträgen bei.

Mein Konto wurde noch nicht verifiziert. Muss laut Website auch nicht verifiziert werden.

Ich füge davon ebenfalls ein Screenshot bei.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegashero.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas