ZetCasino - Der Spieler hat Probleme, die Kontobestätigung abzuschließen.

I played with them that I had a good bonus offer

I won and also made the bonus

after which i wanted to pay out they asked for documents

they wanted my passport and i handed in a proof of address

after that they wanted my residence permit gur verification

I also sent that

then mail came the card was not valid

the title is unlimited and therefore also valid, dene declared several times the date what they think my deadline is actually the expiry date of my old passport

to which have the photos of my new

the foreigners authority also says the title is valid

have been waiting for my money for 2 weeks now the support is extremely slow for every email wait for an answer 2 to 3 days

i will complain to the authorities something like zet shouldn’t operate a casino in germany

I also played other casinos. If I won, proof of address, passport photo was completely sufficient for verification

Habe bei dene gespielt das ich ein gutes bonus angebot hatte

hab gewonnen und auch den bonus geschafft

nach dem ich auszahlen wollte hat man nach dokumente verlangt

die wollten mein pass und ein adresnachweis gab ich ab

danach wollten die meine aufhentaltserlaubnis gür verifizierung

auch das sendete ich

dann kam mail die karte sei nicht gültig

der titel ist unbefristet und somit auch gültig habe es dene mehrfach erklârt das datum was die denken sei mein frist ist eigentlich der ablauf datum meinen alten passes

zu dem haben die fotos von meine neue

auch die auslânder behörde sagt der titel ist gültig

warte nun schon seit 2 wochen auf mein geld der support ist extrem langsam für jedes mail warte zeit auf antwort 2 bis 3 tage

ich werde mich bei den behörden beschweren sowas wie zet sollte in deutschland keine casino betreiben

zu dem habe auch andere casinos gespielt wenn ich gewann waren adresnachweis passfoto vollkommen ausreichend für verizifierung

Dear Kiraz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that permanent residency permit seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

They approved and paid out yesterday

had to threaten lawyers and authorities

Die haben gestern genehmigt und ausgezahlt

musste dafür mit Anwalt und Behörden drohen

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Kiraz, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru