Pribet Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

My withdrawal is refused and they keep asking me for documents which I send and they are approved

il prelievo mi viene rifiutato e continuano a chiedermi documenti che mando e vengono approvai

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Dear Ciaia94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Payment keeps getting rejected even though my account has been verified

Il pagamento viene continuamente respinto nonostante il mio account sia stato verificato

Dear Ciaia94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes, my previous money was credited to me, but for the new winnings, they initially told me I had to pay the rollover for a total of €94. After paying them, I tried to withdraw €240 again, which was cancelled again. I asked for assistance via chat and was told the rollover amount was €490.

Si il denaro precedente mi è stato accreditato, sulla nuova vincita invece inizialmente mi hanno detto che dovevo soddisfare i rollover per un totale di 94€, successivamente dopo averli soddisfatti riprovo a prelevare 240€ e nuovamente annullato. Chiedo assistenza in chat e mi viene detto che il rollover da soddisfare era a 490€

Dear Ciaia94, do I understand correctly that the balance you wish to withdraw is the result of bonus winnings? If so, could you please advise what bonus have you played with?

Thank you for your patience and cooperation.

Dear Ciaia94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru