Try to see how many of those complaints were unresolved, that might tell you why they have such a safety index. When something comes up they always try to solve it and cooperate with us, so that's pretty basic I would say.
And then there's this table that explains the other parameters.🙂
Danke für die Info 👍🙂
Oh what do you know wild Tokyo casino trying to avoid another cash out...
8.8/10 ya right
So embarrassing guru that you have gone down the road of endorsing casinos with zero integrity
If this situation persists why you don't open a complaint?
I see no sense in complaining here about safety index and do nothing.
If your complaint will justified and we will be on your side and casino won't do something abut it, it will affect the rating too. If you are just talking here, not much we can do. 👍
So I have wrote an email and an WhatsApp message to this vip manager Ann, to close my account permanently .She have ignored my request she won’t answer me even though I have insisted on chat with the customer service to let know that I want to close my account permanently . The customer service are so ignoring too . The answer it’s that she’s will answer when she can . Why I need to wait days to get my account closed??? The withdrawals are so slow and the biggest amount that you can withdraw it’s 500 euro. I don’t understand why this casino it’s still on the market. This is illegal, the ignorance that you get from the customer service and the " vip manager " it’s not normal. We are putting very good money in our deposits but when you need to get withdrawal it’s impossible. I’m begging you to close this casino because I haven seen this before in my whole entire life of playing for 17 years casino . This is the lowest level of customer service and withdrawal amount .
I’m going to make a huge complain to the gambling authority about the way they treat us in this wild Tokyo casino . They shouldn’t be allowed to function in the market. This is illegal. My lawyer will look at this case .
Stay away
So I have wrote an email and an WhatsApp message to this vip manager Ann, to close my account permanently .She have ignored my request she won’t answer me even though I have insisted on chat with the customer service to let know that I want to close my account permanently . The customer service are so ignoring too . The answer it’s that she’s will answer when she can . Why I need to wait days to get my account closed??? The withdrawals are so slow and the biggest amount that you can withdraw it’s 500 euro. I don’t understand why this casino it’s still on the market. This is illegal, the ignorance that you get from the customer service and the " vip manager " it’s not normal. We are putting very good money in our deposits but when you need to get withdrawal it’s impossible. I’m begging you to close this casino because I haven seen this before in my whole entire life of playing for 17 years casino . This is the lowest level of customer service and withdrawal amount .
I’m going to make a huge complain to the gambling authority about the way they treat us in this wild Tokyo casino . They shouldn’t be allowed to function in the market. This is illegal. My lawyer will look at this case .
May I ask how long you needed to wait for your withdrawal, please?
And also, what reason for closing the account have you provided? Only if it is due to the gambling problems should the casino act promptly, you know. Otherwise it is only logical that they will try to keep a customer as long as possible. It is a business for them, you know. 🤷♀️
There are ways you don't get to your casino account anymore if you simply don't want to play there, actually.
You don’t get so far if you are a real gambler ( addicted ) , I have been waiting two days to get processed the withdrawal and still was on pending. In the end I have cancelled and played the founds so I could close the account and get out of that casino . You can’t withdraw more then 500€ , they won’t allow you. And by the way they won’t process the withdrawal so fast. I don’t know how many days takes to get the withdrawal processed. Maybe 3 days until they process such s small amount and other 3 day until you get it in your account because they have such a low withdrawal process by the IBAN .
I hope you won’t get in their scam business
It is really an unpleasant situation, as I can see from the way you describe it, and if you need any kind of help to get everything under control, please view some of our guides here and surely let us know if we can assist in any way.
Die letzten User-Bewertungen sind offensichtlich fake. 40€ Einzahlung und 600€ Auszahlung bei Verwendung eines Bonus? Das passt absolut nicht zusammen. 1. hat man ein Auszahlungslimit von 500€ pro Transaktion und 2. sind die Auszahlungen bei Verwendung eines Bonus laut AGB auf x10 beschränkt. Diese Info ist übrigens auch bei Casino Guru falsch hinterlegt.
Wer Fakebewertungen nötig hat, sollte keine 8,8 von 10 Punkten erhalten. Sonst ist diese Plattform bald selbst nicht mehr glaubwürdig.
Hello,
Thank you for your observation. I understand that from your perspective, it looks crystal clear, and it is obvious to anyone.
However, from our perspective, it is not that simple... 🙁
How would you respond to a review rejection by saying, "We are sorry to reject your review because Tillykke says it's fake due to the bonus details?" We shouldn't begin with a specific bonus offer that's restricted to specific countries or comes with a wide range of conditions.
Being objective requires more than just a superficial examination, so if you can gather additional information, it would be greatly appreciated.
However, I guess you will, on the other hand, appreciate the information that user rating has never been part of the Safety Index; it is separate.
If you believe we have listed bonuses wrongly, kindly use the "update us" feature available in every casino overview. 🙏 Much appreciated.
Hallo die Angaben bei Casino Guru , was den Bonus Betrifft gehören bitte Geändert!!! Die Auszahlung ist nicht Unbegrenzt!!! Sondern 10x Bonusbetrag! Auch ich habe mich darauf Verlassen! Danke und mit Freundlichen Grüßen!
Hey. Thank you for this information. I will pass it on to our data team so they can update it.
Also, please know that whenever you have this kind of information for us, you can use the feature we have on the bottom of every casino review:
Kann man sich der Klage noch anschließen?
Anyone having problems with WILD TOKYO CASINO? Waiting for my KYC to be checked.. 48h and nothing...
Hello,
I guess they get to you eventually. Speaking of which, do you have an idea whether this casino processes KYC requests during weekends? If they don't, I hope that today will be the turning point!
Hi, I won $2600 Aud from my money deposited, not bonus, I had only joined approx 7 - 10 days prior to my win, when I attempted to verify so I could withdraw my daily won proceeds they told me my account was selected by the Security team for audit, I thought ok, no problem as this casino has high good trusted rating recommendations, after quite some time the next day they emailed me alleging I had multiple duplicate accounts and that they were confiscating my money, this was a complete insult to me as I had no reason to create another account and why would I create another account, I was not giving the oppourtunity to defend myself against these clearly fabricated allegations and it was not possible for me to create another account as my email address was already registered with my only account I was using,, I emailed them demanding they investigate further as they must have or there system made a error, I requested they produce evidence of this allegation, they have not had the courtesy to respond me and have deactivated my account, I will not stop until they give my what I fairly and honestly won and apologise for this terrible action
In this case, you have done the right thing by submitting your complaint here. Our team will investigate it, and hopefully the casino will cooperate well, and we will be able to find out why they would make such an accusation.
You have never played there in the past, right?
Hi Thank you, no, I had only opened the account for the first time, I did not know about this casino, my husband told me it was ok as he read up the review on your site, had been playing on Slot Mafia for quite along time and was never a issue they honoured winnings and transferred to my account, I hadn't had a win for a while so I thought I would try a new, I am honest, I do not accept they bonuses that they offer on deposit, the only bonus I would play activate was ones they credited to my account due to my withdrawals, I think they are not very nice for what they have done to me it is terrible tbh disgusting, thank you and hope to hear from you soon
Its so sad what has become of the guru. They used to be a trusted review site. Now all the casinos just pay them off for a good review. This casino has nothing but bad review after bad review and yet somehow they get a 9.4 out of 10... shame on you casino guru. We can no longer trust any of your payed off reviews
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