Vulkan Vegas Casino - generelle Diskussion (Seite 11)

Abdulrahaman

Kenner

Nigeria

Radka

vor 2 Jahren

OriginalÜbersetzung

Are you talking about the licensing authority? Well, why not, I hope they will help you.

May I know what exactly is wrong with our complaint section? Any suggestions, please?

vor 2 Jahren

OriginalÜbersetzung

Please I want you to clarify this to me, despite laying a complaint here, can I aswell contact the authorities and lay a complaint with them?

I got a closed complaint, even though my own side wasn't heard, the guru's believed what the casino told them without conforming from the player(me), for the first time I'm experiencing this on your platform.

You've been always "just" with your judgement always tried to listen from both parties. But this time, it wasn't so.

Bearbeitet durch den Verfasser vor 2 Jahren

NCHAMP22

Abdulrahaman

Fortgeschrittener Neuling

Irland

Abdulrahaman

vor 2 Jahren

OriginalÜbersetzung

It all depends on who you go to. The authorities employ legal compliance consultants. And it is their job to investigate where a casino doesn't comply with the terms set out on the gambling licence.

Bearbeitet durch den Verfasser vor 2 Jahren

Abdulrahaman

Kenner

Nigeria

NCHAMP22

vor 2 Jahren

OriginalÜbersetzung

You basically do what the player can do themselves on live chat. Casino Guru cannot take any action on the casino. For the complaints raised such as excluded account refunds etc casino guru cannot do anything. The casino will never give in simply out of good will. They either comply or not comply. There is no in-between. Only legal consultants approving licences to these casinos can force the casino into a decision. All casino guru is an affiliate.

No I'm talking about legal consultants in which I have direct contact with.

vor 2 Jahren

OriginalÜbersetzung

Not all the time, sometimes when a casino blocks you, they tend to block all means of communications with them as well,sometimes turns responsive to your messages.

But the gurus can help you contact then in other ways!

I understand that the guru cannot force the casino to refund your funds but can make them believe they should do so.

Bearbeitet durch den Verfasser vor 2 Jahren

Abdulrahaman

NCHAMP22

Kenner

Nigeria

NCHAMP22

vor 2 Jahren

OriginalÜbersetzung

Well the casino I played at got thier license from curacao, and then after laying complaint to the authorities I received a response from them.

Coincidentally I believe three of us laid complaint, probably the same day.

The response came in parables I guess.

Something like

"there pears in a pot, and three rule 9.7.....all three claiming innocent"

They tagged the 3 complainants to the casino.

Please bro can you give your plight on this?

Bearbeitet durch den Verfasser vor 2 Jahren

Daniel

ivansilvestre1970

Head of Community & Social Media

ivansilvestre1970

vor 2 Jahren

OriginalÜbersetzung

Unfortunately I can see we have many complaints submitted against Vulkan Vegas recently. You can take a look here. Anyway, according to my experience, the casino eventually pays out the winnings, but it sometimes takes longer than usual. Please, be patient, you should receive the withdrawal within 14 days.

ovidiu219470

Daniel

Fortgeschrittener Neuling

Rumänien

Daniel

vor 2 Jahren

OriginalÜbersetzung

For me today is the 16th or 17th day. I have made a complaint here, and no answer there either for the last 2-3 days😁

Daniel

Head of Community & Social Media

Abdulrahaman

vor 2 Jahren

OriginalÜbersetzung

Please I want you to clarify this to me, despite laying a complaint here, can I aswell contact the authorities and lay a complaint with them?

I got a closed complaint, even though my own side wasn't heard, the guru's believed what the casino told them without conforming from the player(me), for the first time I'm experiencing this on your platform.

You've been always "just" with your judgement always tried to listen from both parties. But this time, it wasn't so.

vor 2 Jahren

OriginalÜbersetzung

Just to clarify this: Yes, you can always open a complaint here and contact the authorities at the same time. We have nothing against it, but please, whenever you do so, just inform us about it in your complaint 🙂

Abdulrahaman

Daniel

Kenner

Nigeria

Daniel

vor 2 Jahren

OriginalÜbersetzung

Dear Daniel,thank you for your response,

I did mentioned it in my complaint.

NCHAMP22

Radka

Fortgeschrittener Neuling

Irland

Radka

vor 2 Jahren

OriginalÜbersetzung

Refund received from a certain casino due to raising a case to the authority consultant. Due to being self excluded from sister casino.

Just shows for casinos under Antillephone in Curacao they must be legally obliged to ensure self exclusion follows across all casinos of the same operator.

Bearbeitet durch den Verfasser vor 2 Jahren

RICHNIC888

Fortgeschrittener Neuling

Neuseeland

vor 2 Jahren

OriginalÜbersetzung

VULKAN VEGAS CASINO

To my suprise first withdraw via SKRILL recieved in 4 hours $900.

Cant say I have had much luck since.

The staff not very informative at time's.

*Did verification prior which to avoid stalling

I tend to look at how responsive a casino is with customer feedback and complaints.

Bearbeitet durch den Verfasser vor 2 Jahren

Daniel

RICHNIC888

Head of Community & Social Media

RICHNIC888

vor 2 Jahren

OriginalÜbersetzung

Unfortunately we have many posts about similar issues with Vulkan Vegas here on CasinoGuru. The casino seems to be alright and fair, but the amount of complaints about delayed withdrawals and slow customer service seems to be quite suspicious 😕

alextzev

Fortgeschrittener Neuling

Griechenland

vor 2 Jahren

OriginalÜbersetzung

Vulkan Vegas = bonus money it's OK

real money NOTHING

VERY BAD EXPERIENCE

Radka

alextzev

Social Media & Community Specialist

alextzev

vor 2 Jahren

OriginalÜbersetzung

Are you also experiencing delayed payment, I wonder?

Radka

Social Media & Community Specialist

NCHAMP22

vor 2 Jahren

OriginalÜbersetzung

Refund received from a certain casino due to raising a case to the authority consultant. Due to being self excluded from sister casino.

Just shows for casinos under Antillephone in Curacao they must be legally obliged to ensure self exclusion follows across all casinos of the same operator.

vor 2 Jahren

OriginalÜbersetzung

Hello,

it sounds quite reasonable, sadly some addicted players try to bypass the verification and use fake or altered personal information and email so the casino is not aware of any similarities the moment a deposit is made.

Anyway, thank you for this info.

NCHAMP22

Radka

Fortgeschrittener Neuling

Irland

Radka

vor 2 Jahren

OriginalÜbersetzung

Other sad fact is, these casinos play dumb to addicted players and only are interested in having addicted gamblers.

I use the exact same personal details on multiple casinos by the same operator and they don't actually self exclude you fully until you take it up with a higher authority.

Let's agree that the gambling industry wouldn't exist only for addicted gamblers.

Abdulrahaman

Kenner

Nigeria

NCHAMP22

vor 2 Jahren

OriginalÜbersetzung

Other sad fact is, these casinos play dumb to addicted players and only are interested in having addicted gamblers.

I use the exact same personal details on multiple casinos by the same operator and they don't actually self exclude you fully until you take it up with a higher authority.

Let's agree that the gambling industry wouldn't exist only for addicted gamblers.

vor 2 Jahren

OriginalÜbersetzung

This is true!

Abdulrahaman

Kenner

Nigeria

NCHAMP22

vor 2 Jahren

OriginalÜbersetzung

Other sad fact is, these casinos play dumb to addicted players and only are interested in having addicted gamblers.

I use the exact same personal details on multiple casinos by the same operator and they don't actually self exclude you fully until you take it up with a higher authority.

Let's agree that the gambling industry wouldn't exist only for addicted gamblers.

vor 2 Jahren

OriginalÜbersetzung

This is true!

robertosalamar009

Fortgeschrittener Neuling

Brasilien

vor 2 Jahren

OriginalÜbersetzung

Die Seite hat viele Probleme, Sie spielen, es funktioniert und dann können Sie die Auszahlung nicht vornehmen

Automatische Übersetzung

Radka

robertosalamar009

Social Media & Community Specialist

robertosalamar009

vor 2 Jahren

OriginalÜbersetzung

This is something you should explain further, I'd say.

omalv

Besucher

Norwegen

vor 2 Jahren

OriginalÜbersetzung

Hello guys! Does vulkanvegas.com actually pays out money? im waiting for few week now for my 500 euros, its been credited from my balance at 30 october and still nothing. When i ask in online chat they allways says dont worry, just wait a bit, third party is on my transaction and so on. I just whant to know if im just loosing my time and money there?

and today they retur money to casino acc..... guys i guess you just cant witdrawal from vulkanvegas... 😀

Bearbeitet durch den Verfasser vor 2 Jahren

Vulkan Vegas Casino - generelle Diskussion (Seite 11)

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