Das stimmt. Ich habe mehrmals mit ihnen gesprochen und ihnen mehrere E-Mails geschickt, um mein Spielproblem zu schildern. Danach habe ich weitere Einzahlungen getätigt und alles verloren. Da sie mich nicht gesperrt haben und ich keine Werbeaktionen erhalten habe, bin ich darauf hereingefallen. Es ist zwar auch meine Schuld, aber ich glaube, sie sind nicht legal und helfen Spielern mit Problemen nicht.
Ich habe ein Bild angehängt, auf dem Sie einige der vielen E-Mails sehen können, die ich Ihnen sende ... Ist das klar? 
Hello,
Based on my personal experience with similar situations, the correct procedure is heavily dependent on how the casino defines it in their terms. Sometimes contacting customer support via chat is not enough. In such cases it is crucial to push but as I said, in accordance with the rules. Yet from what I saw in the few user reviews, you had little chance...
"They don't cancel the account when you request self-exclusion, although the terms and conditions state that they do so within 24 hours
The live chat doesn't work, they repeat the same information over and over again, asking for patience and that they'll get back to you, but they can't do anything else
There's no possibility for the user to cancel the account, suspend it, whatever"
To be fair I imagine then when someone feels the urge or is struggling, thinking clearly or straight becomes a secondary problem to deal with. 🙁 Thus, I just want you to know that, from my perspective, casinos should approach each communication regarding potential gambling problems with care.
If the player follows the necessary steps and the account remains open, something is very wrong, and you should complain. Our mediators will go through your screenshot, gather some more details and then we shall see whether there is a way to find a fair resolution for you.
I hope you like the idea; complaint form is here 👈
Will you try it out?
