TikiTaka Casino - generelle Diskussion (Seite 5)

Well then, if nothing has been solved yet then you can file a complaint here on this link. ⬅️

I hope that our team will be able to do something about this situation.

Of course if you want to know what to expect from the whole complaint process just click on this guide and you will find everything you need- Complaint Resolution Information and Instructions

Also, feel free to update me on anything new. 🙂

This casino still sends spam and there is no way to get off their mailing list. I have asked several times for the account to be permanently closed. They send emails with a 5e bonus or 20 free spins. When I try to log in, it says "your account is being reviewed" but they don't close the account permanently but continue to spam. If you somehow get yourself removed from the list, the people at that casino will add you back to the list. There should be a law at the EU level for these junk casinos now.

tämä kasino edelleen lähettää roskasähköpostia ja näiden postituslistalta ei pääse mitenkään pois. olen pyytänyt useasti tilin lopullista sulkemista. he lähettävät email viestejä joissa on myönnetty 5e bonus tai 20 vapaapeliä. kun kokeilen kirjautua niin tulee "tilisi on tarkistettavana" mutta he eivät kuitenkaan sulje tiliä lopullisesti vaan jatkavat roskapostitusta. jos saat itsesi jotenkin poistettua listalta niin nämä tuolla kasinossa lisäävät sinut takaisin sinne listalle. pitäisi saada EU:n tasolta laki näille roska kasinoille nyt.

Isn't it possible to block it in your email settings, perhaps? That should be helpful if you don't want to receive anything from them.

Also, when it comes to the account closure, most of the casinos only stop sending all the promotions whenever the reason for closing the account is gambling addiction, you know. It is because they always want to lure the customers back otherwise. 🤷‍♀️

I know that it is not completely okay, especially if a player doesn't want to play there anymore, but it is their business strategy.

I withdrew £500 twice they cancelled twice on me I used my card then I used via transfer so now I’m waiting for it to go in my bank but I’m worried I’m not going to get it I have to wait till Tuesday and Wednesday and I think it might get cancelled again

These junk casinos don't actually close your account, when you try to log in after they say your account has been closed, you get the text "your account is being reviewed" and the email spamming continues.

I have now started directing messages from those spam casinos directly to the spam folder.

It's easier to get there if you don't go to casinos that have that Grap bonus, they all annoy you with their spam.

ei nämä roska kasinot oikeasti sulje tiliä, kun yrität kirjautua sisään sen jälkeen kun he ilmoittavat että tilisi on suljettu niin sieltä tulee teksti "tilisi on tarkistettavana" ja email roskapostitus jatkuu.

olen nyt alkanut ohjaamaan noiden roskakasinoiden viestit suoraan roskaposti kansioon.

helpommalla pääsee kun ei mene sellaisiin kasinoihin jossa on tuo Grap bonus, he kaikki tekevät kiusaa roskapostillaan.

Hi, casino scam. I must have lost about €6,000 in 5 months. When I tried to withdraw, after a while, the money was back in the account ready to be played. I also had access to the VIP manager, which offered me personalized deposit promotions, and when I claimed them, they weren't granted. The chat management was pathetic. Responses were like those of a robot.

Aside from all this, the treatment is mafia-like. I recently received a call claiming to be my VIP manager. They apologized and offered promotions. A few days later, I called the number I'd saved, and the person who answered said they didn't know the person I was asking about... In short, there's something fishy going on behind this gambling house, as they say.

I've been ripped off about €500 in promotions that didn't work for me, and I've probably lost another €2,000 because I couldn't withdraw the money.

They hardly answer emails, at least in my case.

As for gambling, I've had the worst winning streaks in my history. In blackjack, I have a recorded and documented streak in which, out of 200 hands, the house won 173 times and I only won 27. In roulette, playing more than 50% of the layout on each ball, I've gone more than 15 balls without winning anything. All in all, these kinds of streaks are quite common on this site, so I'd think twice before trying...

They are a fake casino, unlicensed and with something very shady behind them.

I want to claim €1,000 from them for everything I've caused, but I need to know how to do it. They don't respond to emails.

Muy buenas, casino trampa, yo debo de haber perdido unos 6.000€ en 5 meses. Cuando intentaba retirar, a la que pasaba un rato el dinero volvía a estar en la cuenta nuevamente para ser jugado. También he tenido acceso a gestora VIP, la cual me ofrecía promociones personalizadas por depósito y cuando las reclamaba no me las concedían. La gestión del chat, lamentable. Respuestas como si fueran un robot..

Aparte de todo esto, el trato es tipo mafia, hace poco recibí una llamada que decía ser mi gestora VIP. Ofreciendo disculpas y ofreciendo promociones. A la que pasaran unos días llame a ese teléfono que me había guardado y la persona que le atendió decía que no conocía a la persona por la que yo preguntaba... Total, detrás de esta casa de juego hay gato encerrado como diríamos.

A mí, me han tangado unos 500€ en promociones que no me han conducido y habré perdido unos 2.000€ más por no poder retirar el dinero.

A los correos apenas contestan, por lo menos en mi caso.

Referente al juego, he tenido las peores rachas de la historia. En black Jack tengo registrada y documentada una racha en la cual de 200 manos la casa gana 173 veces y yo únicamente 27. En Ruleta, jugando más del 50% del paño en casa bola, he estado más de 15.bolas sin pillar nada. Total, que este tipo de rachas son bastante normales en esta web, así que yo me pensaría 2 veces antes de probar...

Son un casino falso, sin licencia y con algo muy turbio detrás.

Yo quiero reclamarles 1.000€ por todo lo ocasionado pero necesito saber cómo puedo hacerlo. Porque a los correos no le contestan.

Will you update us then about how it goes, please?

At least you redirected the ails. Good on you.

It must really be annoying.

Hello, your experience is quite unpleasant. 

I would start with the bonuses. Certainly the casino should not send them to you if they tell you they are not for you. That's something that would definitely piss me off as well. 

As for the money you have there, have you tried to withdraw it or not? The casino didn't need any documents from you? Did you upload the money you have there or just deposit it? 

Please let me know.

I have documented emails in which I complain that every time I try to withdraw something, the balance is back in the account after a while, ready to be used. This ultimately resulted in me losing a large portion of my balance.

When I spoke to them, telling them it was a scam and that I was going to expose everything publicly, they tried to buy me off by offering a €500 free bet. I have the email address where they told me so. Just in case it's necessary.

I have saved conversations, etc. The problem is, when I send emails to complain, they don't reply, and in the chat, all they tell me is that they don't have the authority to make complaints, etc., and that I have to send emails. I don't know, it's a very unpleasant situation. I don't recommend anyone try this casino at all. It's very nice, with great offers and promotions, but it's very corrupt and opaque. Zero reliability.

Tengo correos documentados en los cuales les reclamo que todos los retiros que intento realizar, a la que pasa un rato vuelve a estar el saldo en la cuenta para ser jugado. Eso, ha hecho que al final terminara perdiendo gran parte del saldo.

Cuando he hablado con ellos diciendo que eso es un fraude y que lo iba a exponer públicamente todo, intentaron comprarme ofreciendo una freebet de 500€. Tengo el correo donde me lo dicen. Por si es necesario.

Tengo las conversaciones guardadas, etc. El tema es, que cuando envío correos para reclamar no me contestan y en el chat lo único que me dicen es que ellos no tienen potestad para reclamaciones etc.. que tengo que enviar correos. No sé, es un asunto muy desagradable, no aconsejo para nada que nadie pruebe este casino. Es muy bonito, con gran oferta y promociones, pero muy corrupto y poco transparente. 0 fiabilidad.

So my withdrawal says it’s been completed and I have to wait 3 days apparently so I’ll let you know if I get it or not

Here you can see how they tried to buy me... Because I had told them I couldn't withdraw the money, that it was a fraud, and that I was going to report them.

Aquí puedes ver cómo intentaron comprarme... Porque les había dicho que no podía retirar el dinero, que era un fraude y que los iba a denunciar.

Hello again Jaro,

The promotions were sent to me via WhatsApp by someone claiming to be my VIP manager. When I later complained about them via chat, they told me I didn't meet the requirements or that I had to complain to my VIP manager. I tried to contact her, but there was no way. (She didn't respond to emails or WhatsApp messages.)

Regarding the money I couldn't withdraw, it was money I had won. Keep in mind that I've made many deposits over this time. At first, I had no problems. I was able to withdraw just fine. In the end, I did have a lot of issues, and when I tried to withdraw, the withdrawal was canceled without any explanation. When I asked in the chat, they told me it was a mistake on my bank's part, then that it was a cookie issue. Then that it was a one-time error, and so on... until the days went by and I ended up gambling and losing the money due to helplessness.

In my case, I have all the necessary evidence to file a claim. Screenshots of chat conversations, WhatsApp messages, emails, etc.

I just need to know if it's viable to claim.

Also, I want it to serve as an experience for future players.

Hola de nuevo Jaro,

Las promociones, me las enviaba por watsap una persona que decía ser mi gestora VIP. Cuando luego la reclamaba mediante el chat, me decían que no cumplía los requisitos o qué eso tenía que reclamarlo a mi gestora VIP. La cual intentaba contactar con ella y no había forma. ( No respondía a los correos ni a los watsaps)

Referente al dinero que no podía retirar, era dinero que había ganado. Ten en cuenta que he realizado muchos depósitos en este tiempo.. al principio, no tuve problema. Pude retirar perfectamente. Al final, si que tuve muchos inconvenientes y cuando intentaba retirar, el retiro era cancelado sin ninguna explicación. Cuando preguntaba en el chat me decían que era un error de mi banco, luego que era un tema de cookies. Luego que era un error puntual, y así sucesivamente....hasta que iban pasando los días y terminaba jugando y perdiendo el importe por la impotencia.

En mi caso, tengo todas las pruebas necesarias para iniciar una reclamación. Capturas de pantalla de conversaciones por chat, watsaps,.correos, etc...

Solo necesito saber si es viable reclamar.

También, quiero que sirva de experiencia para futuros jugadores.

From what I have seen in the emails, the VIP manager first tried to help you by recommending another payment method to choose from. Have you tried it? He said he would help you if there was a problem.

The other thing about the free bet is probably not the best if you wanted to close your account. Well, I didn't see anything like you mentioned, that they wanted to buy you for telling them that you were exposing them publicly. Anyway, like I said, if you wanted to close your account then they shouldn't be doing offers like that, but I guess when a casino wants to keep a player, that's often the case.

As for the complaint you would probably like to file, you need to have a balance that you are trying to withdraw. If not it will probably be hard to help if you have lost money and that's why whenever something like this happens I wouldn't gamble with the money but come here and try to solve something. So that's probably the most important thing at the moment for this case. 

Also, maybe if you want to close your account and you didn't manage to do it, we would try to help you, but I don't know how it would be with the money if you don't have any left.

Hello again,

Well, he said he'd try another method and that it would help me, but then they didn't respond to emails and chat, and they didn't offer any solutions.

In the end, I ended up losing the money because I couldn't withdraw it and I gambled it away. (My mistake.)

Nothing, I know I won't be able to complain; it's my fault for falling into the trap. But I do want other players to keep this in mind before playing at Tiki Taka. I'm sure my negative experience will help them avoid repeating the same experience.

Hola de nuevo,

Bueno, dijo que probará otro método y que me ayudaría, pero luego no respondían a los correos y por el chat, no me ofrecían soluciones.

Al final, termine perdiendo el dinero porque no podía retirarlo y me lo jugué. ( Error mío)

Nada, ya se que no podré reclamar, es un problema mío por haber caído en la trampa. Pero si que quiero que otros jugadores, lo tengan en cuenta antes de jugar en Tiki Taka. Seguramente mi experiencia negativa pueda servirles para no querer repetir la misma experiencia.

It is nice of you to think about other players as well, for sure.

And hopefully this experience will really help you to know better next time. Right? 🙂

Did you get this? I have just put one through for crypto as my bank doesn’t support international transfer incoming

Randomly they are sending me emails in Croatian, live chat is English. Let’s see how I get on not a huge amount, my bank doesn’t allow incoming international payments so tried Crypto.

Did you use a VPN by any chance when playing at that casino?

That could be the reason they send emails to you in a different language, I believe.

Let us know about how it goes, for sure.

No vpn, some emails are in English a few in Croatian. It’s no issue currently. Will wait to see if I get my withdrawal, looking at reviews, complaints etc they do send it but around 6/7 days.