vor 9 Monaten
Hast du inzwischen noch etwas überwiesen bekommen?
Snatch Casino - generelle Diskussion (Seite 27)
vor 9 Monaten
No, just that first cashout on 11.06. 😡 You can follow my complaint and watch there whats happening.
vor 9 Monaten
Thats crazy man... I am waiting since the 15th of March, without getting any Cent. Snatch used to be trustful, but now its just a scam.
AntwortenBewerten2
vor 9 Monaten
I believe that's it. While other websites rely on user feedback from the very first impression, we take a different approach by focusing on complaints and confrontations. It is not always effective.
However, we had an internal discussion and I presented that, from a player's perspective, several casinos with sky-high Safety Indexes are acting at least a bit strangely lately. We agreed that complaints have been pilling up and as far as I can tell, we aim to push to the highest casino managers' rank to share our stance and ask a few questions.
It's not like we don't care; it just slow.
However, our Data Team does not plan to change the Index criteria. The problem remains; we do not intend to impose any penalties until everything is thoroughly investigated and discussed with both sides.
As I said, I understand the contradiction; if you seek a different approach, I get you can hardly be pleased here.
vor 9 Monaten
Amazing man, I know the feeling 😔 Hopefully they will start paying you prople out same as they doing with my case 🙏
I just got my 2nd cashout exactly 1 week after the first one, lets see how it goes further 🤷♂️
vor 9 Monaten
That gives me some hope. 😀 Lets wait... My complaint is ongoing and i am waiting for Snatch feedback on the complaint.
AntwortenBewerten1
vor 9 Monaten
Es ist wirklich unglaublich. Ich habe bereits auf Nachfrage ein Foto meiner Bankkarte zugeschickt und nun wird noch folgendes angefragt:
"You need to send a confirmation of ownership of your bank account, whereby your full name would be visible. Have you sent the document in a good form whereby your full name is visible since 18th June ?"
Ich glaube, dass es insgesamt das 10. Dokument ist, welches angefragt wird. Ich kann nur jedem von diesem Casino abraten, wenn man seine Gewinne wirklich erhalten möchte.
vor 9 Monaten
Wo bekommt man diese Bescheinigung denn her? Ist damit ein Bank Statement gemeint, also Kontoauszug mit Adresse? Einfach beschämend, wie sie hier gedeckt werden, ob bewusst oder unbewusst spielt keine Rolle. Soviel ungelöste Fälle, aber sie behalten ihr top Rating und können somit weiter Gelder von unwissenden Kunden anlocken.
AntwortenBewerten2
vor 9 Monaten
Gute Frage. Als ich das letzte Mal einen Bankauszug hingeschickt habe wurde er auf Englisch gefordert. Die Sparkasse bietet aber keine englische Website. Ich habe jetzt einfach einen PDF Ausdruck meiner Kontodetails ausgedruckt und hingeschickt.
Aber ja, es ist beschämend, dass dieses Casino weiterhin ein Top Rating genießt. Ich warte nun seit Mitte März auf eine Auszahlung. Mein Freund wartet bei SnatchCasino ebenfalls seit Mitte März.
vor 9 Monaten
Hab lange nicht hier reingeschaut weil mein Fall ja geklärt wurde.
Du hast ja gefragt was ich gemacht habe, habe auch nur gewartet und musste auch nur meinen Personalausweis einmal hinschicken. Also hatte Gott sein Dank nicht den Stress wie einige andere hier mit Handstand auf drei Fingern mit Perso & der Website auf Beamer im Hintergrund etc (Ironie) für Verifizierung..musste 'nur' diese 9 Wochen nichts tun durchhalten, ich hoffe ihr kommt da auch noch durch.
Ich hoffe wirklich, dass das Guru Team da was macht, die Helfer hier haben sich ja anscheinend an die Chefs gewandt deswegen. Diese widerlichen Schweine von Snatch dürfen nie wieder irgendwo als 'gut' bewertet werden.
Dieses Clowncasino hat nur Hass und die Schließung verdient, mehr nicht!
Verfasst
AntwortenBewerten2
vor 9 Monaten
Wo bekommt man diese Bescheinigung denn her? Ist damit ein Bank Statement gemeint, also Kontoauszug mit Adresse? Einfach beschämend, wie sie hier gedeckt werden, ob bewusst oder unbewusst spielt keine Rolle. Soviel ungelöste Fälle, aber sie behalten ihr top Rating und können somit weiter Gelder von unwissenden Kunden anlocken.
vor 9 Monaten
Hello, if I may step in for a sec, I believe this "confirmation of ownership of your bank account, whereby your full name would be visible" is a standard bank document showing the full address and name of the owner plus the full bank details—konto, IBAN, bank official address, and credentials. I have all this information, for example, on the first page of my regular monthly banking statement.
Alternatively, I can download it from my internet banking whenever needed.
This part of verification is common. I, of course, understand that the other circumstances are very systematically unfair towards players, yet we fail to get proof that this is the casino's official tactic.
At least we try to connect our leaders with their affiliates in charge to make our standpoint on this quite clear—talking about the whole group here.
vor 9 Monaten
Nice to hear you try to take care about gamblers. Sad to know that Data Team does not plan to change the Index criteria. You risk that all the indexes will become useless for gamblers. Once they're disappointed like me and many gamblers then they'll hardly start to trust them.
vor 9 Monaten
Ich habe immernoch keinen Cent erhalten und werde weiterhin ignoriert seitens KYC. Wahnsinn. Seit Mitte März warte ich nun... Bitte spielt hier nicht. Es ist reine Schikane, um die Gewinne der Spieler zurückzuhalten. Wenn ich die Gewinne irgendwann bekomme, werde ich die Website nie wieder besuchen.
vor 9 Monaten
Nice to hear you try to take care about gamblers. Sad to know that Data Team does not plan to change the Index criteria. You risk that all the indexes will become useless for gamblers. Once they're disappointed like me and many gamblers then they'll hardly start to trust them.
vor 9 Monaten
I think we are all trying but sometimes it's just not possible to please all the players and everything will be according to them.
We understand when someone doesn't agree with something, but we always try to find the most universal and proven way, which we've had for some time.
It doesn't have to be that nothing will ever change, it just has to be thought through before it is implemented.
But there will always be someone against it.
Nevertheless, I hope that everyone will do well.
vor 9 Monaten
Ich habe immernoch keinen Cent erhalten und werde weiterhin ignoriert seitens KYC. Wahnsinn. Seit Mitte März warte ich nun... Bitte spielt hier nicht. Es ist reine Schikane, um die Gewinne der Spieler zurückzuhalten. Wenn ich die Gewinne irgendwann bekomme, werde ich die Website nie wieder besuchen.
vor 9 Monaten
I see that the casino still hasn't responded to your complaint, but they don't have much left to make it happen. I hope they will make their move clear soon and hopefully this nightmare will end positively for you and you will get your money.
I don't know when that will be and although I hate to say it, we will have to wait for it.😕
vor 9 Monaten
I just had to login to say that you guys will never see your money and they will do everything they can to stop you from withdrawing. And It is SICK that Casinoguru cant decrease their index Casinoguru cant stand up for their players this is so SICKENING you see that the snatchcasino is INTENTIONALLY not letting players withdraw and yet the ONLY THING CASINOGURU DOES is yap yap yap make an complaint but what is this? You guys are not transparent and you do not care about players until they make an complaint like what is this? Why cant you just decrease their based on true stories? Really sickening and if you think that it is okay for casino to not pay 2-3 months then this website is totally useless because what are the people in charge of this site do? I guess they just take money.
AntwortenBewerten3
vor 9 Monaten
Some Guys here get their money. Even though it takes very long. I wont give up and if its the last thing i do! 😀
AntwortenBewerten1
vor 9 Monaten
Es ist wirklich unglaublich.... Die Beschwerde hat leider nichts gebracht. Es wird abermals nach einem neuen Dokument gefragt, auf welchem meine Adresse bestätigt wird.
Insgesamt wurden nun bestimmt schon 7 verschiedene Dokumente angefordert in verschiedenen Formaten. Das sind mafiöse Geschäftspraktiken, seitdem das Casino übernommen wurde.
vor 9 Monaten
I just had to login to say that you guys will never see your money and they will do everything they can to stop you from withdrawing. And It is SICK that Casinoguru cant decrease their index Casinoguru cant stand up for their players this is so SICKENING you see that the snatchcasino is INTENTIONALLY not letting players withdraw and yet the ONLY THING CASINOGURU DOES is yap yap yap make an complaint but what is this? You guys are not transparent and you do not care about players until they make an complaint like what is this? Why cant you just decrease their based on true stories? Really sickening and if you think that it is okay for casino to not pay 2-3 months then this website is totally useless because what are the people in charge of this site do? I guess they just take money.
vor 9 Monaten
Hello, I understand you see that that way; there is, however, another perspective. The viewpoint pertains to open complaints and their potential resolution with the casino. This situation has been hindering our progress. In any case, in the next few hours, we will discuss the entire group, its performance toward players, complaint handling effectiveness, and all matters related to the currently high safety index. All of that with our top specialists and the Data Team.
I have quite high expectations; on the other hand, I am still a bit concerned about the effect the decision may have on the complaining players and the ones who come after...
Well, remains to be seen, I guess.
AntwortenBewerten1
vor 9 Monaten
Hi again. Sadly, the situation with Snatch and the other one, Iwild, is more or less the same. The contact sporadically responds; he was actually on vacation, hence no one else could pay attention to the complaints due to that. However, the casino pays at the end. The rest is just still the same: not very effective casino management.
As long as the casino pays, or players either lose their money or choose not to submit complaints, there is not much that can be done. As I was told. 🙁
Einen Beitrag hinzufügen
