vor 7 Monaten
vielen Dank für Ihre Antwort. Ich habe Zweifel, ob ich sie zurückbekomme. Aber ich denke, ich habe Anspruch darauf, da der Ausschluss direkt hätte erfolgen sollen
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Malina Casino - generelle Diskussion (Seite 44)
vor 7 Monaten
I totally agree, it is responsible Gambling guidelines that players should have an option to take a break set limits etc. Also most reputable casinos will respond and block within minutes.
The main problem is the Anjouan gaming authority does not respond in anyway and the casinos no this so they do not care. There is basically no risk of retribution.
Again Casino guru needs to look at marking down and flagging casino based on confirmed genuine negative reviews.
vor 7 Monaten
Hello,
I've been discussing this subject with Šimon quite often (his bio is here 👈) and the core problem lies in the lack of general standards. We all know what is needed and how it should work, but licensing authorities make it a bit of a messy subject, to be polite. The result? The operators sometimes show the bare minimum required. Luckily, there are always the exceptions but safety should not be based on exceptions, I'd say.
Hence Šimon is working on Self-Exclusion standards - sort of a blueprint which could serve as a comparison for future responsible rating and also a guide for casinos. So, yes, you are correct, and we are working on that. https://casino.guru/global-self-exclusion-initiative#bluepaper
However, the path is long and full of obstacles, of course. Good things are never easy. 🙂
vor 7 Monaten
Ich verlange das Geld zurück, das ich verloren habe, da ich 5-6 Mal einen Ausschluss beantragt habe. Ich habe definitiv behauptet, es sei Zeitverschwendung und Geldverlust. Sie haben mich ignoriert. Ich habe bereits eine Beschwerde eingereicht
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vor 7 Monaten
Good call! Those situations should be discussed and properly investigated.
AntwortenBewerten1
vor 7 Monaten
Guten Abend Radka, natürlich werde ich es bis zum Ende durchziehen. Keine Gnade für Leute, die dir jeden Tag sagen, dass du mein Konto schließen sollst, weil ich viel verloren habe. Mit deiner Hilfe werde ich mein Geld definitiv zurückbekommen
Automatische Übersetzung
vor 7 Monaten
Wow that is actually really impressive.
I believe you will get total support from players.
We all love to play and having the responsible Gambling tools as a support is fantastic.
Unfortunately many of us have experienced the Dissapointment of delays after a nice win.
But thats great to hear and i believe i speak for the other players offering our support and assistance in any way
AntwortenBewerten1
vor 7 Monaten
Have you submitted a complaint via casino guru ? You have my full permission you discuss my case as an example of failure to enforce responsible Gambling guidelines as the same thing happened to both of us
vor 7 Monaten
Natürlich habe ich bereits eine Beschwerde eingereicht und ein Mitarbeiter kümmert sich bereits um die Angelegenheit. Aber ich hoffe, sie geben mir mein Geld zurück
Automatische Übersetzung
vor 7 Monaten
Guten Abend Radka, natürlich werde ich es bis zum Ende durchziehen. Keine Gnade für Leute, die dir jeden Tag sagen, dass du mein Konto schließen sollst, weil ich viel verloren habe. Mit deiner Hilfe werde ich mein Geld definitiv zurückbekommen
Automatische Übersetzung
vor 6 Monaten
Our complaint team will surely do everything possible to get the best result of all this.
Please hang in there.
Also, if you need some help with your gambling issues, know that here you can find addresses of some help centers in your country. It is always better to not go through something like this alone.
vor 6 Monaten
Again Romi thank you but I think we can all agree the Anjouan gaming authority is the problem here.
If they actually regulated and oversee these casinos and their action then I believe the casinos would not behave like this for fear of repercussions.
vor 6 Monaten
The licensing authority is surely supposed to do all that; you are right.
vor 6 Monaten
Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.
A very unfair response that actually contradicts what we are all trying to achieve and improve here
vor 6 Monaten
Guten Abend nochmal, wissen Sie, wie es mit der von mir eingereichten Beschwerde weitergeht?
Automatische Übersetzung
vor 6 Monaten
Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.
A very unfair response that actually contradicts what we are all trying to achieve and improve here
vor 6 Monaten
Be sure that Matej is one of our best complaint resolvers, and he will do everything possible to get your case solved.
I also see that the casino has replied in the thread, so hopefully it will be all done soon.
vor 6 Monaten
Hey ich warte jetzt auch seit 10 Tagen auf Auszahlung von malina Casino und Nix tut sich
vor 6 Monaten
Was about to sign up once again because the super high rating here and then read this thread.
Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?
vor 6 Monaten
Hey ich warte jetzt auch seit 10 Tagen auf Auszahlung von malina Casino und Nix tut sich
vor 6 Monaten
If you'd like us to intervene in your case, please file a complaint.
From our experience this casino pays their players with some delays, unfortunately, but we could try to help you out.
Is it your first withdrawal?
vor 6 Monaten
Ja ist meine erste das Problem ist wenn ich auf Beschwerde bei euch gehe finde ich malina Casino nicht als Auswahl
vor 6 Monaten
Was about to sign up once again because the super high rating here and then read this thread.
Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?
vor 6 Monaten
This casino pays with some delays, so there is no way we can lower the safety index, actually.
Whenever a casino doesn't pay or doesn't reply to complaints, the safety index goes down.
Even though players need to wait a bit longer, as of now it doesn't affect the safety index of this casino. It is good that our users use this forum to inform us about everything so we can act accordingly if we believe that it is necessary.
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