Legiano Casino - generelle Diskussion (Seite 28)

Hello, I sincerely appreciate you taking the time to look into this case and Mirka's attempt to defend me. However, I remain convinced that the decision was unfair. Having another account on the same device, created by someone else using their own information, shouldn't be grounds for simply confiscating funds, especially when the same casino repeatedly assured me that the money would be paid out. I understand that there may be sufficient evidence for you, but I have clear evidence of contradictions and broken promises on the part of the operator.

Regarding the Instagram example, it may not have been the best, but my intention wasn't to discredit the forum, but rather to express my frustration at what I perceive as unequal treatment or a lack of real protection for honest players. I hope these cases are treated with even more caution in the future, because behind every account is a person who relies on this platform to obtain justice.

Hola, agradezco sinceramente que hayan dedicado tiempo al caso y que Mirka haya intentado defenderme. Sin embargo, sigo convencido de que la decisión tomada es injusta. Tener otra cuenta en el mismo dispositivo, creada por otra persona con sus propios datos, no debería ser motivo suficiente para confiscar fondos sin más, especialmente cuando el mismo casino me aseguró en repetidas ocasiones que el dinero sería pagado. Entiendo que para ustedes puede haber indicios suficientes, pero yo tengo pruebas claras de contradicciones y promesas incumplidas por parte del operador.

Respecto al ejemplo de Instagram, quizás no era el mejor, pero mi intención no era desacreditar al foro, sino mostrar mi frustración ante lo que percibo como un trato desigual o una falta de protección real al jugador honesto. Espero que en el futuro se tomen estos casos con aún más cautela, porque detrás de cada cuenta hay una persona que confía en esta plataforma para obtener justicia.

Well, the point is not that we would not understand how that happened, but that we were unable to prove it without any doubts. In such a situation it is always about whether the point stands, and that is based on evidence.

I thought once more about the instagram, and I think I better understand the point. Well, from another perspective, Instagram is not a platform to be interested in verifying your personal info for paying you. That matters too. 🙁

I believe it was an honest mistake. I mean, never allow anyone to register a casino account from your device; it is a mistake. If you browse casino rules, it, in my opinion, becomes obvious that doing so will only bring problems. Why would the terms otherwise explain the KYC and fraud measures involving IP, for example? You may find it hard to defend such a step if we are talking about an online casino, not a brick-and-mortar one. I'm honestly sorry.

Thank you for your response, I sincerely appreciate it.

I understand that you, as a platform, must act on concrete evidence, but I still find it unfair that the benefit of the doubt always falls on the casino's side, especially when there is also evidence that shows clear contradictions in its behavior.

In my case, I received messages from the Legiano team itself assuring me that my money would be fully refunded even if my account was closed. That promise was never kept. I find it appalling that this isn't taken into account, and that a casino that fails to communicate, changes its story, and withholds money continues to maintain such a high rating.

I'm not trying to deny that it was a mistake to allow someone else to use my device, but that doesn't justify treating me as if I'd committed fraud or seizing my balance. I understand the security policies, but there should also be room for common-sense analysis of each case.

I appreciate the attempt to help me, but I find it hard to accept that a written, verifiable promise from the casino simply doesn't carry any weight. Still, thank you for taking the time to respond.

Gracias por tu respuesta, la valoro sinceramente.

Entiendo que ustedes, como plataforma, deben actuar sobre pruebas concretas, pero me sigue pareciendo injusto que el beneficio de la duda siempre caiga del lado del casino, especialmente cuando también existen evidencias que muestran contradicciones claras en su comportamiento.

En mi caso, tengo mensajes donde el propio equipo de Legiano me aseguró que mi dinero sería pagado al 100% incluso si mi cuenta era cerrada. Esa promesa nunca se cumplió. Me parece grave que eso no se tenga en cuenta, y que un casino que falla en la comunicación, cambia su versión y retiene dinero siga manteniendo una valoración tan alta.

No pretendo negar que fue un error permitir que otra persona usara mi dispositivo, pero eso no justifica que me traten como si hubiera cometido un fraude, ni que se queden con mi saldo. Entiendo las políticas de seguridad, pero también debería haber margen para analizar cada caso con sentido común.

Agradezco el intento de ayudarme, pero me cuesta aceptar que una promesa escrita y verificable por parte del casino simplemente no tenga peso. Aun así, gracias por tomarse el tiempo de responder.

MY HUMBLE OPINION:

I had a very negative experience with Legiano Casino. After playing legitimately and building up a balance, they closed my account and seized my money, claiming "fraud" because another user had accessed it from the same device as me. What actually happened was that my friend opened his account on my phone, but it was his account, with his money and data.

Despite explaining this to them with evidence, they never investigated thoroughly or offered me a real solution. I even received messages from the casino itself assuring me that I would receive the money even if the account was closed. They also failed to do so.

The most frustrating thing is that on sites like Casino Guru, the casino still has a very high rating, despite lying in communication and promising me things they later ignored. I tried using their complaint resolution center, but they couldn't help me because they couldn't "prove" we were two different people.

In summary:

They closed my account without proof of fraud.

They confiscated all my balance.

They lied in their communications.

They failed to keep their own promise to pay.

They ignored any possibility of resolving this fairly.

⚠️ I do not recommend Legiano to anyone.

If you value your money and time, avoid this casino at all costs.

MI HUMILDE OPINION:

Tuve una experiencia muy negativa con el casino Legiano. Después de jugar de forma legítima y acumular saldo, cerraron mi cuenta y se quedaron con mi dinero, alegando que había un supuesto "fraude" porque otro usuario accedió desde el mismo dispositivo que yo. Lo que realmente ocurrió es que mi amigo abrió su cuenta en mi móvil, pero era su cuenta, con su dinero y sus datos.

A pesar de explicarles esto con pruebas, nunca investigaron a fondo ni me ofrecieron una solución real. Incluso tengo mensajes del propio casino donde me aseguraban que recibiría el dinero aunque la cuenta fuera cerrada. Eso también lo incumplieron.

Lo más frustrante es que en sitios como Casino Guru el casino sigue teniendo una puntuación muy alta, a pesar de que mintieron en la comunicación y me prometieron cosas que luego ignoraron. Intenté usar su centro de resolución de quejas, pero no pudieron ayudarme porque no podían "probar" que fuéramos dos personas distintas.

En resumen:

Cerraron mi cuenta sin prueba de fraude.

Confiscaron todo mi saldo.

Mintieron en sus comunicaciones.

Incumplieron su propia promesa de pago.

Ignoraron toda posibilidad de resolver esto de forma justa.

⚠️ No recomiendo Legiano a nadie.

Si valoras tu dinero y tu tiempo, evita este casino a toda costa.

I see your point, but my coworkers would not agree to a refund based on the evidence and circumstances. So the casino's promise of goodwill and subsequent retraction may not be used against them.

Of course, the everyday situation, including this casino that has lied to far too many people, contradicts that. Still it is a user experience, not something we could punish directly. 🙁

Believe me that I empathize with you and completely understand your objections.

I'm sorry to say it but I think you all are lying to us here at the casino about the support ala dala!!! I have one thing to say, I won't let it go like that, I'll take the matter legally!

This casino is unreliable, it's a scam, I'm sorry to say, I've played in many casinos, this is the first time this has happened to me! It's unimaginable what's happening right now!

People put their money in there, some a little, some a lot! It doesn't matter! It's a shame that you have a rating of 9/10, it's a shame!!!!! It eats and cheats people's money!! So they have to play and eat more money!!!

It is unacceptable that this casino is still operating! And if it is a casino!!!

You don't know what's going on here either, someone comes in and says, "I got the money, yes, and now we're fine, we believed him, you want to tell us everything is a lie and a set up!!!!"

I truly regret everything that is happening!

I hope someone finally speaks honestly!

Λυπάμαι που το λέω αλλά όλοι νομίζω ότι μας λέτε ψέματα εδώ μέσα στο καζίνο η υποστήριξη αλά ντάλα!!! Εγώ ένα έχω να πω δεν θα το αφήσω έτσι θα το πάω νομικά το θέμα!

Είναι αναξιόπιστο αυτό το καζίνο είναι μια απάτη λυπάμαι που το λέω έχω παίξει σε πολλά καζίνα αυτό πρώτη φορά μου συμβαίνει! Είναι αδιανόητο όλο αυτό που γίνεται αυτήν την στιγμή!

Κόσμος έβαλε τα χρήματα τού εκεί μέσα άλλος λίγα άλλος πολλά! Δεν έχει σημασία! Είναι ντροπή εσείς να το έχετε αξιολόγηση 9/10 είναι ντροπή!!!!! Τρώει και εξαπατή τα χρήματα ανθρώπων!! Πρέπει δηλαδή να παίξουν και άλλη να φάνε και άλλα χρήματα!!!

Είναι απαράδεκτο που λειτουργεί ακόμα αυτό το καζίνο! Και αν είναι καζίνο!!!

Ούτε εδώ εσείς δεν ξέρετε τι γίνεται μπαίνει ένας και λέει το πήρα εγώ τα λεφτά ναι και εμείς τώρα είμαστε καλά τον πιστέψαμε θέλετε να μας πείτε όλα ψέματα και στημένα!!!!

Εκφράζω πραγματικά λύπη για όλα αυτό που συμβαίνει!

Εύχομαι κάποιος επιτέλους να μιλήσει ειλικρινά!

Well, I understand your anger. I understand that you won't appreciate anything I say, and that's fine. One thing to note: the resolved complaints clearly show that those players received payment.

If you go through my previous posts in this thread, you will find out my personal opinion on this casino...

I'm sorry for what you have been through and I respect your opinion.

What happened, did you get your money?

Τελικά τι έγινε τα πήρες τα χρήματα σου;

It's obviously a SCAM and a lie (even the casino laughed at me), I had proof and they keep giving it the same grade here.

Es obvio que es una ESTAFA y una mentira (incluso el casino se rio de mi) , yo tenia pruebas y siguen dándole la misma nota aquí.

Thanks for your response, but refusing to accept a refund "based on evidence and circumstances" is precisely part of the problem. Because if that evidence isn't sufficient, then what is? What does it take for the casino to acknowledge a mistake or a broken promise?

And saying that a promise of goodwill that's later retracted can't be used against you is simply a fancy way of normalizing impunity. If someone promises me something—in writing or through an official customer service channel—and then goes back on it, that does have consequences, because it's not just a bad user experience: it's an unfair and deceptive practice.

I appreciate your empathy, but with all due respect, solidarity without action or consequences isn't very useful. What we players expect is for them to take responsibility, not just "understand" the frustration.

Gracias por tu respuesta, pero que no se acepte un reembolso "basándose en las pruebas y las circunstancias" es justamente parte del problema. Porque si esas pruebas no son suficientes, entonces ¿qué lo sería? ¿Qué se necesita para que el casino reconozca un error o una promesa incumplida?

Y decir que una promesa de buena voluntad que luego se retracta no puede usarse en su contra es simplemente una manera elegante de normalizar la impunidad. Si alguien me promete algo —por escrito o en un canal oficial de atención al cliente— y luego se desdice, eso sí tiene consecuencias, porque no es solo una mala experiencia de usuario: es una práctica desleal y engañosa.

Agradezco tu empatía, pero con todo respeto, la solidaridad sin acción o sin consecuencias no sirve de mucho. Lo que esperamos los jugadores es que se hagan responsables, no solo que "comprendan" la frustración.

But how is it possible that it still has the same rating with such reviews??

How is it still working?

So you don't hear anything, they don't say anything, they're stealing our money!

I have sent an email to the country that had the license, I have sent it to the provider that has these casinos and the answer was NOTHING!!! THAT'S WHY I WILL GO TO COURT AND GET MY MONEY!!!

I didn't steal what I won!!!!!

Μα πως γίνεται να έχει ακόμα τον ίδιο βαθμό με τέτοιες κριτικές;;

Πώς γίνεται να λειτουργή ακόμα ?

Άρα τίποτα δεν ακούγετε τίποτα δεν λένε μας τρώνε τα λεφτά !

Έχω στείλει email στην χώρα που είχε αδειοδότηση έχω στείλει στον πάροχο που έχει αυτά τα καζίνα και η απάντηση ήταν ΤΊΠΟΤΑ!!! ΓΙ ΑΥΤΌ ΘΑ ΠΑΩ ΔΙΚΑΣΤΙΚΌΣ ΜΠΑς ΚΑΙ ΜΠΟΡΈΣΩ ΝΑ ΠΑΡΩ ΤΑ ΧΡΉΜΑΤΑ ΜΟΥ!!!

αυτά που κέρδισα δεν τα έκλεψα!!!!!

It's been over three months since my situation began. They repeatedly promised me I would receive my money, even lying on April 9th, claiming it had already been transferred and that they would soon send me the ARN code. The level of misinformation and lack of seriousness from this casino is deplorable.

They later changed their story and told me they wouldn't pay me due to an alleged fraud claim, without presenting a single shred of evidence. I want to clarify that I have not committed any violations or broken any rules.

Days passed, and they assured me it was all a mistake, that I shouldn't worry, and that the payment would be made without fail. However, another month later, they denied payment again. Unbelievable.

I've publicly shared all kinds of evidence, from screenshots of conversations to evidence of broken promises and lies from this casino. Despite this, the treatment and rating they receive remains the same.

My advice: stay away from this opaque and deceitful environment. It's a world that pretends to be great, but behind it all lies deception.

As the saying goes, "The casino always wins." And in this case, sadly, it's true.

Han pasado ya más de tres meses desde que comenzó mi situación. Me prometieron en repetidas ocasiones que recibiría mi dinero, llegando incluso a mentir el 9 de abril afirmando que ya había sido transferido y que pronto me enviarían el código ARN. Es lamentable el nivel de desinformación y falta de seriedad de este casino.

Posteriormente, cambiaron la versión y me dijeron que no me pagarían por una supuesta acusación de fraude, sin presentar ni una sola prueba. Aclaro que no he cometido ninguna infracción ni incumplido ninguna norma.

Pasaron los días y me aseguraron que todo se trató de un error, que no debía preocuparme y que el pago sería efectuado sin falta. Sin embargo, al llegar otro mes, vuelven a negarme el pago. Increíble.

He compartido públicamente todo tipo de pruebas, desde capturas de conversaciones hasta evidencias de las promesas incumplidas y mentiras por parte de este casino. A pesar de eso, el trato y la calificación que reciben sigue siendo la misma.

Mi consejo: aléjense de este entorno tan poco transparente y lleno de engaños. Es un mundo que aparenta mucho, pero detrás solo hay desilusión.

Como suele decirse: "El casino siempre gana." Y en este caso, tristemente, es verdad.

What can I say, it's a shame, they really make you sad!

It's unacceptable, I hope the animals close it down once and for all!!!!

Τι να πω κρίμα πραγματικά σε κάνουν να στεναχωριέσαι!

Είναι απαράδεκτο ελπίζω να το κλείσουν μια για πάντα τα ζώα!!!!

Based on my understanding of the complaint, your evidence was not provided, so there are no grounds for requesting a refund.

I for example, am not aware of a mistake the casino has admitted, but I'm not saying they did not. To much complaint to keep in mind. 🙁

Honestly, you have been watching how easily this casino lied to anyone else here. Is it really surprising that they acted that way towards you? So once we have literally nothing to support your version, they, in my opinion, took that as a reason why you are not fit for the refund anymore.

I'm just guessing the last part, but it makes sense based on what I have seen so far.

I understand it feels disappointing for you.

I appreciate your honesty, but I have to correct something important: I did provide evidence, and not just once. I sent screenshots, records of conversations with live support, and clear evidence of promises that were later broken. The fact that this evidence wasn't acknowledged or considered doesn't mean it doesn't exist.

Saying "there are no grounds for reimbursement" without having verified or thoroughly read the documents I submitted is precisely part of the problem. How can there be a fair evaluation if evidence to the contrary is ignored or minimized?

And no, I'm not surprised by what this casino does. What does surprise me is that there's still room to justify their behavior as if it's normal or acceptable to systematically deceive players and then claim it's just a "negative experience."

I'm here not only because it affected me personally, but because I know many others have gone through—or are going through—the same thing. What I'm demanding is not only fair, it's also documented. If you need me to share the evidence again, I'm happy to.

Agradezco tu sinceridad, pero tengo que corregir algo importante: sí he presentado pruebas, y no solo una vez. He enviado capturas de pantalla, registros de conversaciones con el soporte en vivo, y pruebas claras de las promesas que luego fueron incumplidas. El hecho de que esas pruebas no hayan sido reconocidas o consideradas no significa que no existan.

Decir que "no hay motivos para el reembolso" sin haber verificado o sin haber leído en profundidad los documentos que presenté es precisamente parte del problema. ¿Cómo puede haber una evaluación justa si se ignoran o minimizan los elementos que demuestran lo contrario?

Y no, no me sorprende lo que hace este casino. Lo que sí me sorprende es que aún haya espacio para justificar su comportamiento como si fuera normal o aceptable que engañen sistemáticamente a los jugadores y luego digan que es solo una "experiencia negativa".

Estoy aquí no solo porque me afectó personalmente, sino porque sé que muchos otros han pasado —o están pasando— por lo mismo. Lo que estoy reclamando no es solo justo, también está documentado. Si necesitan que vuelva a compartir las pruebas, lo haré sin problema.

I believe this is a misunderstanding.

Well, I was talking about evidence explaining what appeared to be multiple accounts on your side. I wasn't referring to the assurance of a refund. I believe I said my part about the refund earlier.

The main issue is that we were unable to support your explanation; thus, we deemed you not fit for refund and in my opinion, the casino used that against you despite promising you the refund earlier.

Additionally, from my perspective, none of the cases we have encountered with this casino were similar to yours. not every issue related to delayed payment has another specific issue delaying the payment, for example.

I'm sorry, it must have been hard.

Thanks for clarifying this. However, I think it's important to clarify several points:

There was no "multiple accounts" on my part. That accusation was an excuse from the casino, without foundation or evidence, which they conveniently used to void their own promises. If this were a real violation, they should have clearly demonstrated it from the outset, not used it as a later resource to avoid paying.

The promise of a refund was concrete. I have screenshots of the live chat where I was assured of a solution. If the casino has no intention of fulfilling its commitments, that's not a misunderstanding, it's dishonest practice.

I understand that my case may not be "identical" to others, but the casino's repetitive behavior is the same: unjustified delays, contradictory support, and final denials based on unsubstantiated arguments. This isn't a coincidence; it's a pattern.

I appreciate you acknowledging how difficult this has been, but I'm not here just to vent. I'm here to record yet another case that demonstrates how this casino manipulates processes to avoid paying out. If you want transparency, review the evidence again. If you want justice, then simply saying "I'm sorry" isn't enough.

Gracias por aclararlo. Sin embargo, me parece importante puntualizar varios aspectos:

No hubo ninguna "varias cuentas" de mi parte. Esa acusación fue una excusa del casino, sin fundamento ni pruebas, que convenientemente usaron para anular sus propias promesas. Si esa fuera una infracción real, deberían haberla demostrado claramente y desde el principio, no usarla como un recurso posterior para evitar el pago.

La promesa de reembolso fue concreta. Tengo capturas del chat en vivo donde se me garantiza una solución. Si el casino no tiene intención de cumplir con sus compromisos, eso no es un malentendido, es una práctica deshonesta.

Entiendo que mi caso puede no ser "idéntico" a otros, pero la conducta repetitiva del casino sí es la misma: retrasos injustificados, contradicciones del soporte y negativa final basándose en argumentos sin sustento. No es casualidad, es un patrón.

Aprecio que reconozcas lo difícil que ha sido, pero no estoy aquí solo para desahogarme. Estoy aquí para dejar constancia de un caso más que evidencia cómo este casino manipula los procesos para no pagar. Si quieren transparencia, revisen las pruebas de nuevo. Si quieren justicia, entonces no basta con decir "lo siento".