vor 7 Monaten
Hello, that makes pefect sense and I imagine many other players feel the same. I'm glad it is over for you and I honestly hope that you won't come across similar complications soon—well, never, but let's be realistic 😀!
Immerion Casino - generelle Diskussion (Seite 19)
vor 7 Monaten
Does anyone know if this is a typical excuse strategy to delay the cashout? I can’t use any other payment method, and I don’t have another card. I’m starting to think it’s their strategy to make me cancel the cashout and lose it, right? If not, is there a way to resolve this issue as quickly as possible without going through that really slow complaint procedure?
AntwortenBewerten2
vor 7 Monaten
Sehr geehrte Damen und Herren, bitte reduzieren Sie die Bewertung dieses Casinos auf 0,00, meine Auszahlung wurde seit mehr als 4 Monaten zur Überprüfung durch den Spieleanbieter gesperrt. 
Die Bewertung dieses Casinos ist zu hoch für Unehrlichkeit gegenüber Spielern, es sollte diese Bewertung sein.
Automatische Übersetzung
AntwortenBewerten4
vor 7 Monaten
Hello, good you submitted the complaint; that's the way to help my colleagues adjust the Safety Index. I understand your concern; just take a look at the complaint history—this casino pays, so it could not have a zero index, but the payouts have been extremely slow.
Thank you for the complaint.
vor 7 Monaten
Does anyone know if this is a typical excuse strategy to delay the cashout? I can’t use any other payment method, and I don’t have another card. I’m starting to think it’s their strategy to make me cancel the cashout and lose it, right? If not, is there a way to resolve this issue as quickly as possible without going through that really slow complaint procedure?
vor 7 Monaten
Hello, in case of this casino? I would not say it is a delay tactic; instead, based on the history, I'd say they still have some issues with their payment providers. That, of course, does not mean it is okay. Yet based on our recent findings, the problem is of a different type, more about finding reliable payment partners, I guess.
In the past I even considered the situation pretty much similar to Snatch. Therefore, I suggest you complain too. That's the best way.
Verfasst
vor 7 Monaten
Hallo Radka, ich habe Ihnen gerade das oben Genannte geschickt, dass das Casino nicht zahlt. Mein Konto ging vor 4 Monaten an den Spieleanbieter. Der Nullindex ist meiner Meinung nach. Ich respektiere Ihre Meinung und Ihren Hinweis. Ein Casino, das zahlt, ist ein Casino, das ausnahmslos alle auszahlt. Meiner Meinung nach gilt ein Casino, das einem Spieler nichts auszahlt, nur als ein Casino, das nicht zahlt. Ich kritisiere nicht Ihre Arbeit, die ausgezeichnet ist. Ich kritisiere das Casino und warne die Spieler.
Automatische Übersetzung
vor 7 Monaten
Ich finde es sehr merkwürdig, dass ich keine zuverlässigen Zahlungsanbieter für die Auszahlung finde und auch keine zuverlässigen Einzahlungspartner, da Einzahlungen kaum zu übersehen sind. Es geht direkt auf das Casino-Konto.
Automatische Übersetzung
vor 7 Monaten
I know it was back in the day when the other reported that too, but on the other hand, you submitted the complaint just now, not earlier, so my colleagues who have been watching patterns like this one did not know and your complaint wasn't included in that negotiation.
Hence, not much to do from that point of view.
If I'm not mistaken casino and not just this one, suddenly in the past started using this practise, yes, players have been talking about that. At least it seems that those players with active complaints were paid. This underscores the significance of promptly filing the complaint and I hope yours will end up well too, even after such a long time.
I appreciate the warning and fair opinion.
AntwortenBewerten1
vor 7 Monaten
Ich habe eine öffentliche Beschwerde eingereicht, um zu sehen, ob das Casino meine Auszahlung freigeben kann, aber meine Beschwerde wird nicht akzeptiert. Ich spiele nicht in diesem Casino und warne die Spieler vor dieser Vorgehensweise.
Automatische Übersetzung
AntwortenBewerten1
vor 7 Monaten
And that's cool. Our main role is to promote fair practices and help casinos understand the possible unfair practices; without that the rating would be just another number... hence cases like yours are very important when submitted through the complaint.
I'll try to keep an eye on the progress, but with all honesty, my schedule is always full; hence, I would like to ask you to at least occasionally update us all here in this thread. 🙏
vor 7 Monaten
Ich habe die Beschwerde bereits eingereicht. Sie müssen den Prozess nicht befolgen. Ihr Terminkalender ist immer voll. Sie müssen viel Arbeit von so vielen Casinos haben. Wohin schicken Sie Ihren Lebenslauf? Sie brauchen bestimmt viel mehr Leute, die Ihnen helfen 😃
Automatische Übersetzung
vor 7 Monaten
Since CasinoGuru loves deleting negative reviews to protect fraudulent casinos, I’m copying my review here:
They lie for no reason, they don’t pay out, withdrawals get rejected a hundred times, they claim you need to wager the bonus plus deposit 15x but in the end it’s 60x the bonus. Hahahaha… it’s just insane how corrupt this fraudulent casino industry has become.
vor 7 Monaten
😀 What a wonderful idea! I'll send Daniel, my boss, a note!
Joking aside, I would love to see the casino's response to this situation because, as I mentioned, you are not the only one going through that and I thought that the casino had already resolved all similar situations. To be honest, I think that's basically what we were told in the past by the casino or the other ones with the same complaint cases, so I'd like to stay in touch!
AntwortenBewerten1
vor 7 Monaten
Hold on for a sec; you obviously didn't read the email it says the review is pending and will be reviewed by my colleagues in the next 48 hours. 🙂 This is just a misunderstanding. Your review has not been deleted and I'm approving it now.
Please, read first and do not jump to conclusions. 🙏
AntwortenBewerten1
vor 7 Monaten
Normally, deleting negative reviews seems to be your thing, but thanks to this message here in the forum, it looks like you finally decided to let one negative review slip through.
vor 7 Monaten
Well, I respect your opinion, but why don't you post here the email you got? You should focus on the email you missed or misinterpreted, as it is crucial in this situation.
As I already explained.
Just to be clear, your reviews are usually not real reviews, as you keep failing to state concrete issues or just generally complain about something like "hahaha, see where the whole industry got to." I hope you understand the reviews in the first place serve others; it is not a way to write from frustration. Just so you know.
Fare you well.
Verfasst
vor 7 Monaten
Hallo Freund, meine Bewertung war negativ, dieses Casino bekommt, was es verdient. 
Verfasst
Automatische Übersetzung
vor 7 Monaten
you need to send in a complaint if you want to continue
vor 7 Monaten
Ich weiß nicht, an wen Sie die Nachricht richten, aber beide haben sich beschwert, danke für den Tipp.
Automatische Übersetzung
AntwortenBewerten1
vor 7 Monaten
Ich finde es sehr merkwürdig, dass ich keine zuverlässigen Zahlungsanbieter für die Auszahlung finde und auch keine zuverlässigen Einzahlungspartner, da Einzahlungen kaum zu übersehen sind. Es geht direkt auf das Casino-Konto.
Automatische Übersetzung
vor 7 Monaten
You are correct; deposits go straight, but withdrawals don't, especially if you are a casino with an offshore license, which pretty much means you have to find a payment provider who can still access the market for you so you can send money there.
Check out this recent thread, which is quite illustrative; however, it discusses a different casino. To be fair and square, I'm not saying it's the same, or that I'm 100% certain the third-party provider is always behind similar delays, but it isn't an uncommon type of "complication."
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