vor 1 Jahr
Hello,
has there been any resolution to the bug problem yet? 🤔
I see that you decided not to submit the complaint.
IceCasino - generelle Diskussion (Seite 13)
vor 1 Jahr
I thought as much, thank you.
vor 1 Jahr
Nothing happened. I will put the complainant defiantly
vor 1 Jahr
Guten Tag zusammen, ich habe eine Auszahlung von 80 Reais per Pix im Ice Casino beantragt und es war erfolgreich, aber es ist immer noch nicht auf meinem Bankkonto gelandet. Es ist normal?
Automatische Übersetzung
vor 1 Jahr
Guten Tag zusammen, ich habe eine Auszahlung von 80 Reais per Pix im Ice Casino beantragt und es war erfolgreich, aber es ist immer noch nicht auf meinem Bankkonto gelandet. Es ist normal?
Automatische Übersetzung
vor 1 Jahr
Good morning,
well, if you browse this thread and previously submitted complaints, I must admit that it is still happening.
I would stay calm and wait a few days. The casino pays, but it currently takes some time.
vor 1 Jahr
Ich habe gerade 50€ bei IceCasino mit SofortKlarna überweist und es zeigt im mein Online banking das es abgebucht ist und es zeigt im Zahlungshistorie das es gezahlt ist aber ich habe kein Guthaben erhalten kann nicht spielen
Und ja worhin hab 2100€ gewonnen und konnte es nicht auszahlen es war immer abgebrochen
Scheißdreck
https://icecasino.com/de
That is online casino
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
zuerst war mehrere mals abgebrochen die Einzahlung dann würde mit Sofort akzeptiert aber es gibt kein verdammtes Guthaben
vor 1 Jahr
Ich habe gerade 50€ bei IceCasino mit SofortKlarna überweist und es zeigt im mein Online banking das es abgebucht ist und es zeigt im Zahlungshistorie das es gezahlt ist aber ich habe kein Guthaben erhalten kann nicht spielen
Und ja worhin hab 2100€ gewonnen und konnte es nicht auszahlen es war immer abgebrochen
Scheißdreck
https://icecasino.com/de
That is online casino
vor 1 Jahr
Hello, I guess that the casino told you that they will get in touch with the payment provider and it will probably take some time, right? If not, sadly this is the usual procedure. Don't want to scare you, but it can take a few days.
Regarding the troubles with withdrawal, has your account been fully verified, yet?
I personally do not understand, why you deposit €50 when you fail to withdraw €2,1K, sounds weird. Did I miss something?
Kindly let me know.
vor 1 Jahr
Hello, I guess that the casino told you that they will get in touch with the payment provider and it will probably take some time, right? If not, sadly this is the usual procedure. Don't want to scare you, but it can take a few days.
Regarding the troubles with withdrawal, has your account been fully verified, yet?
I personally do not understand, why you deposit €50 when you fail to withdraw €2,1K, sounds weird. Did I miss something?
Kindly let me know.
vor 1 Jahr
€2,1k was before one week and they didn't let me pay out and I was still play I was think maybe I must play more but I put allready 500€ from my acc.and then I lost all because I put 50€ again and it was not on my profile to play
https://icecasino.com/de
That is casino where I play
vor 1 Jahr
So the problem is not with the missing deposit, but with the actual withdrawal, right? I think I understand now.
Just a note, you do not have to paste the casino website link again, I know where you play, this thread is called "IceCasino - general discussion" 🙂.
Instead, let me know whether your account has been fully verified. If not, you have to pass the verification first, it is inevitable. Sadly I have to mention that we allow casinos 14 full days to verify the account, check the gaming history, and send the winnings, hence I ask you to be patient and cooperate with the casino. 🙏 This is probably the easiest way.
Try not to lose the money tough.
If you have doubts about the active bonus you may have on your balance, ask the support please, I still feel that because of the auto-translate, I do not fully understand all details 🤔, so my reply may sound out of the topic a bit.
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
Half a day ago, I deposited $100 and it has not been credited to my account yet. I talk to them and they say wait 96 hours. I say, what do they say, we will verify the matter, and I sent them pictures of the transfer via encrypted currencies, and I do not find a response, even their e-mail, I do not find a response from them
vor 1 Jahr
ICE Casino für Sie, um darin einzuzahlen, fällt sofort, aber um abzuheben? Amigooo, es gibt keinen Heiligen, der hilft.
Ich habe bereits seit dem 20.12.2022 alle meine Unterlagen zur Genehmigung gesendet. und bis heute wurden sie weder genehmigt noch eine E-Mail erhalten, in der behauptet wird, dass sie keines meiner Dokumente akzeptiert haben.
Die Moral der Geschichte, ich nahm das Geld, das ich dort hatte, und stieß auf kkkk an. Ich werde nie wieder zu diesem zurückkehren!
Automatische Übersetzung
vor 1 Jahr
Hello, if you browse this thread, I'm sure you'll find out that lots of players are experiencing delays with KYC and withdrawals alike. But I guess that your issue may be different. 🤔
Has the casino ever explained what is wrong with those rejected documents? Have you tried to provide different versions?
I believe that you could use some help now, so allow me to present the availability of the complaint.
Submit the complaint here, provide all details concerning the issue, and our dedicated team will try to help you.
Normally the casino pays the winnings, so if you met all the requirements, I think it should be ok.
vor 1 Jahr
Ice casino is a scam stay away from them , they won’t pay out my money and just keep cancelling and saying it was a glitch in the system.
from what I have read online they do same thing to everyone and I don’t understand how they are let to continue doing this , who stops them ???
can’t do anything about it as I don’t know who deals with scammers like them no one to report them too so I hope I can help other not play on there site and read this and keep away from them if you don’t want your money taken from you.
vor 1 Jahr
It happened to me before but I received the money anyway. These problems happen with this casino because they pay the funds manually and use an external payment service for them. My advice is to use a different payment service. Bank transfer usually works almost 100% of time on this casino. The same problem happened 3 times before but then I used a different payment system and received the funds after a few days
vor 1 Jahr
Thanks I will try
vor 1 Jahr
Hello,
as you can see right here in this thread, the withdrawals are still in delay, the positive thing is that the casino pays eventually.
Feel free to browse complaints to get a better overview🤞
1
vor 1 Jahr
I hope so because I have sent in all my documents a month ago just they rejected all payments now I tried taken out different way so I will see soon.
vor 1 Jahr
Well, if you struggle to withdraw for over a month, I guess that you should submit the complaint just now.
No point in waiting any longer, so feel free to submit the case here and we shall see what seems to be the issue.
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