vor 4 Monaten
Danke für die Info!
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HitNSpin Casino - generelle Diskussion (Seite 6)
vor 4 Monaten
What information caught your eye, though? 🤔
vor 4 Monaten
You are welcome. Try us if you are interested in further talking. 🙂
vor 4 Monaten
To anyone that might be able to help. I am in urgent need of assistance with funds being withheld by hitnspin casino. I don't know what to do. Please can someone advise me....
vor 4 Monaten
Hey, I'm sorry you're in this situation. Can I ask what's going on and why the casino doesn't want to pay you? Did they tell you anything specific about what caused this situation? How long have you been waiting?
Am I right in understanding that you still have the money in your gaming account, or did they take it all and you have nothing left?
I'll wait for your reply.
vor 4 Monaten
Hi Yaroslav. IT was still in my account this morning but now it seems I've been locked out of my account. I took screenshots of all communication between them and myself and can forward it to you if needed. I've jumped through every hoop they asked me to and everytime it's a new story. The latest being I need to deposit 600 dollars to reach silver VIP status before I can withdraw because my account reached 30000 dollars at some stage during registration. This is not true and after asking for proof of this on numerous occasions, no proof has been provided simply because 8 know it doesn't exist....
vor 4 Monaten
Hmm, if you have done everything the casino has asked you to do and still nothing has happened, you cannot get your money, and you have even been blocked, I would recommend filing a complaint.
Click on this link and you can open it here 👈
Our team will try to help you if possible.
The casino has a relatively high safety index, which is why I'm surprised that this is happening. They also ask for a relatively high deposit, which is not very common.
So I would try what I said about filing a complaint, and hopefully we can achieve our common goal, which is to resolve everything fairly.
I hope you get your money back.
vor 2 Monaten
!!!!!!! https://hitnspin.com/de größte Scam Seite ever hatte 2800€ drauf und über 20 mal freispiele auf 5€ die freispiele haben nie über 200€ bezahlt und gar nur 20€ auf 5€ einsatz auf der seite ist man nur am verlieren kein gewinn ich rate jeden davon ab!!!!!
vor 2 Monaten
To be honest, I don't see it as a scam. Sometimes you just don't win, even if you bet $100. That's casino. But based on that, I wouldn't say the casino is a scam.
So do you have something else to say about the casino?
vor 2 Monaten
Ich hatte 50 Freispiele auf meinem Konto, ohne dass Geld auf dem Konto war. Anscheinend waren es die Freispielboni aus der Einzahlung, die ich getätigt hatte. Ich begann zu spielen, verlor 2300 Euro. Sie schickten mir, dass der Umsatz der Freispiele abgeschlossen sei, und plötzlich verschwanden die 2000 Euro und zahlten nur 300 als Bonus auf mein Konto ein.
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vor 2 Monaten
Did you check what this bonus has and the maximum cashout, if any? That's why I wonder why they took your money.
Did you ask the casino?
vor 2 Monaten
Ich weiß nicht, was Sie sagen, sie haben mir gesagt, dass es eine Zeit lang so war, ich verstehe den Grund auch nicht wirklich.
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vor 2 Monaten
Sie sagten mir, dass er nicht rechtzeitig gewettet hätte. 
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vor 2 Monaten
According to the casino, you did not meet the time requirement. Sometimes bonuses have a time limit during which you must wager them, and according to support, you did not do so. However, you say that you did wager it.
Also, from what I can see, you filed a complaint against HitnSpin Casino and are writing in a thread about Magius Casino. The screenshot also shows that you are solving the problem at HitnSpin, so could you please clarify this for me?
I think it would be best to wait for our team to find out more about this, because you are saying one thing, the casino is saying another, and I'm starting to get confused.
vor 2 Monaten
Sie gaben mir 50 Freispiele, ich loggte mich in mein Konto ein und begann zu spielen, ich gewann 2300 Euro mit diesen Freispielen, aber 300 Euro wurden meinem Konto gutgeschrieben, als ich keine Zeit mehr hatte, wie man so schön sagt, wie wurden die 300 gutgeschrieben???
PS: Das Problem mit Magius wurde gelöst, was ich hier sage, betrifft Hitnspin. 
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vor 2 Monaten
I don't really understand why they took this step.
However, as I said, we will have to wait for our team to resolve this and find out what was behind it all.
It's all very confusing, and each side is saying something different.
Do you have a record of the bonus you used somewhere in your bonus history? How long did you have to fulfill it? Did you ask the casino how it's possible that they let you keep some of the winnings from this bonus when you didn't fulfill it?
vor 2 Monaten
Ich habe keine Antwort erhalten, die mir helfen würde zu verstehen, was passiert ist.
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vor 2 Monaten
That's why I said we'll have to wait for our team to investigate. I hope we'll find out what we need to know from the casino when we contact them.
vor 2 Monaten
Ich hoffe auch, dass sie mir mein Geld geben, auch wenn es den Anschein macht, als sprächen wir von unzuverlässigen Leuten.
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vor 2 Monaten
The most important thing will be to find out what to do with this bonus.
Depending on that, we will probably be able to tell you later whether it will be possible for you to get the money or not.
Fingers crossed. 🤞
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