Then it's good that you filed a complaint because it will help us investigate your situation and hopefully help you.
I believe it will work out if communication with them is difficult and, above all, they didn't tell you anything about why you lost your money.
However, I have one more question: did you play here with a bonus?
Sorry for the delayed response, I did have a bonus where they match your deposit, and I deposited $300, and played through the wagering requirements and the bonus money was credited to by wallet, and subsequently won the 14 thousand dollar jackpot, and attempted to withdraw $750 because their rules apparently state I can only take $750 a day which is very strange but nonetheless I tried, and they won't even pay out the $750 and their chat support an obvious AI bot just keeps repeating the same delaying tackics garbage day in and day out, and it's literally verbatim what it says each day, and when I emailed their support I got the same AI response I get on chat support. They have no phone number BTW. They're parasites, and I'll have to drag their butts into Court, and I'm reporting them to the Ontario gaming and liquor board today, hopefully they'll shut their corrupt butts down in Canada.
I could imagine that when you hit the jackpot in the bonus, they might check if your gameplay was okay. Of course, casinos often communicate such things, at least the better ones, I would say, but if they didn't tell you anything, then it's just my guess.
Didn't the bonus have a maximum cashout that you could get from it?
Despite everything, we will have to be patient and wait how things develop.
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Hallo! Ich habe in einem Online-Casino namens Funbet gespielt, 5 Millionen Euro gewonnen und seit dem 21.08.2025 3 Auszahlungen im Wert von nur 500 Euro vorgenommen. Ich erhalte kein Geld. Was kann ich tun?
Vor 6 Monaten habe ich 3.000 Euro im Funbet Casino verloren, nachdem ich eine Woche lang nicht gespielt hatte. Die Mitarbeiter riefen mich an und sagten mir, ich sei ein VIP-Mitglied und sie gaben mir VIP-Boni. Und jetzt, wo ich gewonnen habe, bin ich kein VIP mehr.
Hallo! Ich habe in einem Online-Casino namens Funbet gespielt, 5 Millionen Euro gewonnen und seit dem 21.08.2025 3 Auszahlungen im Wert von nur 500 Euro vorgenommen. Ich erhalte kein Geld. Was kann ich tun?
Do I understand correctly that you haven't received anything yet, please?
Is your account already fully verified there?
Please use this link to file a complaint so our team can look into this situation and intervene.
Vor 6 Monaten habe ich 3.000 Euro im Funbet Casino verloren, nachdem ich eine Woche lang nicht gespielt hatte. Die Mitarbeiter riefen mich an und sagten mir, ich sei ein VIP-Mitglied und sie gaben mir VIP-Boni. Und jetzt, wo ich gewonnen habe, bin ich kein VIP mehr.
Usually the VIP status is based on deposits you make. So if you lose, you deposit more because you want to play, but when you win, you don't deposit because you still have some balance in your account, and that is when you can actually lose your VIP status.
It should be all stated in the terms of the casino, and if you are unsure of something, you should definitely ask the support.
Romi goodluck getting your money bro! It's been a nightmare getting them to pay me a 14500 dollat Cad win, and I'm a bloodhound because of my OCD. They'll delay and ghost you non-stop, there's no point even trying the live support it's completely bot run, I had my Ai talk to it, and it sussed it out right quick! It's not even a good bot!
You can try their email support support@funbet.com but honestly they're going to ghost you if you don't go in hard, and with legally prepared threats, and even that's not going to do much.
You'll need to escalate the matter to every possible Avenue, and they're false flagging their regulators and licenses, they claim to be licensed by the MGA it's B.S! And you have to push the MGA and threaten leverage their reputation to get them to lift a finger, but I'm"good" and the MGA gave me this! 😀
Funbet.com is licensed by, PAGCOR (The Philippine Amusement and Gaming Corporation.
I'm currently awaiting their response. Good luck my friend.
Hello.
You probably meant to write this post to the player above whom I have replied to before.
Do you still experience some issues there?
I'm asking because you have stopped responding to our team in your complaint thread, and we were not able to learn what actually happened, you know.
Also, according to our information, this casino has no license, actually. 🤔
https://funbet2.com/es
Ich habe mich registriert, 150 Euro bezahlt und sie haben mir einen Bonus von 300 Euro gegeben, insgesamt zum Spielen, es ist in Ordnung, es stellt sich heraus, dass ich in die Karibik komme und einen servierten Poker treffe, 500 Euro Gewinn,
10 Stunden später kann ich nicht mehr auf mein Konto zugreifen. Ist es jemandem anders auch so ergangen?
Hello Romi my issues with them have indeed been resolved, but they're a very frustrating casino to deal with, though once you understand their tactics you can play cautiously because I do like their games.
The con they run is like this, they tell you, you can have three pending withdrawals of $750 that's to be paid out within three business days, but in reality they're going to stall you for 9 days, and will pay up on the 9th day, Of-course I had to file many complaints with several regulators, the BBB, gaming forums, send dozens of emails, and threaten to file criminal charges, but they began paying up every 9 days, and I received a little over 10K before getting the itch, and gambling again, and I lost my remaining 4k which Of-course is exactly their plan be stalling payment so long! They know you're going to gamble again, and want you to gamble it back. It's extremely dirty, low, shameful, and poor taste, but what'd ya expect these days?!
I don't know how the player who won 5 million euros will ever see his winnings, because with a payout schedule of $2250 every 9 days, and in the UK I believe they only allow 500 Euro per pending transaction, so that'd be 1500 Euro he's never going to see anywhere near his full winnings.
https://funbet2.com/es
Ich habe mich registriert, 150 Euro bezahlt und sie haben mir einen Bonus von 300 Euro gegeben, insgesamt zum Spielen, es ist in Ordnung, es stellt sich heraus, dass ich in die Karibik komme und einen servierten Poker treffe, 500 Euro Gewinn,
10 Stunden später kann ich nicht mehr auf mein Konto zugreifen. Ist es jemandem anders auch so ergangen?
Hi, I'm not sure what this passage means: "it turns out that I get into the Caribbean" – does it mean that you are currently in the Caribbean? Or what exactly is the problem? Could you explain it a little better?
Could you also show me the bonus you played with?
Hello Romi my issues with them have indeed been resolved, but they're a very frustrating casino to deal with, though once you understand their tactics you can play cautiously because I do like their games.
The con they run is like this, they tell you, you can have three pending withdrawals of $750 that's to be paid out within three business days, but in reality they're going to stall you for 9 days, and will pay up on the 9th day, Of-course I had to file many complaints with several regulators, the BBB, gaming forums, send dozens of emails, and threaten to file criminal charges, but they began paying up every 9 days, and I received a little over 10K before getting the itch, and gambling again, and I lost my remaining 4k which Of-course is exactly their plan be stalling payment so long! They know you're going to gamble again, and want you to gamble it back. It's extremely dirty, low, shameful, and poor taste, but what'd ya expect these days?!
I don't know how the player who won 5 million euros will ever see his winnings, because with a payout schedule of $2250 every 9 days, and in the UK I believe they only allow 500 Euro per pending transaction, so that'd be 1500 Euro he's never going to see anywhere near his full winnings.
I surely get your point here, but I am glad that you got your money at the end.
Unfortunately, it is not easy to leave the money alone, and many players play them down, as you say.
I hope that you have found some other casino where the payout is faster. Have you? Or maybe you have some break from playing now? It is good sometimes, especially if it is getting too much to handle, you know.
Oh there's tons of casinos where payout is faster, and they're actually licensed, overseen, and reputable. I'm in Canada so there's the official OLG app, there's bet MGM, bet rivers, casino Days, Toonie bets, Betty casino, Ceasers palace, there's a bunch more I can't even think of right now, I'm not really awake yet, but you can google online casinos in your home country, and many are internationally run, even funbet is running is many countries, I honestly thought they were safe because they're on the Apple store, and Apple's reputation is on the line, I only play casinos off the store, and I was shocked by the problems because evey other casino on the Apple store pays within 48 hours, most the same day!
I actually sent in a complaint to Apple, and Microsoft about funbet, maybe that's part of the reason it motivated them to pay up, because if they're banned from the apple store they'd lose access to hundreds of millions of customers, and Apple doesn't screw around.
Well, we have thousands of casinos here in our database, so everyone can search and choose whatever suits them.
If you're from Canada, don't you play only in online casinos licensed there, though? It would be the safest, don't you think so? 🤔
This one doesn't even have a license, for example. 🤷♀️
I thought they were licenced, because they're on the Apple store, I've never had any issues with casinos on the Apple store before, and like I said Apple bears responsibility for anything on their store.
I understand why you might think that, but reality is completely different. Apple (and Google as well) does not carry out a deep check of gambling licenses. They only verify technical requirements and basic compliance with their store policies. A gambling license is entirely the responsibility of the regulator, and accountability lies with the operator, not the store.
To break it down clearly:
1) App Store ≠ licence — Apple does not verify whether a casino holds a valid license, only whether the app meets technical submission standards.
2) No license = no protection—if a casino operates without a license, players have no legal safeguards and no way to claim their rights.
3) Responsibility lies with the operator, not Apple—the App Store is only a distribution channel and does not guarantee fairness or payouts.
Glad to see you have never faced a problem before, but I just wanted to make those points more obvious.
Returning to your complaint with us may be a good idea; it's the easiest call for unlicensed casinos. The other alternatives usually do not work pretty well. 🙁
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