I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.
Heute Morgen habe ich eine Gutschrift von 500 € erhalten. Mir fehlen immer noch 5.000 €... mal sehen. Ich bin total gestresst und lese E-Mails vielleicht anders...
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Sobald ich mein ganzes Geld habe, werde ich sicherlich die Schließung meines Spielkontos beantragen.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Ich habe bereits Beschwerde eingereicht. Ich habe am 12. Januar 7.000 € gewonnen und bis heute nur 2.000 € erhalten.
I genuinely think this site is out of money and can not meet the demand of their cashouts. Their own terms and conditions says withdrawals would be processed way quicker. It makes absolutely no sense and this should impact the trust rating when they blatantly lie in the terms and conditions.
It says the finance department will process withdrawals within 3 business days, well for me we’re already at day 6 and I’m still in the "final stages of approval." This site is lying to you and their Terms and conditions are lying to you. I would ask casinoguru to please call on a representative from this company to explain why their terms and conditions and support are lying to us? Why is their trust rating so high?
Heute Morgen habe ich eine Gutschrift von 500 € erhalten. Mir fehlen immer noch 5.000 €... mal sehen. Ich bin total gestresst und lese E-Mails vielleicht anders...
Oh, it has been quite some time! With this "speed," I do not even dare to count how many weeks are left to get the whole sum. I wish I could help you feel better, but the only thing I can actually say is hang in there; the money is coming but painfully slow. 🙁
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Heute wurde eine Auszahlung storniert und ich habe es wieder getan
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Sie haben die Auszahlung nun genehmigt. Wir müssen abwarten, bis das Geld bei der Bank eintrifft.
Isabella, Ihre Auszahlung von 500 EUR wurde storniert.
Wenn Sie die Auszahlung selbst storniert haben, sind keine weiteren Maßnahmen erforderlich.
Falls Sie Ihre Auszahlungsanfrage nicht storniert haben, könnte die Stornierung auf einen technischen Fehler Ihres Zahlungsdienstleisters zurückzuführen sein.
Um Unannehmlichkeiten bei einer neuen Auszahlungsanfrage zu vermeiden, befolgen Sie bitte diese Anweisungen:
- Verwenden Sie für Auszahlungen immer dieselbe Zahlungsmethode, die Sie für die Einzahlung verwendet haben.
- Stellen Sie sicher, dass für Ihr Spielkonto keine ausstehenden Überprüfungen vorliegen.
Für ein optimales Nutzungserlebnis auf unserer Plattform empfehlen wir die Verwendung des Google Chrome-Browsers.
Darüber hinaus empfehlen wir die Nutzung der Banküberweisung für Auszahlungsanfragen.
- Achten Sie darauf, dass Sie Ihre Kartendaten und Ihre persönliche IBAN korrekt eingeben, ohne zusätzliche Leerzeichen zwischen den Ziffern.
Sollten Sie weitere Fragen haben, kontaktieren Sie uns bitte gerne über den Live-Chat.
Hier ist die E-Mail, die angekommen ist.
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
Der neue Antrag wurde heute Morgen bearbeitet. Ich habe noch 2.500 auf meinem Konto, 1.500 Euro werden noch bearbeitet und 1.000 Euro sollten demnächst eintreffen.
Lieber Isa.55,
Vielen Dank für Ihre Geduld.
Wir stehen in Kontakt mit unserem Zahlungsteam und informieren Sie schnellstmöglich über Ihre neuen Auszahlungsanfragen. Die stornierte Auszahlung wurde offenbar vom Zahlungsanbieter storniert.
Wir danken Ihnen herzlich für Ihr Verständnis und Ihre Kooperation.
Aufrichtig,
Dragonia-Team
DAS IST DIE ANTWORT, DIE SIE AUF DIE BESCHWERDE GESCHICKT HABEN!!!! HALTET IHR DAS ALS ANTWORT????!!!!😡😡😡😡
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Mir gefällt diese Situation überhaupt nicht. Martin, der den Fall verfolgt, muss dem ein Ende setzen.
Well, our mediators are in no position to stop anything, especially the casino's lack of sharing information. I believe I said that complaint truly requires patience. So, given the circumstances, maybe it would be beneficial to take a break from this, allowing your mind to drift away a bit, just for a couple of days. Enjoy some time away from the forum; focus on the weekend at hand. Do something else, because frankly, no matter what we feel, nothing can speed things up for now.
only time will tell whether it's going to be something worth yelling at ;(
Yes, that's true. I hope it will be shouting, but ultimately positive.🙂
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