Dear All,
We are very a trustworthy and reputable casino in the industry, and take a lot of pride in that.
As you can see @radka, we have a 100% resolved rate with you because of our honesty, which helps us keep our incredible reputation
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Hello,
Some things, in my opinion, however, are not about "resolved rate," but rather about how players feel, which is more of a user experience, not a complaint feature with rate. Just to add a perspective. 🙂
Additionally, tags won't work here; please use the reply button instead.
Thank you. Have a good one.
Hi there
I've tried to look at the help files on your blueprint games "eye of hours family""and can't see the RTP could u tell me the current rtps on this provider?.
Hey Jahiles3,
How are you? I see here that Eye of Horus by blueprint gaming RTP is at 96.32%
Let me know if you need anything else, for a faster and further line of communication - we have our 24/7 support. You can find it in the bottom right of our website.
Kind regards,
Del Oro Casino
Thanks for your opinion on the casino.
If I could get to the user review, could you please tell me why you can't write it here? I don't register any problem, but feel free to tell me, because sometimes something can happen, so I'll let our team know and we'll look into it.
Regarding the limit you describe, did you ask the live chat why they have something different written in the Terms than what they apply to you?
You are 100% right. They should follow what's written whether it is a mistake or not.
Thank you for your answer, of course. Could you please take a screenshot for me when you want to submit the review? Please try using a different browser or clearing your cookies and we'll see if that helps or not at all. There shouldn't be any problem with the casino not showing up, but I want to be sure exactly what it's throwing up.
As for the limit problem, I agree that if the casino said they got it wrong or explained it wrong, it falls on them and not on the players. If they want to have a lower limit then it would be a good idea to change it in the terms.
I'd probably focus on the complaint and your withdrawals first. That will probably be the most important thing for the whole case.
As for the tournaments, it's quite strange that they can't give you a clear answer, so if you don't see the standings anywhere, then they should be able to. But we can't penalize the casino for such things and since the casino representative is also active here on the forum, maybe it would be a good idea to use the "reply" button to reply to some of their posts and maybe they will be able to clarify it for you here on the forum. If not, I hope it will at least go through the complaint process and things will eventually be resolved.
However, we will have to wait for some time for that.
Dear BP54,
Hope you are doing well and thank you for reaching out!
Yes you did great in the tournament and won 500 EUR so congratulations!!
With regards to your financial risk profile or if you have further questions please feel free to contact support@delorocasino.com. Please allow them 24-72 business hours to respond.
Kind regards,
Del Oro Casino
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