vor 1 Monat
Hello, has your KYC lasted that long ? I'd say that's too much. What's the problem with not being able to verify your documents ? Have you thought about lodging a complaint if you can't move on ?
vor 1 Monat
Sie haben mich nur eine Woche lang geprüft und gesagt, dass sie es auf 30 Arbeitstage verlängern können, was viel ist.
Automatische Übersetzung
vor 1 Monat
Yes, that would be for me too. We also give casinos 14 days for KYC because we believe that casinos should be able to sort out everything necessary and verify the player by then. So if it takes an unreasonable amount of time, you can contact us at any time.
In your case, it was only a week, which doesn't seem so bad to me.
Anyway, didn't you try to play after that experience ?
vor 1 Monat
Ich möchte dort nicht mehr spielen.
Automatische Übersetzung
vor 1 Monat
It is totally up to you, of course. If this experience has put you away, it is better to move on. Right?
vor 1 Monat
Bitte verringern Sie die Bewertung dieses Casinos, da es sehr schlecht ist.
Automatische Übersetzung
vor 1 Monat
It is really not possible to reduce the rating of the casino whenever someone asks for it. The whole process needs to be done before the rating can get lower or higher.🤷♀️
I believe that you are aware of this. Right?
If you'd like to read about it more, do so here, please. You can find there much information regarding the whole process.
vor 1 Monat
Ich möchte eine Beschwerde über dieses Casino schreiben.
Automatische Übersetzung
vor 1 Monat
What would that be about? What happened to you here? Last time we wrote to each other we talked about verification but I didn't catch any problem.
Could you please tell me ?
vor 1 Monat
nahm mein Geld
Automatische Übersetzung
vor 1 Monat
Okay, and on what basis did the casino take your money, did they tell you any reason ?
vor 1 Monat
Ich meine, sie ließen mich Geld aus meiner Brieftasche abheben
Automatische Übersetzung
1
vor 1 Monat
Am I assuming correctly no issues is now troubling you at Casinoin? 🙂
Can't say I fully understood the whole point, so if there is anything of concern, feel free to specify it, please.
vor 1 Monat
das Geld wurde mir ausgezahlt, aber ich habe trotzdem niemandem geraten, dort zu spielen
Automatische Übersetzung
vor 1 Monat
Well, thank you for sharing your opinion. Sometimes it would be nice to describe a bit more what happened to you, because it will help other players.
Anyway, why wouldn't you recommend playing at this casino ? If they paid you the money, I might be interested. 🙂
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