BDM Bet Casino - generelle Diskussion (Seite 12)

Good morning,

I would like to ask about other players' experiences with the so-called "Proof of Deposit" requirement at the BDMBet casino.

The casino repeatedly asks me for a document that should contain: my name, transaction amount, recipient name, transaction ID, time and date.

The problem is that I made the deposit through the cryptocurrency exchange OKX. I contacted OKX support directly and received an official confirmation that:

-no documents with my name for blockchain transactions can be issued,

-OKX never lists client names in PDFs or on confirmations,

-the only possible confirmation is transaction history or blockchain record (Etherscan).

Nevertheless, BDMBet rejected all my documents (PDF from OKX, screenshots from the wallet and Etherscan) on the grounds that my name and other details were missing.

I quote their response: "The proof of deposit does not have your name, transaction amount, receiver's name, transaction ID, time, or date."

As a result, I find myself in a vicious circle - the casino demands something that the exchange or blockchain will never provide.

➡️ Does anyone have any experience with how to resolve this situation? Has any casino accepted a different type of document from OKX or a similar cryptocurrency bank? Or do you think this is more of an unfair way to block withdrawals?

Thanks for any experience or advice!

Dobrý den,

chtěl bych se zeptat na zkušenosti ostatních hráčů s požadavkem na tzv. "Proof of Deposit" u kasina BDMBet.

Kasino po mně opakovaně vyžaduje dokument, který má obsahovat: moje jméno, částku transakce, jméno příjemce, ID transakce, čas a datum.

Problém je v tom, že jsem vklad provedl přes kryptoměnovou burzu OKX. Obrátil jsem se přímo na podporu OKX a obdržel oficiální potvrzení, že:

-žádné doklady s mým jménem k blockchainovým transakcím nejsou možné vydat,

-burza OKX nikdy neuvádí jména klientů v PDF nebo na potvrzeních,

-jediné možné potvrzení je transakční historie nebo blockchain záznam (Etherscan).

Přesto BDMBet všechny mé dokumenty (PDF od OKX, screenshoty z peněženky i Etherscanu) zamítl s odůvodněním, že chybí jméno a další údaje.

Ocituji jejich reakci: „The proof of deposit does not have your name, transaction amount, receiver’s name, transaction ID, time, or date."

Tím pádem se ocitám v bludném kruhu – kasino požaduje něco, co burza ani blockchain nikdy neposkytne.

➡️ Má někdo z vás zkušenost, jak tuto situaci vyřešit? Přijalo už některé kasino jiný typ dokladu od OKX nebo podobné kryptoměnové banky? Nebo jde podle vás spíše o neférový způsob, jak blokovat výběr?

Díky za každou zkušenost nebo radu!

Dear mprovod, lose all hope. Something worse has happened to me... they asked me for a notary document certifying the sale of half of the property inherited from my parents... even though I have it as proof of the funds (and I would like to understand what it is for).

Caro mprovod perdi ogni speranza a me e’accaduto di peggio……mi hanno chiesto un documento del notaio che attesti la vendita della metà dell’immobile ereditato dai miei…..nonostante io come prova dei fondi(e vorrei capire a cosa serve

I'm continuing the post that was strangely interrupted... IN SHORT THEY DON'T PAY, I WON MORE THAN 14,000 euros... THIS IS A REAL SCAM, FORGET ABOUT IT...

Continuo il post che si è stranamente interrotto…..INSOMMA NON PAGANO IO HO Vinto PIÙ DI 14000 euro ……SI TRATTA DI UNA AUTENTICA TRUFFA LASCIA PERDERE……

How can you see your ID card first approved and then rejected……what are we talking about???????

Come potrai vedere dapprima carta d’identità approvata e poi rifiutata……di cosa vogliamo parlare???????

Hello, after reading all this, I think I have some advice for you: file a complaint. 

If you tried to do everything necessary and the casino still isn't satisfied, and you don't know what to do next, and they didn't give you an alternative to provide what they need, I would probably proceed as follows. 

Our team would try to help you in your situation, and I believe that we would somehow be able to find common ground with the casino, although I don't want to promise anything in advance.

Are you in?

I know this isn't the most pleasant situation, but the casino also has to make sure as much as possible that you received the money through legitimate means. 

I understand that this is not what players would like, but I believe that since our team is also involved, we will be able to help you somehow. 

Just hang in there and always send Katarina what is necessary. The casino will be contacted soon.

Why isn't the 4,500 euro monthly pension slip I even sent sufficient proof of funds (I deposited about 300 euros)? And what about the fact that proof of identity, initially accepted, is then systematically rejected even though the documents sent are the same as when they were approved? Please, let's call what happened to me by its name, namely, SCAM. I REMEMBER HAVING WON MORE THAN 14,600 euros!!!!!!!!!! and not having been able to withdraw a cent!!!!!!!!

Perché come prova dei fondi(avrò depositato circa 300 euro)non è sufficiente il cedolino di una pensione mensile da 4500 euro che ho pure inviato???!!!?e cosa mi dici sul fatto che la prova d’identità prima accettata poi viene sistematicamente rifiutata pur essendo i documenti inviati gli stessi di quando sono stati approvati??????per favore chiamiamo con il suo nome quello che mi è accaduto e cioè TRUFFA RICORDO DI AVER VINTO PIÙ DI 14.600 euro!!!!!!!!!!e di non aver potuto prelevare un centesimo!!!!!!!!

Once again, I don't know why the casino decided to verify you again with the same documents. It's quite nonsensical, this usually happens when a player hasn't played for a long time and then comes to the casino, wins, and wants to withdraw. However, I don't have an answer as to why they did this.  

In any case, if they request documents from you, you need to send them, and as I mentioned, Katarina will hopefully be able to help you in your case.  

Dear Jaroslav, with this answer you are NOT HELPING ME! I AM ASKING FOR CONCRETE HELP. CONTACT THE CASINO AND GET THEM TO TELL YOU WHY THEY ARE NOT PAYING ME!

Caro Jaroslav con questa risposta NON MI STATE AIUTANDO!IO CHIEDO UN AIUTO CONCRETO INTERVENITE PRESSO IL CASINÒ E FATEVI DIRE PERCHÉ NON MI PAGANO!

And then what do you mean, you have to send them? They ask me absurd things and I have to submit? Let me understand...

E poi che significa devi inviarli?Loro mi chiedono cose assurde ed io devo sottostare?Fammi capire……

Well, I'm the admin on the forum, so Matej is currently helping you with the situation. He contacted the casino, so we're doing what we can.

As for the "absurd thing," what exactly do they want from you? 

Meanwhile, they're asking for documents that have already been sent, first approved and then rejected, and that already says a lot... and then a notarial deed for the sale of half of the property inherited from my parents years ago... as proof of the funds!!!!!!!

Do you realize what this has to do with anything??????? As proof of funds, send me my monthly pension slip for 4,500 euros. IT'S NOT ENOUGH FOR THEM, ARE YOU JOKING??????? Then they ask for a screenshot with a credit card in one hand and a number in the other, which they also sent... IN SHORT, ALL EXCUSES FOR NOT PAYING. IT'S A SHAME AND IT'S A SCAM.

Intanto chiedono documenti già inviati prima approvati e poi rifiutati e già questo la dice lunga…..e poi un atto notarile per la vendita di metà dell’immobile ereditato anni fa dai miei genitori……come prova dei fondi!!!!!!!

Ti rendi conto cosa c’entra???????come prova dei fondi il mio cedolino mensile di pensione da 4500 euro pure inviatelo NON GLI BASTA MA SCHERZIAMO???????poi chiedono screen shot con carta di credito in una mano ed un numero in un’altra anche questo inviato…….INSOMMA TUTTE SCUSE PER NON PAGARE E’ una VERGOGNA ED E’ una TRUFFA

I've seen such requests from casinos before, so for me it's nothing unusual. What interests me most is the notarized document proving that you inherited the property. I don't know why the casino is interested in that. Maybe if you made some larger deposits. 

I don't know, but as I said, Matej is trying to help you. 

Let's wait and see what happens.

Dear Jaroslav IT DOESN'T EXIST AT ALL I MUST HAVE DEPOSITED AROUND 300 euros!!!!!

WHAT I REALLY DON'T UNDERSTAND AND DO NOT ACCEPT IS THAT THEY MAKE YOU COMPLETE A QUESTIONNAIRE THAT I STUPIDLY COMPLETED IN WHICH I MUST HAVE WRITTEN THIS THING IN THE QUESTION ABOUT ASSETS BUT I REPEAT IT ABSOLUTELY CANNOT BE INVESTIGATED FIRST BECAUSE IT VIOLATES PEOPLE'S PRIVACY IN ANY CASE AND THEN BECAUSE AS PROOF OF THE FUNDS (WHICH I HAVE DEPOSITED A LOW AMOUNT) MY PENSION SLIP MUST BE MORE THAN SUFFICIENT (THEY SAY SO ON THEIR PAYSLIP!)

FINALLY LET ME UNDERSTAND WHY THEY ASK ME FOR MY IDENTITY DOCUMENT THAT I HAD ALREADY APPROVED IN THE PAST AND NOW ALWAYS BEEN REFUSED!!!!!!!! AS WELL AS IF YOU ENTER A BETTING ROOM IN ITALY, WHY DO THEY ASK YOU FOR PROOF OF FUNDS?????? BUT LET'S NOT JOKE, THIS IS A PURE SCAM!

FIRST THEY SAID ACCOUNT VERIFIED THEN WHEN I STARTED ASKING FOR WITHDRAWALS THEY MADE ALL EXCUSES!!!!!!!!! IN ORDER NOT TO PAY I REMIND YOU THAT I WON MORE THAN 14,000 euros!

Caro Jaroslav NON ESISTE PROPRIO AVRÒ DEPOSITATO INTORNO AI 300 euro!!!!!

QUELLO CHE PROPRIO NON CAPISCO E NON ACCETTO E’ CHE FANNO COMPILARE UM QUESTIONARIO CHE IO STUPIDAMENTE HO COMPILATO IN CUI AVRÒ SCRITTO NELLA DOMANDA SUI CESPITI QUESTA COSA MA RIPETO NON PUÒ ESSERE ASSOLUTAMENTE INDAGATA PRIMO PERCHÉ COMUNQUE VIOLA LA PRIVACY DELLE PERSONE E POI PERCHÉ COME PROVA DEI FONDI (CHE PERALTRO HO DEPOSITATO UNA CIFRA BASSA )DEVE ESSERE PIÙ CHE SUFFICIENTE IL MIO CEDOLINO DELLA PENSIONE(LO DICONO LORO BUSTA PAGA!)

INFINE FAMMI CAPIRE POI PERCHÉ MI RICHIEDONO IL DOCUMENTO DI IDENTITÀ GIÀ APREOVATO IN PASSATO ED ORA SEMPRE RIFIUTATO!!!!!!!COME PURE SE IN ITALIA ENTRI IN UNA SALA SCOMMESSE CHE FANNO TI CHIEDONO LA PROVA DEI FONDI??????MA NON SCHERZIAMO QUI SI TRATTA DI UNA TRUFFA BELLA E BUONA!

PRIMA DICONO ACCOUNT VERIFICATO POI QUANDO HO COMINCIATO A CHIEDERE PRELIEVI TUTTE SCUSE!!!!!!!!!PUR DI NON PAGARE TI RICORDO CHE HO VINTO PIU DI 14000 euro!

Here are some screenshots to help you understand…

Ecco alcuni screen shot da cui capire ……

Here are some more

Eccone altri

Hello, let me add a few things, if I may.

I understand your frustration and why this whole process feels unfair to you. From what you describe, it seems the casino has flagged your account for what’s called additional verification, usually connected to AML (Anti-Money Laundering) checks. These procedures can include requests for documents that don’t appear directly related to your deposits or gameplay, and sometimes even re-checking documents that were previously accepted.

In practice, casinos sometimes re-request documents simply to be sure the player still has access to them and that the documents are genuine. I understand why it looks strange that they are asking you to prove the origin of funds when you only deposited around €300, and I agree it gives the impression that the casino is digging into areas it might not really need to. After all, it’s hard to see how someone laundering money would do so with a few hundred euros. Am I right?

Still, the reality is that once a casino decides to conduct this kind of verification, the easiest way forward is, unfortunately, to cooperate and provide what they request.

I'd say the best way to move forward is to stick with the complaint. Matěj can dig into that with the casino directly, ask why they are insisting on such documents, and try to resolve it with them, which is something we simply cannot do here on the forum.

On the forum, we can only speculate because we don’t know the exact reasons behind their actions and that might be contradictory for you. I honestly hope this ends soon!

Dear Radka, what I don't understand and will never understand is why they are rejecting my identity card, which I sent in the past and which was already approved! There's even a photo of them that I sent you where they say it was approved and then not approved... ABSURD! I EVEN SENT THE DRIVING LICENSE AND THAT DIDN'T WORK OUT EVEN, NOT TO MENTION THE PHOTO I TOOK MYSELF AS THEY WANTED AND THAT DIDN'T WORK OUT EITHER. I EVEN SENT THE PRELIMINARY AGREEMENT OF SALE AND THEY WANT THE NOTARY DEED. DOES ALL THIS SEEM NORMAL TO YOU?????? NOT TO ME!!!!!!!!!!!

Cara Radka quello che non capisco e non capirò mai e’ perché rifiutano la mia carta di identità già inviata in passato e già approvata!c’è addirittura una loro foto che vi ho inviato in cui dicono approvata e poi non approvata……ASSURDO ANCHE LA PATENTE HO INVIATO E NEANCHE QUELLA È’ ANDATA BENE PER NON DIRE DELLA FOTO CHE MI SONO FATTO COME VOLEVANO LORO E NEANCHE QUESTA È ANDATA BENE HO PURE INVIATO IL PRELIMINARE DI VENDITA E VOGLIONO L’ATTO NOTARILE MA TI SEMBRA NORMALE TUTTO QUESTO??????A ME NO !!!!!!!!!!!

Then it's normal that I've written so many negative reviews on Trustpilot, but in my place, with 14,600 or more euros won without being able to withdraw even a single euro, what would you have done? Congratulations???? LET'S NOT JOKE, I HAVE PLAYED WITH MANY FOREIGN AND ITALIAN BETTING SITES AND I'VE NEVER HAD ANY SIMILAR PROBLEMS!!!!! PROOF OF IDENTITY AND OF THE CARDS USED TO MAKE DEPOSITS, THAT'S WHAT IS ASKED!!!!!!!

Poi è normale che ho fatto tante recensioni negative su trustpilot ma tu al posto mio con 14600 e più euro vinti senza riuscire a prelevare neanche un euro che gli avresti fatto?I complimenti ????NON SCHERZIAMO IO HO GIOCATO CON TANTI SITI DI SCOMMESSE STRANIERE ED ITALIANI E NON HO MAI AVUTO SIMILI PROBLEMI!!!!!LA PROVA DELL’IDENTITÀ E DELLE CARTE UTILIZZATE PER FARE I DEPOSITI ECCO QUELLO CHE SI CHIEDE!!!!!!!

And I sent EVERYTHING AND MORE, EVEN MY CV TO MAKE THEM UNDERSTAND THAT I AM A DECENT PERSON AND A RETIRED EXECUTIVE WHO EARNS 4,500 EUROS A MONTH! I EVEN SENT MY PAYSLIP AS PROOF OF MY FUNDS!!!!! THEY DON'T PAY ANYTHING AND THEY EVEN BLOCKED MY ACCOUNT, PREVENTING ME FROM PLAYING!!!!! WITHOUT EVEN KNOWING THAT IF I CONTINUED TO PLAY I COULD HAVE LOST EVERYTHING, LIKE HAPPENED OTHER TIMES!!!!!

HOW WOULD YOU DEFINE ALL THIS BEHAVIOR IF NOT A HUGE SCAM???????? WHY DO THEY REFUSE THE EMAILS I SEND? WHY DON'T THEY CALL ME ON THE PHONE TO CLARIFY? WHY DON'T THEY ANSWER MY LAWYER?

I'LL TELL YOU WHY: THEY DON'T INTEND TO PAY THE WINNINGS!!!!!!!!

Ed io ho inviato TUTTO ED ANCHE DI PIÙ ANCHE IL MIO CURRICULUM VITAE PER FAR CAPIRE LORO CHE SONO UNA PERSONA PERBENE ED UN DIRIGENTE IN PENSIONE CHE MENSILMENTE PRENDE 4500 EURO!ANCHE IL CEDOLINO HO INVIATO A DIMOSTRAZIONE DELLA PROVA DEI FONDI!!!!!NIENTE NON PAGANO E MI HANNO PURE BLOCCATO IL CONTO IMPEDENDOMI DI GIOCARE!!!!!SENZA NEANCHE SAPERE CHE CONTINUANDO A GIOCARE AVREI POTUTO PERDERE TUTTO COME ACCADUTO ALTRE VOLTE!!!!!

TU TUTTO QUESTO COMPORTAMENTO COME LO DEFINERESTI SE NON UNA COLOSSALE TRUFFA????????PERCHE RIFIUTANO LE E-MAIL INVIATE?PERCHE NON MI CHIAMANO AL TELEFONO PER CHIARIRE?PERCHE NON RISPONDONO AL MIO AVVOCATO?

TE LO DICO IO PERCHÉ:NON INTENDONO PAGARE LA VINCITA!!!!!!!!