BassBet Casino - generelle Diskussion (Seite 6)

Thank you. We'll wait for any information, and if you need the help of our complaint team, please let us know.

We are here for you.

I've been here for over 15 days and they haven't made any withdrawals.

Llevo más de 15 días y no me hacen los retiros.

In what state is it, though? Does the account need verification or not?

Also, please know that online casinos usually don't work during the weekends when it comes to withdrawals, and that is why we are unable to intervene before the 14-day time period passes. Which is 14 full days without weekends.

If you feel, though, that it is going nowhere and the casino doesn't communicate with you, feel free to submit your complaint at any time.

I've been here since June 22nd, and they haven't asked for any documentation. It's a disgrace that they're playing with your money. I imagine they do it to make you desperate and lose it.

Llevo desde el 22-6 y no me han pedido ninguna documentación, es una vergüenza que jueguen con tu dinero. Me imagino que lo hacen para que te desesperes y lo pierdas.

Hello, why should the casino ask for any documents from you? Usually they don't do it when a player just registers, but it's often when they make their first withdrawal. 

Waiting for some money here?

They've already made a few withdrawals from me, and if they had to ask me for something, they'd take more than 20 days. I ask every day, and all they tell me is that there's a delay in payments. Disgraceful.

Ya me han realizado algún retiro y si me tuviesen que pedir algo llevan más de 20 días. Cada día pregunto y lo único que me dicen es que hay un retraso en los pagos. Una vergüenza.

Oh, twenty days, you said? I wouldn't be very convinced about its qualities either. Did you perhaps win a significant amount? I'm not saying this could be justification; I'm just trying to figure out how the fresh casino ended in such a delay.

In any case, do you intend to complain on the Casino Guru website? I would, because it is free.

Go take a look, if you like—the guide is here.👈

Good morning .

and since July 3, 2025 I have been sending a withdrawal request to the BASSBET CASINO. Despite the 16 emails sent to bassbet.com to request payment and the countless times I have contacted customer support, to this day I have not received the payment.

the answers are artificial in nature and always the same (we will send a reminder to the financial department) while they respond to emails (your request no. ****** has been taken into consideration)

every time they tell me it takes 3-5 working days excluding Saturday and Sunday.

It's a shame that almost three weeks have passed and the answers are still the same.

buongiorno .

e dal 3 luglio 2025 che invio richiesta di prelievo al CASINO di BASSBET .nonostante le 16 meil inviate a bassbet.com per sollecitare il pagamento e l innumerovoli volte che ho contattato l assistenza ancora ad oggi nn ho ricevuto il pagamento

le risposte sono di natura artificiale e sempre uguali (faremo un sollecito al dipartimento finanziario ) mentre alle meil rispondono (la sua richiesta n° ****** e stata presa in considerazione)

ogni volta mi dicono sono necessari dai 3-5 giorni lavorativi esclusi sabato e domenica .

peccato che sono pssate quasi tre settimane e le risposte sono sempre le stesse

Oh my. This must really be frustrating for you, especially after that much work you have put into it, that you don't get any proper answer from the casino.

As I can see, it has been 10 working days you have been waiting, but it must seem like forever, for sure.

What about before, though? Have you ever withdrawn from there?

I HAVE NEVER MADE A WITHDRAWAL AND I BELIEVE THIS IS THE LAST TIME IF I CAN RECOVER WHAT I AM OWED

NN MAI EFFETTUATO UN PRELIEVO E CREDO CHE QUESTA SIA L ULTIMA VOLTA SE RIESCO A RECUPRERARE CIO CHE MI SPETTA

It's a shame what happened at that casino.

Es una vergüenza lo de ese casino

Every day that passes the value of cryptocurrencies changes so in addition to not being paid I also lose the valuation interests. Clearly everything in favor of BASSBET

given the trend they will pay me when the value of ETH has reached their best interest.

A good excuse to move the request to the top of the list and communicate the reminder to the finance department

this one really serves his interests well

ogni giorno che passa il valore delle crypto cambia cosi oltre a nn essere pagato perdo pure gli interessi di valutazione .chiaramente tutto a favore di BASSBET

visto l andamento mi pagheranno quando il valore di ETH avra raggiunto il loro migliore interesse .

buona la scusa di spostare la richiesta in cima alla lista e di comunicare il sollecito al dipartimento finanziario

questo i suoi interessi li fa veramnete bene

I understand your concerns here, but unfortunately, as we experience a high volume of complaints and there are many new ones coming in every day, we are unable to stick to only one complaint, you know.

That is why the timer is implemented at every single complaint, actually. 🤷‍♀️

Good morning, dear CasinoGuru team. My account has been verified since the beginning of the week. Unfortunately, I'm still waiting for withdrawals, even though they've obviously been pending for more than five working days, without success. I've asked the site's support several times when I can expect a payout, and I always get the same answer: There will be delays and I'll have to be patient. I've been waiting a long time now and hope to finally be able to cash out my winnings, as I desperately need them financially.

Warm greetings from Germany.

Hello!

I understand how stressful payout delays can be, especially in a difficult financial situation.

However, when players report delayed withdrawals, we generally allow the casino up to 14 days to resolve the issue on their own, many cases are sorted within this timeframe without external intervention.

Please be patient; hopefully, the money will arrive sooner.

If not, we will be here to investigate.

Hello, they owe me my winnings too, I'm just delaying the return.

Dobrý den tak me taky dluží mouji vyhru jen odaluji vraceni

They must be kidding me, everything is fine, I even asked in the chat, so why aren't they returning it?????

To si snad delají srandu já mám všechno v pořádku i na chatu jsem se ptala tak proč to nevrací?????

Hi, do you know the reason why the casino does this?

How long has this been going on, please?

Were you verified at the casino or not?

The reasons may vary, but we need to be sure and know what the casino will say about it.

So try to bring it closer to me and we'll see what can be done.

Ahoj, vieš aj dôvodo prečo to kasíno robí?

Ako dlho to už trvá prosím ťa?

Bola si v kasíne overená alebo nie?

Dôvody môžu byť rôzne ale je potrebné aby sme si boli istí a teda vedeli čo kasíno k tomu povie.

Skús mi to teda priblížiť a uvidíme čo sa bude dať robiť.

Hello Casino Guru Team, I've written to Bassbet support every day so far, and I keep getting the same responses, about a delay, or something else. I've been waiting since almost the 25th of last month, because I had to verify my account in a very, very long, complex process, and now it's been 14 days since I submitted my withdrawal request. I'm asking for help because I definitely can't withdraw 7,000 a month in this time, and I'm afraid I won't be able to realize my winnings. So far, I haven't received a single cent. Thank you very much, and I wish you a nice weekend.

Did you verify your account at the end, though?

This is really a long-going situation, as I can see, so perhaps our complaint team could try to intervene.

If you wish to submit a complaint, please do so here. Let us know about your decision, please.