Thank you for bringing this matter to light. if you don't mind, I'd like to mention that the complaint is still available for all who wish to see all the details, even though it is a bit old. I'm not saying that expressing it is no longer of value; I just want to point out that all complaints remain publicly available. Aside from personal details, of course.
Anyone interested may use this link 👈 to find out more about what happened.
I'm sorry it ended like this.
I see. No wonder this specific casino has earned a very low Safety Index. This means we are quite concerned about its qualities, and most likely players will encounter withdrawal issues.
Like you did. 🙁
At least other players would know what has happened to you. I know it's not quite a comfort for you, but still, sharing is important, right?
Avocasino blocks accounts without the ability to verify. They confiscate funds.
Hello, titburn15!
We are very sorry that you have experienced situation like this. Can you please provide ID of your account so we can double-check information for you? Thank you!
Kind regards,
AvoCasino support team.
USER4230E21D00
Thank you for the information! Please mention that your account was closed due to fraudelent activity. This information was also provided in complaint resolution center - you can see it there. Thank you!
You haven't provided any evidence that I used your platform dishonestly. The point is, my account balance reached the point where you decided it was okay to scam me.
I understand why you're acting so freely. Because I wrote to your licensor, and the letters went unanswered, which essentially leaves you unpunished, since the only feedback I can get from you is from a site that doesn't handle betting and doesn't take any responsibility for it—Casino Guru.
Hello!
Please mention that as per point 8.3 of Terms and Conditions - casino has a right to close account at its absolute discretion and without any obligation to state a reason or give prior notice. Though we do not provide you evidences of fraudelent activity they will be provided in case of complaints.
We wish you a wonderful day!
Where should I file a complaint? I already wrote to you that your regulator isn't responding, I filed a complaint there. I filed a complaint here. Let's look at your evidence then? Since November, no one has responded to me.
Hello there!
Please mention that we are not controlling regulator's working flow and can not influent on their answers to you. We once again apologies for the situation but we can't do anything else here taking in mind that you violated terms and conditions of our website. Evidences will be provided to responsible regulators in case we receive a complaint from their side.
We wish you a wonderful day ahead!
It's so clever that we won't see any evidence. Because the licensee is unlikely to respond. You'll be hiding behind a complaint you claim you never received, even though I've attached a screenshot showing several emails sent back in November. I'd like to see the evidence now, and I think the CasinoGuru managers wouldn't mind taking a look either. It's been several months since I filed a complaint with your licensee.
Given that the Avocasino licensee isn't responding, can I ask an Avocasino representative to show proof of my violations here?
According to point 8.3 of Terms and conditions: "Website reserves the right to close your Account and to refund to you the "Available to withdrawal" balance, subject to the deduction of relevant withdrawal charges, at our’s absolute discretion and without any obligation to state a reason or give prior notice.
Regarding the "Available to withdrawal" balance point 8.5 of Terms and conditions was applied: "Website reserves the right to refuse a withdrawal claim in case of fraud, in which case an Account will be suspended and the payment not processed".
Great, then. These rules simply indicate that you can do this to any user, even those who haven't violated your rules. Will we see evidence of violation here?
Given that the Avocasino licensee isn't responding, can I ask an Avocasino representative to show proof of my violations here?
Unfortunately, there is no way you can ask that from the casino representative in a mandatory way. We do that only within players' complaints, and it is up to every casino what they do with it, actually.
I filed a complaint with you last year at the same time I wrote to their licensor. So you think it's normal for things like this to work in one direction?
I'm simply certain I didn't violate their rules and that my funds were confiscated unlawfully. If I did, why doesn't the casino want to provide evidence? If so, it's even better for them to prove their case. I, for my part, am certain they don't have such evidence, so they're hiding behind excerpts from their rules.
Hello,
I apologise for being so straightforward, but casinos typically do not share such evidence with players because doing so would disclose how they investigate fraud. Such knowledge can be misused. So, not sharing is part of a security measure.
I understand this is the result of the 5-year-old incident, so given the circumstances. There is nothing more to add. Even the casino representative responded to you in this thread, and the result was the same: no evidence was provided to you, particularly on the forum. I understand how you feel; however, nothing can be done about it. AOFA licenses also typically do not investigate such incidents.
Honestly, it's better to let go. It has been quite some time.
Why didn't the licensee respond to my complaint? It's not about my feelings, but about the fact that I can prove my honesty, and they can't prove otherwise, but they have more rights, which is why this happens.
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