vor 1 Monat
Hello, is this post related to something concrete, perhaps? Limitless Casino, maybe? I believe a bit of context would be helpful.
AntwortenBewerten1
Diskussionsbeiträge zu diesem Artikel: Anleitungen zur Lösung von Beschwerden (Seite 8)
vor 1 Monat
Thank you for your response.
I understand that account blocks during verification can be common in general, however my concern is specific to this casino’s advertised model and the way the account was funded.
I registered and deposited via cryptocurrency, and Limitless Casino is widely promoted as a crypto-based casino with minimal or no verification requirements for crypto deposits, especially when no bonus is used. This understanding is not something I assumed on my own — it comes directly from casino review and affiliate platforms such as LCG (LiveCasinoGuru) and multiple other casino listing sites, which explicitly describe Limitless as operating under a crypto-first, low-KYC structure.
To be clear:
This was not a no-deposit bonus
This was my own crypto deposit
The account was initially unlocked, allowing gameplay
Only after attempting withdrawal was the wallet re-frozen and verification suddenly required
That sequence is what concerns me. If verification was mandatory, it should have been enforced before deposits or gameplay, not after funds were wagered and a withdrawal was requested.
I am not disputing that casinos can verify users — I am questioning why a casino advertised and reviewed as crypto / low-verification allows deposits and play, unlocks the wallet, then reverses course at withdrawal time.
At this point, I am seeking clarification on:
Why crypto deposits were accepted under a low-KYC model if verification was mandatory
Why the wallet was unlocked and then re-frozen
Why verification requirements appear to contradict how this casino is publicly promoted
I have acted in good faith based on publicly available information, and I am simply asking for consistency and transparency.
vor 1 Monat
I surely get your points here. The thing is that if the casino now requires a verification in order to get your winnings, it would be for the best to cooperate.
What do you think about that?
AntwortenBewerten1
vor 1 Monat
Hello,
I would like to add more details to my complaint regarding my 1xBet account (ID: 1170471931).
I have already provided ALL requested documents and fully cooperated with your verification process. Despite this, my account remains blocked without any valid explanation.
I deposited funds via Paynet, and I am not familiar with MobCash. I live far from MobCash terminals, and it is extremely inconvenient for me to use them. This is not my responsibility — it is the operator’s obligation to provide accessible payment methods.
I have clearly stated that I am ready to complete alternative verification and cooperate in any way required. However, your support team continues to ignore my requests and does not provide any solution.
The total amount of my blocked funds is 18,500,000 NOK. This is a significant amount, and I demand immediate resolution of this issue.
If my account is not restored and my funds are not released, I will escalate this case further by contacting official regulators and additional complaint platforms.
I expect a prompt response and a fair resolution.
Sincerely,
Umida Sharipova
vor 1 Monat
Hello,
I am following up again regarding my complaint about my 1xBet account (ID: 1170471931).
I have already submitted all required documents and fully cooperated with the verification process, but my account is still blocked without any clear explanation.
I deposited money via Paynet, and I do not use MobCash. I live far from MobCash terminals, and it is very difficult for me to access them. This should not be my responsibility.
I am ready to complete any alternative verification process, but I am not receiving any real assistance from the support team.
The total amount blocked on my account is 18,500,000 NOK.
My 1xBet account email: matyaqubovtohir57@gmail.com
Please review my case again and provide a solution as soon as possible. I am waiting for a fair resolution.
Sincerely,
Umida Sharipova
vor 1 Monat
Hello,
Thank you for your response. I fully understand that verification may be required, and I am willing to cooperate.
However, I would like to clarify that I have already provided all requested documents and completed the verification process from my side. Despite this, my account remains blocked without any clear explanation or progress.
I am not refusing verification — on the contrary, I am ready to complete any additional or alternative verification if needed. But currently, I am not receiving any clear instructions or assistance from the 1xBet support team.
I kindly ask you to help facilitate communication with the casino and ensure that they either:
Clearly explain what is missing, or
Complete the verification and restore access to my account
At this point, I am simply asking for transparency and a fair resolution.
Thank you for your assistance.
Sincerely,
Umida Sharipova
vor 1 Monat
Hello,
Thank you for your message. I would like to clarify that my complaint is NOT related to Limitless Casino.
My complaint is specifically about my account in 1xBet (ID: 1170471931).
All the information I provided refers only to 1xBet, including my deposit via Paynet, verification process, and the blocked account with funds amounting to 18,500,000 NOK.
I kindly ask you to focus on my case regarding 1xBet only.
Thank you for your understanding.
Sincerely,
Umida Sharipova
vor 1 Monat
Hello, I checked that and your complaint is waiting to be reviewed. Kindly save those updates for later.
You know there is not much we can do for you here on the forum. This forum is a place for talking in the first place. On the other hand, Complaint serves as a platform for investigating the issue.
Let me know if you could use more details, please. And don't worry, when it comes to the complaint, you will be directly notified about any progress.
AntwortenBewerten1
vor 1 Monat
Hello Guru Team,
My name is Sharipova Umida. I am submitting a complaint regarding my blocked 1xBet account (ID: 1170471931). I have attached all necessary documents: deposit confirmation, passport/selfie, and support chat correspondence.
Please review my case as soon as possible and assist in unblocking my account and returning my deposited funds (18,500,000 UZS). I am ready to provide any additional information immediately if required.
Thank you for your prompt attention.
Best regards,
Sharipova Umida
Email: matyaqubovtohir57@gmail.com
vor 4 Wochen
Well, I just deleted two other similar posts. Since it appears that you do not respond here on the forum, I honestly do not know how to respond to this repetitive information.
Let me know once you are ready to talk or cooperate, please.
vor 2 Wochen
Guten Abend.
Vielen Dank für Ihre Zeit.
Das Problem besteht meiner Meinung nach in einer Verzögerung des Auszahlungsprozesses.
Konkret geht es um das Casino, über das ich eine Beschwerde einreichen werde. Ich konnte zwar eine Auszahlung vornehmen, aber nur in geringem Umfang.
In der Vergangenheit hatte ich, wie auch jetzt, eine Auszahlungsanforderung über 499 € gestellt, und zwar genau deshalb, weil dies das Limit war und es schon so lange her war, dass ich die Auszahlung stornieren musste.
Diesmal werde ich es natürlich nicht tun, ich werde die Screenshots unten auflisten, denn wenn man einem Casino ständig Geldbeträge anvertraut, kann man es nicht einmal tun und sein Geld nicht erhalten, und natürlich tue ich es, um mein Geld zu erhalten.
Automatische Übersetzung
vor 1 Woche
Hi, could you please tell me which casino we're talking about? Also, how long have you been waiting for your money?
As for canceling a withdrawal, I recommend never doing that because, just as you said, you'll just end up waiting longer for no reason.
I'll wait for your reply.
vor 1 Woche
Guten Abend, das Casino, von dem ich spreche, ist Millioner.
Ich kenne das, und ein anderes Mal hatte ich das Glück, 500 € zu gewinnen. Ich stellte einen Auszahlungsantrag, wartete aber zu lange und musste ihn deshalb stornieren. 
Natürlich glaube ich, dass das Absicht ist, aber wenn man sagt, höchstens 3 Tage, und es dann nicht tut, macht man sich im Grunde über mich lustig, denn obwohl es Glücksspiel ist, verliere ich immer, wenn mein Geld so endet.
Ich schicke dir den heutigen Gesprächsverlauf, damit ich einen Beweis habe. 
Automatische Übersetzung
vor 1 Woche
what's said in their T&C regarding withdrawals?
vor 1 Woche
Bis zu 3 Werktage, die gestern endeten, und Abhebung bis zu 500 €
Automatische Übersetzung
vor 1 Woche
Hier ist die gestrige Diskussion.
Automatische Übersetzung
vor 1 Woche
Guten Abend, das Casino, von dem ich spreche, ist Millioner.
Ich kenne das, und ein anderes Mal hatte ich das Glück, 500 € zu gewinnen. Ich stellte einen Auszahlungsantrag, wartete aber zu lange und musste ihn deshalb stornieren.
Natürlich glaube ich, dass das Absicht ist, aber wenn man sagt, höchstens 3 Tage, und es dann nicht tut, macht man sich im Grunde über mich lustig, denn obwohl es Glücksspiel ist, verliere ich immer, wenn mein Geld so endet.
Ich schicke dir den heutigen Gesprächsverlauf, damit ich einen Beweis habe.
Automatische Übersetzung
vor 1 Woche
Thanks for the reply. I’d like to point out that we give casinos 14 days to pay out a player’s winnings. I understand that if they tell you it will take 3 days, everyone would expect it to take that long. If there’s a delay, unfortunately there’s not much we can do about it. But I believe that if nothing is resolved within the timeframe I mentioned, we’ll try to help you with that.
Do you think that would be okay for you for now, and can you hold out?
vor 1 Woche
Zunächst einmal vielen Dank für die Antwort.
Natürlich
Ich schicke Ihnen einfach die Antwort von gestern, damit Sie sich ein umfassenderes Bild machen können.
Vielen Dank für Ihre Zeit.
Automatische Übersetzung
vor 1 Woche
What they write to you is basically pretty general. But I still haven't received an answer to the question of how long this whole situation has been going on.
Can you please tell me? 🙂
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