10bet Casino - Der Spieler kann seine Gewinne nicht abheben.

Good morning, they won't let me make the withdrawal, but support is telling me everything is okay, thieves

Buenos dias, no me permiten realizar el retiro, y sin embargo el soporto me dice que esta todo okey,ladrones

Dear 12abrilnayeli22,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise what the current status of your withdrawal request is? Do you see it as pending or has it been processed by the casino?

Have you made any successful withdrawals from this casino before?

Could you kindly specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have made several withdrawals successfully, I passed the verification process, but I want to make a withdrawal and the message that appears is the following #The current configuration of your account does not allow you to complete this action. Please contact our customer service for help# for me they already stole my funds, there is nothing more they tell me to wait they are analyzing it several days it has passed, I don't think they are that inefficient

he realizado varios retiros con exito, pase el proceso de verificacion, pero quiero realizar un retiro y el mensaje que sale es el siguiente #La configuración actual de su cuenta no le permite completar esta acción. Por favor, póngase en contacto con nuestro servicio de atención al cliente para obtener ayuda# para mi que ya me robaron mis fondos, no hay mas me dicen que espere que lo estan analizando varios dias han pasado, no creo que sean tan ineficientes

Is there any possibility that you activated a bonus and have not completed wagering yet?

When was the last time you communicated with customer support and what was it about?

Dear 12abrilnayeli22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.