After completing full KYC, including ID, selfie, and bank statement, I requested a withdrawal of €475 on Wednesday, 30 July 2025. The casino confirmed my documents were verified, and there were no outstanding issues.
However, after several days of no movement and vague updates blaming "increased workflow," I received an email stating my withdrawal was cancelled and the €475 removed from my balance due to an alleged breach of their Terms & Conditions. The reasons listed were extremely broad — covering VPN use, forged documents, bonus abuse, or other violations — but no evidence or specific accusation was provided.
I deny all of the accusations:
• I did not use a VPN
• I did not submit forged documents (they were approved)
• I followed all bonus rules including max bet limits and withdrawal caps
The casino has since refunded only €25 back to my account — a completely arbitrary amount that further suggests this is a bad-faith confiscation.
To make matters worse, live chat support has refused to discuss the issue, saying it’s "not their department."
This feels like a stall tactic followed by a blanket excuse to avoid paying legitimate winnings. I’ve also previously withdrawn without issue from their sister site (BetsBunny.io) using the same documentation.
I broke no rules, didn’t wager above the max amount, and wagered fairly using cash back of £400 with max cash out of x5 £400.
They just didn’t want to pay out
However, after several days of no movement and vague updates blaming "increased workflow," I received an email stating my withdrawal was cancelled and the €475 removed from my balance due to an alleged breach of their Terms & Conditions. The reasons listed were extremely broad — covering VPN use, forged documents, bonus abuse, or other violations — but no evidence or specific accusation was provided.
I deny all of the accusations:
• I did not use a VPN
• I did not submit forged documents (they were approved)
• I followed all bonus rules including max bet limits and withdrawal caps
The casino has since refunded only €25 back to my account — a completely arbitrary amount that further suggests this is a bad-faith confiscation.
To make matters worse, live chat support has refused to discuss the issue, saying it’s "not their department."
This feels like a stall tactic followed by a blanket excuse to avoid paying legitimate winnings. I’ve also previously withdrawn without issue from their sister site (BetsBunny.io) using the same documentation.
I broke no rules, didn’t wager above the max amount, and wagered fairly using cash back of £400 with max cash out of x5 £400.
They just didn’t want to pay out
- When it comes to it, they didn’t want to pay out
- Insanely high cash back each day (because they know you’re not getting any winnings)
