Hi Jaro. Yes this is my first time but for sure the last one. i chose bank transfer. I am really dissapointed with the method which uses somę casinos. You chose the place taking info account aminy others the time of withdrawal. Here is max 3 business days and your first experience is that it is delayed and support is not supportive at all.
I understand and sympathize with you that this is not what a player wants to experience on his first withdrawal. However, we will have to be patient, and if nothing happens by next week, we will be here to assist you.
Did the casino ask you for any documents?
No nothing, even they Didn’t need to Verify my account. I asked it about that several times because I was afraid that my withdrawal will be candelled in 3 business day. It seems that it wasn’t the worst thing😉
What is funny Casino informed me that they can use there own payment schedule and now they are using it. I am afraid I won’t see my money. IF you have a choice, omit this place - only it give you frustration and disappointement
Okay, so what is their schedule, how long did they tell you to wait? I said that we give casinos 14 days, and if that doesn't change, definitely write to me again and file a complaint.
If they didn't need the documents, that's fine, you'll just have to wait. My main recommendation is not to gamble with money.
thank you Jaro. No they don’ need documents, everything is ok. They are not able ti give the timeline😕 basucally nightmare
Look at that, withdrawals are blocked by operator…
We will wait, and if the casino does not send you the money and the withdrawal is not completed, then, as I mentioned, submit a complaint. That will probably be the most sensible thing you can do.
Ok, 2 weekend is on Tuesday. Than should I submit the claim? To be frank waiting for 2 weeks is pointless. Nothing changes because it is simple scam. My withdrawal now is blocked and i do not have any information why. What is the worst playing in Casino should be pleasing. You should be relaxed. For me this time is really frustrating because I cannot reach any support nowwhere to get my money which I had won in an legał way. Really, I will never play nowhere to avois situations.
You can file a complaint now, but according to our procedures, we wait two weeks and then investigate the situation further. So it's up to you how you want to proceed; you can do it now if you want. I understand that this doesn't help you feel any better while the situation is ongoing, but sometimes you have to learn to deal with difficult situations, and if you can manage it, I believe it will have a happy ending.
I put the claim for slotsgem few months Ago, without happy ending. Now I discovered that viperwin is the mirror Casino of that. It won’t be the happy ending at all.
Hello, I understand that in light of what you wrote, things look pretty grim. We can still be positive unless the casino shows us otherwise, I reckon.
In any case, would you mind mentioning this similarity to your complaint mediator? If that plays a role, I imagine they would like to know too.
Sure, to be frank nothing changes. As you see the Company can use there own schedule and kobiet knows how long does it takie. I am really damaged With fighting with them on my own.
You are not alone anymore; the mediator will not stop until the end, even if complaints take time.
I understand that it must be very demanding, but you do not need to think about the matter every day, I believe. If I may have a word of advice, step back for some time. You'll be notified when your attention is needed again. I checked the timer; in more than 24 hours, the complaint will proceed further. Try to rest your mind a bit. 🙏
I try but this is the second time when I was treated in zuch a way by the Casino. I play only for fun and I put there my additional money but it does not mean that I can be treated like that. Today I reminded myself there and I Heard that i had to wait again a little bit. It is frustrating when the place which you checked before deposit sth ,seems to be legał and transparent and at the end of the day it is not at all.
I think we both understand your situation and your feelings. But as Radka said, it would be best to take a break from it. I realize it's difficult, but I believe it will be fine.
Hello, I made the complaint, now I have the info that I need to wait additional one week for the answer of Casino Guru Where I confirmed that sińce 18.02 nothing happened with my withdrawal. What is the next step? After one week additional week for the Casino to reply? It give more than one month without my withdrawal of nothing happens…
Well, each party always has a week to respond to the complaint, so if the resolver asks you something, answer everything and send what is necessary. Then you have to wait. When we contact the casino, you will see it in your thread.
I understand but I put the claim that my payment hasn’t been proceder. IF the case would be resolved I will use the buttom resolved. After the week of waiting, the mediator answered if something changed and there is another week of waiting to accept only my answer that nothing changed. So I do not understand this step at all.
Let me try to ask my colleague to have a look at your complaint, and hopefully it will be dealt with sooner.
Unfortunately, these are our procedures, and the timers keep us on track with the hundreds of complaints we have to deal with every day.
But I will try my best.
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