vor 5 Monaten
Thank you radka for your help
Suprabets Casino - generelle Diskussion (Seite 10)
vor 5 Monaten
Es sind mehrere mit der gleichen Vorgehensweise betroffen und es hat trotzdem eine durchschnittliche Bewertung. Ich sollte ihm das Minimum geben, da es unser Geld ohne jede Erklärung einbehalten hat und nie auf E-Mails antwortet, im Vertrauen auf den Ruf, den man hat, wenn man in diesem Casino spielt ... dass es nicht hilft, dass er weiterhin mehr Leute betrügt.
Automatische Übersetzung
vor 5 Monaten
We have certain procedure when we review all online casinos and increase or decrease the rating and you can read more about it in this article 👈.
We aim to help all the players better understand if a casino is safe or not, and we hope for all of our users to get more careful when it comes to choosing one to play at.
vor 5 Monaten
This casino is not cooperative and does not talk, I don't know what to do Romi. Above all there is a large sum in my account
vor 5 Monaten
As I can see in your complaint, Peter is in contact with the casino, so please be patient, and hopefully soon you will be able to see the movement.
vor 5 Monaten
What do you think ROMI about situations
vor 5 Monaten
Hmm I see this as quite a complicated situation because if it's mainly about the sports betting and the bonus that you used in this context probably our team won't be able to help. But I see that you also shared some things about roulette so we will see what our team will say and whether they will deal with the case further. For now, let's be patient because I don't want to misslead you.
vor 5 Monaten
Do you think its normal what is happening jaro ?
I played casino, but casino guru did not continue to solve the problem
vor 4 Monaten
Hello,
this is a rather common misunderstanding. Allow me a question, please:
Upon browsing our websites, do you think we review sports books here?
We don't, everything you read here always only contains the word "casino". Thus, if you follow our website to spot fair bookies, you may be mistaken quite easily.
Hence, this is the reason why we usually do not delve into sports betting-related conversations and especially address such complaints. If I'm not mistaken, it is therefore mentioned in the complaint application form.
Well, I'm sorry.
vor 4 Monaten
I understand what you are saying. But I am telling you that my player account was played on casino and sport.
So normally casino guru can take care of the case
vor 4 Monaten
As I can see in your complaint, Peter explained everything to you, he wrote: "Unfortunately, your screenshots aren't satisfactory evidence against the information provided by the casino. As mentioned before the casino representative has provided me with evidence of your gaming activities where it is visible that you have not played the casino bonus you mentioned earlier in the complaint and most of your activity was in the sports betting section. As the issue resulting in your blocking was due sports betting-related issue, unfortunately, we won't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint."
That is the reason the complaint couldn't be solved by our team here.
Have you tried to contact any of the websites he suggested?
vor 4 Monaten
i mentionned i played the bonus it was sport bonus anyway maybe i didnt make attention.
I tried to contact the sites you gave me one answer We are sorry to hear about your issue with the betting site you mentioned. You couldn't find it on our list because it is not one of our tested and recommended brands. Therefore, it would be impossible for us to offer our mediation with them.
Suprabets is leading the dispute on the fact that it is sports betting so you will answer that it is not our responsibility the case will be rejected as 100 times before for other players, and the suprabet rating is not affected.
We must stop, and give them a rating not of 6.1 but 1 out of 10.
You must change that even for others players they must know how these casino works...
vor 4 Monaten
It has been more than one month and 7000 euros are blocked in my account im still not finding a solution with them...
vor 4 Monaten
i mentionned i played the bonus it was sport bonus anyway maybe i didnt make attention.
I tried to contact the sites you gave me one answer We are sorry to hear about your issue with the betting site you mentioned. You couldn't find it on our list because it is not one of our tested and recommended brands. Therefore, it would be impossible for us to offer our mediation with them.
Suprabets is leading the dispute on the fact that it is sports betting so you will answer that it is not our responsibility the case will be rejected as 100 times before for other players, and the suprabet rating is not affected.
We must stop, and give them a rating not of 6.1 but 1 out of 10.
You must change that even for others players they must know how these casino works...
vor 4 Monaten
Then I am really sorry that neither of them could help you.
Unfortunately, there is no possibility of changing the safety index of the casino this way because we don't handle complaints or anything related to sports betting.
vor 4 Monaten
Die Betrügereien in diesem Casino gehen weiter, ich sollte ihm eine negative Bewertung geben und nicht die großzügige Bewertung, die sie ihm geben, um weiterhin Verbrechen zu begehen, ich habe 4 Monate lang mein Geld nicht zurückbekommen
Automatische Übersetzung
vor 4 Monaten
As we already explained many times before, we don't deal with complaints related to sports betting, and therefore it cannot impact the score, as you call it, in any way.
Were any of the sites I have suggested able to look into this issue of yours?
vor 4 Monaten
Die von Ihnen empfohlenen Websites haben die Beschwerde lediglich erhalten, aber es kam nicht zu weiteren Schritten ...
Automatische Übersetzung
vor 4 Monaten
If we could theoretically just for fun say that you also deal with sports betting, could you explain what theoretical situation justifies closing someone's account and confiscating all of his funds?
All of the normal and regular sites simply limit the customer if they don't like his betting patterns, always in the case of the accounts that are making money instead of losing.
This is the only case I have ever met to openly admit that they are going to take your money and close your account if they don't like your betting patterns.
Ofcourse they can not prove anything, all of the evidence is circumstantial, but since they are in Curaçao, they don't care.
The other thing is, the Casino knows you are not going to deal with sports betting and they can simply push every open case here to the sports section - even if one made only one bet, and the case is closed - the rating is intact.
vor 4 Monaten
Same its for 2 months
vor 4 Monaten
Bro, they are not in curacao. CEG for example are very fair.
The license is ANJOUAN GAMING LICENSING they even dont reply to mails, the licensor its a shame that even are together with suprabets.
The other thing is, the Casino knows you are not going to deal with sports betting and they can simply push every open case here to the sports section - even if one made only one bet, and the case is closed - the rating is intact. YOU RE RIGHT and casino guru must signal that many players face account problem. so people wont use suprabets.
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