vor 4 Monaten
I have more than 6000 euros there how can i process tiwh that
Suprabets Casino - generelle Diskussion (Seite 9)
vor 4 Monaten
They said i didnt respect term condition number 11.5 which is false, they take 6000 euros, i played a bonus for the first time
i answered to thomas, i didnt know these casino is a thief.
Maybe ill contact the ANJOUAN GAMING authorithies, if they dont explain me.
vor 4 Monaten
Right, and then what does point 11.5 say about which you were accused of breaking the rules ? If you don't think you broke anything then it was a good step to lodge a complaint and we'll see if we can resolve it somehow.
Also, thank you for replying to Tomas and let's see where you go from here.
If you have anything new, don't hesitate to let us know.
vor 4 Monaten
Just wanted to congratulate Casino Guru on bringing down the overall rating of Suprabets, it is 6.1 and below the average now.
As a reminder, just a few months ago it was at 8.3.
Ofcourse they are completely fraudulent site and deserve the rating 0.0, but we are moving in the right direction. 😀
vor 4 Monaten
On the basis of something the rating must go down. Several factors influence it and when you add players whose complaints are unresolved, then things start to move more. But if that's not the case, we can't just lower the safety index.
However, I can see that if it goes on like this, it probably won't be good for the casino. 🤔
vor 4 Monaten
11.5 rules, they just said i broke rule 11.5 without explaining exactly where is the problem ?
vor 4 Monaten
Oh yeah, so it could basically be several things. Maybe I'll ask you about a common thing, which is multiple accounts. It's also mentioned there. Wouldn't that be a problem, for example ? Of course, this is just a shot in the dark, but I'm just asking because it's something that is often dealt with.
vor 4 Monaten
No sir i dont have multiple account just one
vor 4 Monaten
Willkommen bei GuruSlots ... (Sarkasmus). Sehen Sie sich meinen speziellen Fall an ... Ich habe monatelang mit Curaçao Gaming über dieses betrügerische Pseudocasino gesprochen. Ich für meinen Teil werde nichts zurückbekommen, aber ich würde es begrüßen, wenn das anderen nicht passiert.
PS: Danke, Guru ... dafür, dass du nach Monaten den Ruf von ALTA in Sachen Sicherheit, den dieser Betrug hatte, noch weiter geschädigt hast.
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Automatische Übersetzung
vor 4 Monaten
What are you accused of? I saw your case i didnt understand
vor 4 Monaten
Sie werfen mir dasselbe vor wie allen Spielern dieses Betrugscasinos: Regel 11.5 anwenden … und bla … bla …
Bearbeitet durch den Verfasser vor 4 Monaten
Automatische Übersetzung
vor 4 Monaten
No sir its evidence when you win too much, they will create some excuses to dont give you your money.. casinos
vor 4 Monaten
Okay then, let's see what the team comes up with and hopefully we'll get some kind of response from the casino or whatever happened.
I'll keep my fingers crossed that everything turns out well. 🤞
vor 4 Monaten
They will always find some reason to dont communicate
vor 4 Monaten
Maybe yes and maybe no, we can't force the casino to respond and communicate with us, so if they don't want to resolve it, they won't do it. But then we know which casino we are dealing with and so do the players.
Of course, I won't get ahead of myself, because it doesn't have to be that way.
vor 4 Monaten
Of course Jaro i understand your position but i count on you to help me because i have more than 7000 euros in these account which blocked with no reason.
And i read all the complaints and forum here the same players have the same problem blocked for no reason they say breaking rule 11.5 .. fake
vor 4 Monaten
Martina how did you solve the situation with them please?
vor 4 Monaten
Tio alexis, They are not licensed by Curacao Gaming, why you talked to curacao gaming ?
vor 4 Monaten
Take a lawyer no ?
vor 4 Monaten
Of course Jaro i understand your position but i count on you to help me because i have more than 7000 euros in these account which blocked with no reason.
And i read all the complaints and forum here the same players have the same problem blocked for no reason they say breaking rule 11.5 .. fake
vor 4 Monaten
Hello there!
As Jaro clarified, players' disputes are never granted an outcome, despite the fact that members of our committed Resolution Center always try their hardest—sometimes even beyond their reach—to find a solution.
Unfortunately, players' direct influence over the Safety Index is primarily derived from validated complaints. Meaning: The Safety Index will only be reduced in proportion to the seriousness of the problem if a player files a complaint and goes through the entire process of proving that the casino behaved unfairly. Since all other complaints seem to have been resolved, the players' arguments were not supported by the evidence. Speaking of the forum, it is just a place for discussion, so it makes sense that the carefully determined Safety Index cannot be changed in any way just because some players are generally dissatisfied. So long for "fake", in my opinion.
However, I agree that using a rule as diverse as 11.5 as the sole explanation is insufficient. I would anticipate a little more, ideally with evidence of the specifics of your breach.
I am writing all of this to let you know how it operates and to show my gratitude for coming to file the complaint. You can be sure it will be handled with care.
vor 4 Monaten
Es sind mehrere mit der gleichen Vorgehensweise betroffen und es hat trotzdem eine durchschnittliche Bewertung. Ich sollte ihm das Minimum geben, da es unser Geld ohne jede Erklärung einbehalten hat und nie auf E-Mails antwortet, im Vertrauen auf den Ruf, den man hat, wenn man in diesem Casino spielt ... dass es nicht hilft, dass er weiterhin mehr Leute betrügt.
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