vor 10 Monaten
Guten Abend.
Aufgrund eines technischen Problems mit dem Casino beantrage ich seit zwei Tagen eine Rückerstattung von meinem Konto und habe keine Antwort erhalten. Ich will mein Geld zurück!
Automatische Übersetzung
SpinBetter Casino - generelle Diskussion (Seite 4)
vor 10 Monaten
Honestly, if it's really a technical issue, then resolving it may take a lot of time (a few weeks) so be prepared for it. Especially if the casino needs to contact the game provider or payments provider and get a statement from them.
vor 9 Monaten
Ein guter Bonus zum Geburtstag, es gibt ständige Aktionen, Aktionen in tg und mehr. Ich erhalte innerhalb von etwa 5 Minuten eine Auszahlung auf Piatrix.
Automatische Übersetzung
1
vor 9 Monaten
That's great! I mean, the withdrawal speed is quite exceptional. How long did it take to verify your account?
I guess it was also pretty quick, wasn't it? 🙂
vor 9 Monaten
Hallo, liebe Spieler!
🎉 Der Weihnachtszauber beginnt! Nehmen Sie an unserem Neujahrs-Gewinnspiel teil und gewinnen Sie spannende Preise. 🎁 Folgen Sie einfach dem Link spin-b.com/VzkLWB?sub=/promotions/bgfs , um alle Details zu erfahren und teilzunehmen!
Verpassen Sie in dieser Weihnachtszeit nicht Ihre Chance auf Glück. Wir wünschen Ihnen viel Glück und Spaß mit SpinBetter!
Beste Wünsche,
SpinBetter-Team
Automatische Übersetzung
vor 8 Monaten
Ich habe 2 Aktionscodes ausprobiert und die Meldung erhalten, dass sie erfolgreich aktiviert wurden, aber in meinem Geschenk-/Bonusbereich ist nichts zu finden. Wenn ich den Code erneut versuche, wird angezeigt, dass er bereits aktiviert ist
Automatische Übersetzung
vor 8 Monaten
I think the best thing to do in this case would be to contact support so they can help you with your situation. They should know best what to do.
Are you going to try it ? 🙂
vor 8 Monaten
hallo, habe die 200 spins gespielt. jetzt muss ich 15.000 euro umsetzten um den bonus zu bekommen. bitte wer läßt sich so einen blödsinn einfallen? keine ahnung warum ihr (casino guru) diesen bonus so anpreist? dieser bonus hat überhaupt keinen sinn.
vor 8 Monaten
Dear franztheuerw,
Thank you for your inquiry. Information about the bonus wagering conditions is always provided in the email or the source from which the bonus was obtained. Additionally, the casino rules specify details about the wagering process, clarifying that in this casino, the bonus wagering is done using your own funds. Please pay attention to the rules and wagering conditions when activating a bonus.
Best regards,
SpinBetter Casino Support Team
vor 8 Monaten
würde gerne ihre meinung zu dem bonus hören bzw. lesen.
beste grüße
vor 8 Monaten
Certainly - please provide your account number so that I can check which bonus you are referring to. Also, kindly send the source from where you received this bonus.
vor 8 Monaten
Good afternoon, I asked via email what options were available for account blocking/limits, as I didn't find any responsible gambling tools on the website, after a few hours they blocked my account and sent an email saying it was blocked, and I I had €485 in my account. count, is it normal?
Bearbeitet durch den Verfasser vor 8 Monaten
vor 8 Monaten
Dear jpdylan,
We have received your complaint and would like to address it promptly to ensure the best resolution for you.
To assist us in investigating the matter thoroughly, could you please provide your account number or email address associated with your account? This will help us access the relevant details and address your concerns more effectively.
Your cooperation is highly appreciated, and we are committed to resolving any issues you may have. Feel free to reply to this message with the requested information.
Thank you for your understanding.
Best regards,
vor 8 Monaten
Dear spinbetter, thank you for your quick response and attention given to the matter. my ID is 769185381, if you need any additional information, don't hesitate, thanks again for your collaboration.
Best regards
João Pereira
vor 8 Monaten
Dear jpdylan,
To withdraw your money please adress the security team via security@spinbetter.com
Please provide the documents needed for verification and then you will be ready to withdraw
Thank you for your understanding.
Best regards,
Gelöscht
Post von jpdylan wurde gelöscht
vor 8 Monaten
Hi Dear Spinbetter,
Does anyone know why they blocked my account?
Best regards
João P
vor 8 Monaten
Hi, I read the conversation and saw that you were looking for some responsible gambling tools but couldn't find any. The casino blocked your account. However, did they provide you with any alternatives that you can use if your account is unblocked ?
I saw that you will have to verify to withdraw your money, so if you manage to do it successfully and get your money, then definitely give an update.
Anyway, do I understand correctly that you didn't want to close your account but just limit your playing ?
vor 8 Monaten
Dear Jaro,
I already sent the email to withdraw the funds as requested by the casino in a message above, but the response I got was that I would have to send the email to Block@spinbetter.com, and since then they have never responded at all. Thank you in advance for your collaboration.
vor 7 Monaten
How long has this whole situation of yours been going on that the casino hasn't replied to your email regarding your withdrawal ?
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