Spinbara Casino - generelle Diskussion (Seite 22)

That's exactly right, I'm in that situation right now. I've been trying to get my account verified for over a week and there's no way, and it's awful.

Exactamente es así como lo estás diciendo yo ahora mismo me encuentro en esa situación llevo más de una semana para que me verifiquen la cuenta y no hay manera y es algo horrible

Has anyone else had their account verified without any issues and been able to withdraw their winnings?

Hay alguien más que le hayan verificado la cuenta sin ponerles pega y hayan podido retirar sus ganancias

Try to withdraw your money and don't play at this casino anymore. I'm telling you, get out of there fast! I assure you that once I solve this problem, if I can (and I hope I can), I will never play on that platform again. It's completely banned for me.

Intenta retirar y no juegues más en esta casa de casino no tu huía rápido de hay vamos yo te aseguro que una vez que solucione el problema si es que puedo ojalá sea así en la vida jugaré más en esa plataforma para mí está más que vetada

Please keep us informed if any of our cases change status so we can see how we can resolve this and what they're saying, so we know what to expect and can help each other as much as we can.

Por favor ir informando si algunos de nuestros casos cambian de estados para ver cómo podemos arreglar esto y que es lo que van diciendo para saber qué encontrarnos por lo menos entre nosotros ayudarnos dentro de lo que podamos

Good morning! To my surprise this morning, I found that my ID card was approved during document verification, but that's not all. Of course, after sending my bank details along with my ID to prove I'm the account owner, it seems that wasn't valid, and now they're asking for a bank statement showing my name, surname, and account holder's details. And I just received one of my €1500! I can't believe it! Now I have to get the rest.

Buenos días para mi sorpresa de esta mañana es que me encontrado que bueno el DNI en la verificación de documentos a sido aprobada pero no es tanto la dicho claro está ahora después de haber mandado junto al DNI mi domiciliación bancaria para ver que yo soy la propietaria de la cuenta eso se ve que no a valido y ahora me están pidiendo un extracto bancario que salga el nombre y apellidos y iban de la cuenta y acabo de recibir en estos momentos uno de mis 1500€ no me lo creoooo ahora toca conseguir el resto

Hello, how long do both processes take that you cannot receive the money or verify yourself? If you do not verify yourself, it will not be possible to receive the money. 

Sorry Jaro, I didn't quite understand the question!

Perdón jaro no entendí bien la pregunta!!

If I may join in, I don't see anything unusual on the casino's part. If it doesn't take an unreasonable amount of time to verify you, and you've been receiving your money normally so far, then I don't really understand your worries. If they haven't verified you yet, it's normal for it to happen at some point. Of course, if it takes 2-3 weeks, that's not okay, but if it's still a reasonable amount of time, I would try to be patient if I were you.🙂

Hey, in that case, if they can't stick to their monthly limit, I would lodge a complaint with us. I think that if the casino has stated that it will pay out this amount per month, they should be able to manage it. 500 per day is not a lot, and waiting three weeks for three withdrawals of 500, for example, is too long in my opinion. 

So you see, there was no reason to be so afraid. Even if you haven't completed the entire verification process yet, I'm quite surprised that they sent you a portion of it. 

Good luck getting the rest.🙂

It's not unusual to have a €1500 withdrawal approved because everything seems fine, and then suddenly, just as the withdrawal is about to be finalized, they block the withdrawal and the account for document verification. I understand that's normal, but what's not normal is that someone sends the documents they request, they approve one document, and then they ask for the same thing again—to send bank account verification. Of course, this has been going on for a week, and this morning I checked. My ID was verified, but they're asking for the bank verification again, which I saw I sent. Obviously, I can't do anything about the withdrawals because they're blocked, but they did deposit the first withdrawal they approved before blocking the account, which arrived 15 minutes ago. The rest of the money is still blocked.

No inusual es aprobar un retiro de 1500€ por qué todo está bien y de repente cuando el retiro está apunto de finalizar te bloquean el retiro y la cuenta por verificación de documentos, qué bueno puedo entender que eso sea normal, lo que no es normal que una persona mande los documentos que ellos te solicitan te aprueben un documento y te vuelva a pedir otra vez lo mismo que mandates una verificación de la cuenta bancaria , claro está que así llevo una semana y esta mañana lo he revisado el DNI estaba comprobado pero me vuelve a pedir lo del banco que lo e visto a enviar evidentemente no puedo hacer nada con los retiros por qué los tengo bloqueados pero si me han ingresado el primer retiro que me aceptaron antes de bloquear la cuenta que me a llegado hace 15 minutos el resto de dinero sigue bloqueado

To be honest, I was quite surprised too, since they're supposed to block all money, both withdrawals and deposits, so I really don't know if they sent me that to keep me quiet or if they made a mistake.

La verdad a mí también me a sorprendido bastante ya que se supone que bloquean todo el dinero tanto retiros como fondos a si que la verdad no sé si me han mandado eso para tenerme un poco callada o si se han equivocado

Okay, and did you ask them what was wrong with the first bank document? That's probably important. I know that often it's not clearly visible or there's some information missing that the casino requires to be there. 

That's what I'm trying to do, but I can't access their chat. I'll see if I can get in and I'll gladly ask them that question, although I think they'll tell me that's handled by another department and that they can't give me that information. You'll see, I'll get back to you as soon as I manage to talk to them.

Eso estoy intentando pero no hay manera de poder acceder al chat de ellos voy a ver si puedo acceder y con gusto les realizo esa pregunta aunque creo que me van a decir que eso lo lleva otro departamento y que ellos no pueden darme esa información si no verás en un rato cuando logre hablar con ellos te contesto en cuanto sepa

If you had made a withdrawal before they wanted to verify you, it is possible that this is why it went through. At the moment, it will be important for you to verify yourself in order to receive the rest.

I hope this will be possible, but if not and the casino does not explain anything to you, we can try to help.

It also occurred to me that there might be something in the terms and conditions that specifically mentions something that could be relevant to you. Have you looked? 

Well, I just finished talking to the girl and she says it's possible they asked for it again because the document didn't have a good image, which I doubt because it's in PDF format. Anyway, I already sent another bank statement to my bank this morning, and of course, I think that since the withdrawal was requested and approved before they asked for account verification, they must have sent it. I also think they're going to keep me like this for several days so I can't withdraw the money.

Bueno acabo de terminar la conversación con la chica y me dice que puede ser que me lo hayan vuelto a solicitar por qué el documento no tenga buena imagen cosa que dudo por qué es en formato PDF igualmente ya e vuelto a enviar un extracto bancario solicitado a mi banco esta mañana, y claro yo creo que ese retiro al estar solicitado y aceptado antes de que me pidiesen la verificación de la cuenta lo han tenido que enviar igualmente creo que me van a tener varios días así para que no pueda retirar el dinero

And I've read all the terms and conditions from the first to the last and I haven't violated any of them; it wasn't bonus money or anything like that, I haven't broken any of their rules.

Y los términos y condiciones todos los e leído desde el primero al último y no he infringido ninguno no ha sido dinero de bono ni nada raro no he infringido ninguna norma de ellos

It is possible that this will be the case, and you will have to wait a few more days. I cannot say for sure. We will see what they say about the next attempt you sent. I hope it will be successful so that you can get the rest.

If nothing happens or it is rejected again, please let me know. 

Yes, with pleasure, thank you so much for your help, you're very kind, and I honestly feel a bit calmer since joining this chat. You're an angel to me, thank you.

Si con mucho gusto muchas gracias por tu ayuda eres muy amable y la verdad estoy un poco más tranquila desde que estoy en este chat eres un ángel para mí gracias

Try using the Google Chrome browser. You can always access the chat with it. They recommend it themselves.