vor 6 Monaten
Funds fluctuating indicates they are moving funds around in the internal ledger. Not on chain can that be legal?
Snatch Casino - generelle Diskussion (Seite 37)
vor 6 Monaten
In Italien funktioniert das Casino jedoch immer noch nicht. Es wird seit einer Woche gewartet, und das sind nicht einmal Wartungsarbeiten ... Schämen Sie sich!!!! Selbst das Team von Casino Guru hat mir seit drei Tagen nicht auf die Beschwerde geantwortet, die ich gegen das Casino eingereicht habe.
Automatische Übersetzung
vor 6 Monaten
In Italien funktioniert das Casino jedoch immer noch nicht. Es wird seit einer Woche gewartet, und das sind nicht einmal Wartungsarbeiten ... Schämen Sie sich!!!! Selbst das Team von Casino Guru hat mir seit drei Tagen nicht auf die Beschwerde geantwortet, die ich gegen das Casino eingereicht habe.
Automatische Übersetzung
vor 6 Monaten
I understand this situation feels stressful. Please keep in mind that my colleagues have up to 7 days to respond, so it’s not something unusual. From what I can see, the casino’s maintenance isn’t going smoothly, but they are clearly trying to fix things. Another player even mentioned shifting balances, which could mean they’re moving to a new platform or finance system, or perhaps merging systems—it’s hard to know for sure.
My colleagues are monitoring the situation, and I really hope everything will be stabilized soon. I know waiting is difficult, but please try to stay calm in the meantime.
vor 6 Monaten
Funds fluctuating indicates they are moving funds around in the internal ledger. Not on chain can that be legal?
vor 6 Monaten
If you ask me, it would make much more sense to keep the site down until all is working smoothly. Instead, it seems that the casino is still trying to get back online as soon as possible, yet the outcomes are causing further difficulties and stress for players. Just my opinion.
vor 6 Monaten
Snatch casino, seems they have snatched my money.
The casino is now down, and after ac3 day waiting period, with responses assuring me my withdraw was queued up and ready to go.
On the third day my withdraw was cancelled, without any explanation.
I contacted live chat and was told I needed to submit kyc documents, after I was told it was not required.
I submitted the documents on July 25th and it's now Aug. 14th.
Every long awaited response from any email communication is the same scripted response.
The only responses I got that was quick and positive was in regards to an inquiry if I was allowed to play while my withdraw was frozen/cancelled.
Oh yes, absolutely you can play.
I haven't touched the balance.
I certainly get plenty of emails encouraging me to take advantage of bonuses and deposit lol
A lesson in pure frustration!
vor 6 Monaten
At least the casino representative was invited to join your complaint; hence, I believe we are going to know at least something. I imagine the frustration and would like to thank you for your patience.
As more information becomes available, Mirka will try her best to mediate a just resolution.
vor 6 Monaten
Habe heute ebenfalls eine Mail erhalten, dass ich bezüglich des KYC Prozess (auf meiner EIGENEN NACHFRAGE wieder...) meine Dokumente auf ENGLISCH übermitteln soll?! Wie soll das funktionieren mit deutschem Bankkonto & deutschem Telefonanbieter. Hier ein Beweis der E-Mail Kommunikation. Das darf doch nicht wahr sein!
vor 6 Monaten
you will never get your money back
i wait 2 month for the withdraw, he Nevers comme 😉
vor 6 Monaten
Ans the game is cheated, I winn 100’000 but I never can withdraw, good luck, ans I spend 5000.-, I wait all m’y Life
vor 6 Monaten
Habe heute ebenfalls eine Mail erhalten, dass ich bezüglich des KYC Prozess (auf meiner EIGENEN NACHFRAGE wieder...) meine Dokumente auf ENGLISCH übermitteln soll?! Wie soll das funktionieren mit deutschem Bankkonto & deutschem Telefonanbieter. Hier ein Beweis der E-Mail Kommunikation. Das darf doch nicht wahr sein!
vor 6 Monaten
Hello, I imagine it might be shock but tons of casinos prefer English, and the translation is required. 🙁
I guess a GGL-licensed casino, on the other hand, would never suggest that.
My bank allows me to pick from 6 languages when generating documents, do you have similar options, please?
AntwortenBewerten1
vor 6 Monaten
Ich habe nun beide Dokumente in Englisch übermittelt. Es ist trotzdem mega unnötig, jedes andere Casino kann auch mit den normalen deutschen Dokumenten etwas anfangen. Ich werde sie auf dem laufenden halten Danke für den Hinweis Radka.
AntwortenBewerten1
vor 6 Monaten
Ich sag mal so,es wird so lange verschleppt bis man seine Gewinne wieder schön verspielt hat. Wenn ich schon lese das die Finanzabteilung daran arbeitet, stehen mir die Haare zu Berge. Was bitte schön ist so schwer daran eine Überweisung zu tätigen? Oder arbeiten da nur Azubis?
AntwortenBewerten1
vor 6 Monaten
Ich habe nun beide Dokumente in Englisch übermittelt. Es ist trotzdem mega unnötig, jedes andere Casino kann auch mit den normalen deutschen Dokumenten etwas anfangen. Ich werde sie auf dem laufenden halten Danke für den Hinweis Radka.
vor 6 Monaten
Hello, I'm glad you had the option. I agree that it looks weird, and in my personal opinion, German documents are not that unusual; hence, a big international group could handle this more conveniently. Well, I do hope this was the last struggle you come across with this casino, but I think their withdrawals are still not that quick. 🙁
I'll definitely be around for updates, thank you!
vor 6 Monaten
my account got blocked for no reason, can't contact live support without logging in, they don't answer the emails, any way to contact them?
vor 6 Monaten
ist die website immer noch down? kann mich nicht einloggen.
vor 6 Monaten
Hello, the way I see it, the site may still be offline a few times per day. Yet for me, it's currently working at this moment. In any case, you are welcome to submit another complaint if you like. It is vital to distinguish between a closed account and technical maintenance, just saying. 🙏
vor 6 Monaten
ich meine ich kann auf die website zugreifen aber nicht einloggen
vor 6 Monaten
Oh, I see. Is there any message available suggesting a reason? I really think you should complain. If you can't access your account, have some money stuck in there, and the casino did not tell you what happened, I do not think this is right or fair.
Complaints are right here: https://casino.guru/complaints/create
It is up to you, but if you can't make contact with the casino anymore, I see no other way to get answers...
vor 6 Monaten
No, I don’t have any money stuck there. I’ve been playing at this casino for over three years and I really enjoy it. I recently received a great bonus offer and just wanted to play. I’m also not banned from any of their partner casinos like Iwild, Immerion, or Ybet, which is why this situation feels so strange.
vor 6 Monaten
Seems like there is on good place to start serching for answers. I'm assuming this accout closure went out of blue sky, right? Did you remember anything strange happening in the casino just before the account was closed. I mean weird questions, or checks. Perhpas they stop offering services to a few more contries? However they would have told you, I guess.
Oh, I wish I could help you get some answers, but I do not know where to begin. 🙁
vor 6 Monaten
I don’t know, it’s just weird. Recently, my accounts also got closed on Joocasino, N1Bet, N1Casino, and LuckyHunter — but without any explanation at all XD.
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