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Pistolo Casino - generelle Diskussion (Seite 6)

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vor 8 Monaten
grdeus

Hallo, ich bin neu hier und möchte sagen, dass ich eine Auszahlung bei der Firma PISTOLO CASINO beantragt habe. Der Betrag beträgt 1.200. 21 Tage sind vergangen, seit ich eine Auszahlung beantragt habe. Ich habe sie unzählige Male kontaktiert und sie sagen mir dasselbe und natürlich dasselbe. Ich habe viele Gespräche geführt. Dies ist das erste Mal, dass ich auf eine solche Firma stoße. Seien Sie im Ernst vorsichtig. Sie sagen mir immer wieder, dass wir es an die zuständige Abteilung weiterleiten werden und dass es uns leid tut, dass es zu spät ist, und sie sagen alle dasselbe. Wenn jemand etwas kann und weiß, bitte ich um Hilfe, danke.

Automatische Übersetzung
vor 8 Monaten
usde

Raise a complaint on this site

Go to the complaints section and submit a complaint.

Casino guru can mediate on your behalf and advise you what steps to take


vor 8 Monaten
grdeus

Hallo, ich bin neu hier und möchte sagen, dass ich eine Auszahlung bei der Firma PISTOLO CASINO beantragt habe. Der Betrag beträgt 1.200. 21 Tage sind vergangen, seit ich eine Auszahlung beantragt habe. Ich habe sie unzählige Male kontaktiert und sie sagen mir dasselbe und natürlich dasselbe. Ich habe viele Gespräche geführt. Dies ist das erste Mal, dass ich auf eine solche Firma stoße. Seien Sie im Ernst vorsichtig. Sie sagen mir immer wieder, dass wir es an die zuständige Abteilung weiterleiten werden und dass es uns leid tut, dass es zu spät ist, und sie sagen alle dasselbe. Wenn jemand etwas kann und weiß, bitte ich um Hilfe, danke.

Automatische Übersetzung
vor 8 Monaten
usde

Hey.

In this case you have done right that you submitted a complaint here. Our team will try to find out what exactly is going on there.

How long have you been playing at this casino?

Romi
vor 8 Monaten
grdeus

Hallo

Seit Anfang Juli bin ich angemeldet.

Automatische Übersetzung
kokkotoskwstas493
vor 8 Monaten
usde

Oh my...not a good start at this casino at all.

We need to wait now to see how it will all unfold. If you have any news, please come forward at any time, though.

vor 8 Monaten
usde

Yes point taken but Casino Guru needs to seriously look at certain Casinos with Negative reviews and serious complaints like this.

When the Anjouan gaming authority does not respond to any complaints then its trustworthiness is in question which in turn points to Casino Guru for not highlighting this to the players.

My Complaints Case officer did highlight how busy it is but it takes a week for a response each time .

It is great to have a casino win but when you cannot withdrawal or face issues most people blame and hold the party that recommended them to blame.

As a complaints administrator could you reach out to Pistolo casino and inform them of the multiple complaints and the negative impact on the casino rating ?

vor 8 Monaten
usde

Yes point taken but Casino Guru needs to seriously look at certain Casinos with Negative reviews and serious complaints like this.

When the Anjouan gaming authority does not respond to any complaints then its trustworthiness is in question which in turn points to Casino Guru for not highlighting this to the players.

My Complaints Case officer did highlight how busy it is but it takes a week for a response each time .

It is great to have a casino win but when you cannot withdrawal or face issues most people blame and hold the party that recommended them to blame.

As a complaints administrator could you reach out to Pistolo casino and inform them of the multiple complaints and the negative impact on the casino rating ?

vor 8 Monaten
usde

Unfortunately, we have already tried to contact the casino and in your case we were not successful. 

Sadly, sometimes that is the case, but the consequences were there and the casino got black points and the safety index was lowered.

There will have to be more cases like this for the safety index to go even lower, because one case cannot bring the whole casino to its knees. 

But if the casino goes down this road, I think it won't pay off for them. 

I'm sorry how it turned out, but unless the casino wants to resolve it, there's not much we can do.

Jaro
vor 8 Monaten
grdeus

Ich habe viele Gespräche mit Casino Pistolo aufgezeichnet. Ich kann sie Ihnen zeigen, wenn Sie möchten. Ich habe sie auf dem Bildschirm und sie sagen alle dasselbe, und das seit Anfang Juli. Der Sicherheitsindex muss unbedingt gesenkt werden, denn wenn Sie eine Einzahlung tätigen, ist alles in Ordnung, und wenn Sie eine Auszahlung vornehmen möchten, schenken sie Ihnen keine Beachtung. Meiner Meinung nach sollte Kazinoguru etwas zum Schutz anderer Spieler unternehmen und es nicht so belassen, danke.

Automatische Übersetzung
kokkotoskwstas493
vor 8 Monaten
usde

Thank you for your offer. Whenever we'll need something we will surely contact you then.

The safety index of each online casino on our website is set by our data team, and for every one it is the same process. Whenever there are some irregularities or unresolved complaints, it is lowered, of course.

If you wish to read more about the process we work on for all the casino reviews, please find it here.

Romi
vor 8 Monaten
grdeus

Hallo,

Nach einem Monat bestätige ich, dass das Casino Pistolo mir ausgezahlt hat.

Ich möchte mich bei Kazinoguru und Veronika bedanken, der Beschwerdespezialistin, mit der ich zusammengearbeitet habe und die mir geholfen hat.

Automatische Übersetzung
kokkotoskwstas493
vor 8 Monaten
usde

We are glad that we could help.

Even though it was a long time waiting, will you continue to play there or better not? What do you say?

vor 7 Monaten
usde

Hello,I'm new at this site as someone told me I should contact it to find a solution to my problem,I'm trying to file a complaint about a casino that is being advertised here which has my withdrawals on delay around 14 days and support team via chat and email refuse to tell me the reason or help me out.i keep getting the same answer about being patient and that they are working actively on it..terms and conditions on their site refer on 2-3 business days to payout which in my situation is 14 days...dunno what to do to be honest

vor 7 Monaten
usde

Trying to file a complaint about pistolo casino but the button doesn't work.ive requested 3 withdrawls 500 euro each and it's been 14 days and it's still on processing under review..contacted the support center and all I get is be patient without providing me with a reason about the delay and giving me pre-made texts that say almost the same that they are sorry but have no access to the payment department,on the other hand they ensure me that they are actively working on my issue..I'm so worried cause I've seen here similar situations,can someone help me..

Cas1337
vor 7 Monaten
usde

Hello, it's good that you contacted us. We will try to help you since you filed a complaint.

However, did the casino say anything more specific than that they are working on it? Two weeks is quite a long time for nothing to happen, I would say.

Did they ask you for any documents? Did you play without a bonus?

vor 7 Monaten
usde

Real money not bonus,i contacted them the 1st week and support was giving me the same reply,automated answers,they even said that my withdrawals are approved and will be payed out as fast as they can.its the second week now and they keep saying the same things over live chat and emails and avoid to provide me with an explanation and a time frame.in my account verification section it says "it looks like your account doesn't need any verification,enjoy our games"

Cas1337
vor 7 Monaten
usde

Well then, in that case we'll have to wait, and I believe that our team will be able to help you. 

If you don't need verification, then that's okay. You didn't play with the bonus either, so there shouldn't be a problem there.

Patience will probably be more than necessary in this case, because I can't say when you'll get the money.

But I hope you get it as soon as possible.

Jaro
vor 7 Monaten
usde

Since the the terms of the site is that the payout is 2-3 business days and a maximum of 3-5 business days in various cases,isn't 2 weeks a red flag?and the continuous requests from the support to the payment department daily seem to reach no one?they tell me it's in final stage a week now and the withdrawals are still processing and stuck under review,not even in approval stage..even though they want to ensure me it's approved and running...I don't know what to expect...

Cas1337
vor 7 Monaten
usde

I think I would be upset too. I would always take timeframes for withdrawals as approximate and would not rely on them too much. Payment methods, delays, third-party payment providers, verification, and various other things can affect the speed of withdrawals. 

To be honest, though, I don't think it should take that long, and if they don't need anything from you and still haven't approved the withdrawal, that's pretty sad.

vor 7 Monaten
usde

I've seen numerous reports about this casino not paying and I'm really worried if I'm gonna get paid..I don't really understand how this casino maintains its rating since there are many frustrated players online who complain about payments and all have the same evidence to provide...I have contacted support and 5 different support agents sent me the exact message...automated script texts

Cas1337
vor 7 Monaten
usde

Because they probably don't have anything else to send you if you ask about it quite often. I understand if you don't feel good about the withdrawal when it takes quite a long time.

Please know that we will try to do everything we can to get your money and the casino will be contacted.

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