vor 5 Monaten
Ich habe die Banküberweisung gewählt. 🙂
vor 5 Monaten
I have played at the casino there before and all the documents have been sent and approved by them. I have withdrawn money twice and the money was in the account the next day. The amounts were of course smaller but still. Now I am a bit confused as to why it is taking so long to withdraw this time.
vor 5 Monaten
I wrote to them again and asked when I would receive a payment confirmation email. They replied that it would be handled manually and should arrive soon. The support team claims that they are not responsible for third parties. They do not make payments and the payment processor is responsible for that. I asked why they do not contact the payment processor and speed up the process. I was not answered and the chat window was closed! This is still very rude. And if they do not want to answer this question, it shows that something is wrong. I sincerely hope that I will not lose my money!
vor 5 Monaten
I have played at the casino there before and all the documents have been sent and approved by them. I have withdrawn money twice and the money was in the account the next day. The amounts were of course smaller but still. Now I am a bit confused as to why it is taking so long to withdraw this time.
vor 5 Monaten
I think once you are verified and have received the money from here it will only be a matter of time.
If they use a third party payment provider, they can't speed up the process, so it just goes back to having to be patient.
Of course, communication is important and should be up to par and they shouldn't just cut you off.
If you don't get the money, we will contact the casino.🙂
vor 5 Monaten
Das ist ja auch okay aber man bekommt keine richtige Antwort und nach 192 Stunden immer noch keinen Zahlungsbeleg…. Das gibt es doch garnicht !
vor 5 Monaten
Ich habe am 9. Juni 2025 eine Auszahlung von 2.000 € bei NVCasino beantragt. Die Verifizierung wurde erfolgreich abgeschlossen, und die Auszahlung wurde am selben Tag als „erfolgt" markiert.
Heute ist der 16. Juni (also 6 volle Bankarbeitstage später), aber das Geld ist immer noch nicht auf meinem Konto (Sparkasse) eingetroffen.
Ich habe dem Support bereits mehrere Nachrichten geschickt, auch über den Live-Chat – keine Antwort bis heute.
Ich fordere einen Zahlungsnachweis (Proof of Payment), aber das Casino reagiert nicht.
Ich bitte Casino Guru um Unterstützung, da ich mein Geld bis jetzt nicht erhalten habe und keine Informationen bekomme
vor 5 Monaten
Das ist ja auch okay aber man bekommt keine richtige Antwort und nach 192 Stunden immer noch keinen Zahlungsbeleg…. Das gibt es doch garnicht !
vor 5 Monaten
I understand the frustration and I would also like it to be more transparent but unless the casino itself does this it is difficult.
That is why our team will be here to assist you.
vor 5 Monaten
Ich habe am 9. Juni 2025 eine Auszahlung von 2.000 € bei NVCasino beantragt. Die Verifizierung wurde erfolgreich abgeschlossen, und die Auszahlung wurde am selben Tag als „erfolgt" markiert.
Heute ist der 16. Juni (also 6 volle Bankarbeitstage später), aber das Geld ist immer noch nicht auf meinem Konto (Sparkasse) eingetroffen.
Ich habe dem Support bereits mehrere Nachrichten geschickt, auch über den Live-Chat – keine Antwort bis heute.
Ich fordere einen Zahlungsnachweis (Proof of Payment), aber das Casino reagiert nicht.
Ich bitte Casino Guru um Unterstützung, da ich mein Geld bis jetzt nicht erhalten habe und keine Informationen bekomme
vor 5 Monaten
Hey, since you filed a complaint, we'll try to help, but as you could see and Dominika wrote, we give casinos 14 days to pay out the player.
I would say that if on the same day you requested a withdrawal, you were both verified and the withdrawal was marked as successful, then it's pretty good. What I noticed, however, is that you're not the only one who has the same problem.
So we'll have to be patient, but I believe that our team will assist you as much as possible.
vor 5 Monaten
Schon komisch das es bei allen irgendwie am 09.06 war und noch keiner was bekommen hat 🫣
vor 5 Monaten
This situation is very suspicious. There are already so many complaints and NV casino still does not deal with them. Will we ever get our money back? We are not getting any answers from anywhere.
vor 5 Monaten
Das frage ich mich auch die ganze Zeit… das kann doch nicht sein das die über 1 Woche brauchen um 1 Beleg zu schicken 🫣
AntwortenBewerten1
vor 5 Monaten
I have been writing to the support team every day and I get a response that the financial department will take a little longer and please wait. And then they say that you have to wait until your application is reviewed in the near future. What do you mean in the near future? Are they not going to pay me money? And when I ask if I will ever get my money back. There is no answer to that! They say that they have shared all the answers in front of me and end the conversation. This is very mean behavior. They only spin and ignore people. We will 
probably never get our money!!
vor 5 Monaten
Bei mir ist jetzt der Hammer eingetreten plötzlich sehe ich, dass das Geld meinem Konto wieder gutgeschrieben wurde und die sagen das die Auszahlung aufeinmal abgelehnt wurde obwohl sie am 09.06 als erfolgreich ausgezahlt dort stand…. Seid 2 Wochen sagt der Support mir jeden Tag das Geld wurde versendet und jetzt plötzlich doch abgelehnt …. Wen wollen die verarschen 
vor 5 Monaten
I also had it rejected and the support team said that the money was refunded for technical reasons. Now if I apply again, the money should reach my account no later than 5 business days! I've already waited a long time and now I have to wait some more🤦🏻
vor 5 Monaten
Was soll ich jetzt tun ???
vor 5 Monaten
Unfortunately, we just have to wait and see what happens next🤷🏻♀️
vor 5 Monaten
Bei mir wurde heute auch das Geld wieder zurück auf mein Spieler Konto gemacht obwohl jetzt 6 Tage immer da stand das es erfolgt ist
was soll ich jetzt machen ?
Soll ich erneut beantragen ?
vor 5 Monaten
Yes, I did it again and now it shows that the payout is in progress.
vor 5 Monaten
I have been writing to the support team every day and I get a response that the financial department will take a little longer and please wait. And then they say that you have to wait until your application is reviewed in the near future. What do you mean in the near future? Are they not going to pay me money? And when I ask if I will ever get my money back. There is no answer to that! They say that they have shared all the answers in front of me and end the conversation. This is very mean behavior. They only spin and ignore people. We will probably never get our money!!
vor 5 Monaten
I understand that this is not what you all wanted to hear from the casino, as I see that all three of you have the same answers and all had a rejected withdrawal. If the casino has any technical problems and is trying to resolve them we will have to wait. Of course, if you have a complaint, our team will also try to help when possible.
But did I understand correctly that you have to make a withdrawal again and this time there are no technical problems?
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