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Monro Casino - generelle Diskussion (Seite 3)

 von itwillmove
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12 3

Monro casino is just a scamming firm in my opinion. I opened my account yesterday, and uploaded all my documents (my ID, selfie, bank statements, etc) and all of them were verified. Then I placed several sports bet (soccer money line, and NBA money line). I was very fortunate to make some money. Today when I tried to withdrawal my money, they cancelled my withdrawal request and asked me to send a video of myself hold my ID, I did it, send to customer support. Then the customer support said my video verification passed, and they need to review my bets, then they will let me know the decision that will take up to 31 days.


In my opinion, this is ridiculous and unfair. I think they are just a scamming firm that if clients lost money, they would gain money. If clients won some money, they will try so NOT send out the payments and delay everything. I am surprised Monro Casino have such a high rating on your website. I suggest you give them lower rank so they will NOT be able to continue cheat on clients.

yuchen0329

Hallo, ich selber habe mal dort gespielt und auch gewonnen. Die Auszahlung dauert ein paar Tage, aber sie ausgezahlt. Also hab Geduld, sind soweit ich das beurteilen kann serious.

Keine sorge.

shango108

Thanks. Did they ask you send a video for additional verification?

Monro casino is just a scamming firm in my opinion. I opened my account yesterday, and uploaded all my documents (my ID, selfie, bank statements, etc) and all of them were verified. Then I placed several sports bet (soccer money line, and NBA money line). I was very fortunate to make some money. Today when I tried to withdrawal my money, they cancelled my withdrawal request and asked me to send a video of myself hold my ID, I did it, send to customer support. Then the customer support said my video verification passed, and they need to review my bets, then they will let me know the decision that will take up to 31 days.


In my opinion, this is ridiculous and unfair. I think they are just a scamming firm that if clients lost money, they would gain money. If clients won some money, they will try so NOT send out the payments and delay everything. I am surprised Monro Casino have such a high rating on your website. I suggest you give them lower rank so they will NOT be able to continue cheat on clients.

Please know that we don't consider the sports side of the casino into the safety index (rating) of any casino on our website, as we don't have any sports department here. Only the casino games we take into consideration.

I hope that you will get your winnings soon, as the player above said that you don't need to be worried.

Will you please keep us informed about how it goes? 🙏

yuchen0329

Hallo, nein das musste ich nicht machen.

Das wird schon ausgezahlt, nur Geduld. Darf ich fragen wie viel du gewonnen hast?

I don't know exactly why this decision was made. I tried to inquire via chat, which works great and is available practically without any wait for an operator, but each time I was told that it was a management decision and they couldn't provide more information. I noticed that this happened in two casinos of the same company, so I guessed that the reason might be a too quick and large win from a very small deposit, which could raise suspicions about the player's integrity/manipulation during the game, although I'm not sure.

You cannot register in multiple Galaktika N.V. casinos at once.

If you do 1 or all will become limited.


Only open a new account with Galaktika N.V. clones once you have been limited.

nothingyoucando

Yes mate, I know, but this was not the issue. I had never more than 1 account. Besides, this applies to all casinos, so it's understood.

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12 3

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