vor 4 Monaten
Hello, have you tried to ask what is it about when they ask you for these documents ? In some cases, casinos may also do additional verification or ask you for some things like in this case. Did you try to withdraw the money ?
Lucky Legends Casino - generelle Diskussion (Seite 8)
vor 3 Monaten
trying to make complaint with a voided winning of 40801.33 and won’t let me put amount in the complaint form
vor 3 Monaten
He there,
I'm sorry to hear about the issue. Would you please try deleting temporary files and cookies? Try opening the complaint creator in anonymous mode, disabling any active browser extensions, or opening the complaint in an entirely different browser.
If none of this resolves the problem, please record a video and send it to community@casio.guru along with your IP address. We will do our best to identify the problem.
Usually, cookies or extensions are to blame for such problems. I would like to believe my suggestions will help you out. I will wait for your response just to make sure the complaint will make it through.
vor 4 Wochen
I never did get my $7000. Guru was supposedly helping then the casino said I wasn't complying with the casino. I gave them everything including my bank statement. I had nothing else I could send. Guru sided with casino and stopped helping. So no I got screwed out of $7000
vor 5 Monaten
As of now nothing is resolved. I made a whole new account. And they are still saying it's not the right account. It's a checking account through my bank. With just my name on the account. Then they say they need pdf copy of my bank statement which matches the new account. So I sent that. Everything is legit and they are still telling me no.
vor 2 Tagen
That's what happened to me! I sent them pdf of my account three times. Still said no. I was afraid all they were doing was selling my banking information.
vor 14 Stunden
As I can see, you have stopped responding to your complaint, so it has to be rejected.
Still, if the issue has not been resolved, you could reopen the case, but you didn't.
So, was it resolved at the end, please?
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