Legiano Casino - generelle Diskussion (Seite 41)
Nein, ich habe bereits problemlos Geld abgehoben. Doch nun habe ich plötzlich einen hohen Betrag erhalten, woraufhin meine Auszahlungen gesperrt wurden und ich aufgefordert wurde, mein Konto zu verifizieren. Ich warte immer noch.
Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.
Well, I have a feeling that this is actually the weak spot for this particular casino, though.
Natürlich verstehe ich, dass sie alles überprüfen, aber ich weiß nicht, ob sie etwas sagen werden. Ich hatte den höchsten VIP-Status, und nachdem ich einen großen Preis gewonnen hatte, wurde mein Status plötzlich herabgestuft und ich durfte nur noch 500 € pro Tag abheben. Ich konnte bis zu 8000 € abheben, dann wurde das Konto zur Überprüfung gesperrt, und so ist es seitdem.
Meine Auszahlungen sind weiterhin blockiert.
Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁
Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.
Hopefully the money will fully be withdrawn without unnecessary delay.
Okay, gut. Hoffentlich können Sie mir bei der Lösung dieses Problems helfen. Danke.
Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.
I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.
Okay, danke.
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