Kingmaker Casino - generelle Diskussion (Seite 21)

I have a problem opening the link to make the complaint, the page opens but does not load.

Ho un problema nell’aprire il link per effettuare il reclamo, la pagina si apre ma non carica.

I have a problem with opening the link you posted, the page opens but does not load.

Ho un problema per quanto riguarda l’apertura del link che mi ha postato, la pagina si apre ma non carica.

When I go to file a complaint, the section for describing my problem doesn't let me write.

Cuando voy a formular la queja, en el apartado para la descripción de mi problema no deja escribir.

We are waiting for a response from them

Aspettiamo risposta da loro

Hello,

can you provide a screenshot or capture a video, please? In such cases, the problem is not specifically with the link or our page. I suggest you try to open the link in clean incognito with no add-ons installed or turned on; feel free to use different browsers or even devices.

However if you spotted "captcha failed," the situation is more complex, so please let us know more details. 🙏

What you're describing is usually caused by browser extensions—specifically by translators or text modifiers, since our page already uses Google Translator; writing in most cases won't work if you have any other translator turned on. Try to turn off all modules or add-ons you normally use while browsing, or use a completely clean browser to submit the complaint.

However if you spotted "captcha failed," the situation is more complex, so please let us know more details. 🙏

Hello, I have a major problem with the online casino Kingmaker. I withdrew €500 twice over 10 days ago. However, the money hasn't been paid out yet. I keep getting told it's still being processed. Even though it states that withdrawals are paid out within 3 business days, my first withdrawal of €450 wasn't a problem. They don't want any verification, which I offered, and they say everything is fine with my account. Can someone please help me?

Unfortunately, if you go through this thread, you will see that you are not alone in such a situation.

It looks like they have had some delays lately, so hopefully it will all be really okay, as they say.

Good on you that you submitted the complaint so our team can intervene as the 14-day timeframe is approaching now.

How long did you wait for the €450, though?

Hi Romi, I just filed a complaint. Every time I talk to them, it's stressful, and they always say the same thing.

Hola Romi acabo de poner una denuncia/queja ya. Cada vez que hablo con ellos es estresante y siemrpe dicen lo mismo.

Hello, the €450 was paid out on time within three business days. And now they just keep saying it's being processed. This seems strange to me, especially since they state that it takes a maximum of three business days for the payouts to be processed. I offered to get verified in the live chat to speed things up, but they said it wasn't necessary and everything was fine for the payouts to be processed.

Thanks Radka, solved, I've now been able to submit the complaint.

Gracias Radka, solucionado, ya he podido enviar la queja.

That is great that you managed to submit it.

May I ask what helped just to know if we experience this with some other players?

Okay, I understand.

Well, we can see that they are probably overloaded by withdrawals, so hopefully they will manage it soon. 🙏

So, tomorrow, 14 days are up. What are you doing or how can you help me?

When I filed the complaint, it wouldn't let me describe my problem because I had the translator activated, and the complaint form already automatically activated its own. By deactivating mine, I was able to describe and explain my situation. Now let's see if I can get my money back.

Al presentar la queja no me dejaba describir mi problema ya que tenía activado yo el traductor y el formulario de queja ya tiene activado automaticamente el suyo. Al desactivar el mío ya pude describir y exponer mi situación. Ahora a ver si puedo recuperar mi dinero

Our complaint team will get back to you whenever possible. Do not worry at all. They will inform you about the next steps.

Okay, thank you very much. I'm glad I found this site and that it's helping me.

So Radka was right here. This actually happened many times before, so now we can at least determine the issue when our users describe it to us.

It is great to have this kind of cooperation. Right?

Yes, indeed. Thank you very much.

La verdad que si. Muchísimas gracias

Hey, I'm glad it worked out!

However, I'm sorry to see you have to complain in order to attempt to resolve casino issues. Well, keep us posted about the progress, if it's ok. Best of luck to you!