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Jupi Casino - generelle Diskussion (Seite 10)

vor 2 Jahren von DeeDragee
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admin
Radka
Antrimlisa
Social Media & Community Specialist
Antrimlisa
vor 2 Jahren

Hello,

I like to believe that there are casinos out here where you can verify yourself with ease and almost instantly.

Sadly, lots of casinos start with the verification only after the player submits the first withdrawal, so not every single registered person goes through it and the staff can save time. We advise players to ask for the verification after registration, if the casino says strictly "no", then it doesn't sound very professional to me.

Can you imagine what would it be like if the KYC had been triggered by the first deposit?

Just thinking aloud now. 🙂


Have a wonderful day.

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

I began the KYC immediately, I spent alot of time reading their rules and what they wanted and again they shouldn't be allowed to take deposits until verification is completed. But you live and learn. It's literally day light robbery they are getting away with. I've had a gutful of them and their games and robbery. They need closing down and the more people who post amd have bad experiences I can't see how they're going to stay open. I hope to god they lose and end up being shut down or having to close down. They are plain and simple crooks.

admin
Radka
Antrimlisa
Social Media & Community Specialist
Antrimlisa
vor 2 Jahren

Well, next time you can start by checking the casino here on the Casino Guru website, in this case, you could find out that this is not a proper place to play, I'm sure:

https://casino.guru/jupi-casino-review

We aim to warn players, so they don't have to risk on their own.



silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

Jupi casino most definitely crooks. I have reported them to their regulatory body. They have literally stole money off me by using incorrect merchant codes that allow cards like mine that do not allow gambling transactions to go through. Tje coded they used bypassed the bank and the block on the card and if that's not fraud we'll I don't know what to say

admin
Radka
Antrimlisa
Social Media & Community Specialist
Antrimlisa
vor 2 Jahren

Hello,

that sounds pretty demanding to me. How exactly did the casino do that, please? 🤔

Anyway, let us know how it proceeds with the regulator.

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

filenow read all about it what do you mean sounds demanding?

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

Any reason why you haven't responded

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

Now that you have seen the evidence for yourself is there anything you could do to help me get back approximately 1000 euros taken from what they did. I would be very appreciative. I would not post something to be untrue . But the evidence I supplied you with. As you can see it is exactly how I said it was.

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

Still no response from Admin.

admin
Radka
Social Media & Community Specialist
Antrimlisa
vor 2 Jahren

filenow read all about it what do you mean sounds demanding?

vor 2 Jahren

Hello,

I'll answer all your posts at once:

we provide the forum, not the live chat - I hope you can feel the difference. Maybe one day we'll be able to reply most often.

To be honest, what the bank replied makes sense to me. The bank can't distinguish such payments in real time, that's why those category codes are important.

Hope that the regulator will help you.


silver
Antrimlisa
Radka
Junior Anfänger
Radka
vor 2 Jahren

Yes of course what the bank said makes sense. That's why I said what the casino have done is cheat and have played very underhanded. That's all I was trying to point out. It's devious what they did and dishonest.

admin
Radka
Antrimlisa
Social Media & Community Specialist
Antrimlisa
vor 2 Jahren

Hello,

I understood your point.

I can't say whether impropriate code is set on purpose or it's not, but I can imagine that this is something you can't affect but still caused you trouble and it's not good.

That's why I would like to know how the regulator proceeds in such a case.

Kindly keep us updated.

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

I'm not sure if I have the regulators right contact details . Do you know if this is it. Any help you have would be great and yes I'll let you know. This is the email address I have addressed them too. Info@gcb.cw

admin
Radka
Antrimlisa
Social Media & Community Specialist
Antrimlisa
vor 2 Jahren

I can see that the casino is licensed under the Antillephone:

"This Service operates under the License No. 8048/JAZ issued to Antillephone, Authorized and Regulated by the Government of Curacao."

the validator looks like this:

file

The email address stated is:

certria@gaminglicences.com

I would use both, however.



Bearbeitet durch den Verfasser vor 2 Jahren
silver
Antrimlisa
Radka
Junior Anfänger
Radka
vor 2 Jahren

Hi radka.

I am going to attach the casinos response which I recieved today. I have also forwarded it to their regulatory body but haven't recieved any reply from them. file

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

Sorry that was the 2nd part will attach the first part nowfile

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

Thank you so much for all your help amd advice. I have sent your correspondence to both the casino and my bank.

admin
Radka
Social Media & Community Specialist
Antrimlisa
vor 2 Jahren

Sorry that was the 2nd part will attach the first part nowfile

vor 2 Jahren

I would like to add that it may be caused by the payment provider, on the other hand, those categories are very important and should be set correctly. I hope you'll get some answer from the regulator.

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

Well I wouldn't hold my breath to be honest. I've emailed the email address u gave me to the regulator and heard nothing. Don't kn if its true or not but also heard the curaco gaming authorities are nowhere near as strict as the gambling commissioner. So whether they'll even bother replying I don't know. But thank you and I'll let you know.

silver
Antrimlisa
Junior Anfänger
vor 2 Jahren

I received notification from my bank today sure seems like they don't even want to investigate. They have said that the charge back team will look into it but I just get the feeling that they'll be nothing come from it. Very disheartening. See attachment file

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