Instant Casino - generelle Diskussion (Seite 11)

Hello,

Lodging the complaint is a worthwhile call, and I thank you for taking that step. Well, in the past this casino chose a "no response" policy on several occasions, so I sincerely hope we won't see that again! Its Safety Index is literally falling apart, however, so I will be honest: happy ending would, in my opinion, be kind of a miracle. 🙁

I wish I was wrong, because I understand how frustrating this situation feels.

Well, we shall see!

But I've noticed that they've been responding positively lately. They even emailed me a deadline where they'll confirm the exact refund (with the cents attached).

Però ho visto che ultimamente sta rispondendo anche positivamente. Mi hanno indicato via mail anche una data massima dove confermano il rimborso preciso (con centesimi annessi)

This is definitely a good sign. The pattern I mentioned was spotted in the other players' complaints, so I really hope we are about to see significant changes.

In your experience, does this email seem trustworthy to you? Because if they didn't want to pay me, there wouldn't be any point in sending me this communication. What do you think?

Secondo la tua esperienza, questa mail a te sembra affidabile? Perché in caso non volesse pagarmi, non avrebbe senso mandarmi questa comunicazione. Tu che dici?

On TrustPilot, they've now publicly responded like this. What do you think? Honestly.



Su TrustPilot, pubblicamente, hanno risposto ora così. Cosa ne pensi? Onestamente.



I'd say both texts are very well versed and sound reassuring. I understand my comparison with the unresolved complaint is disturbing. Perhaps I am taking the unresolved complaints and the Casino Safety Index too seriously.

In my opinion, we shall see in the next 30 days.

They have been processing refunds. I got mine too. Just be patient.

Hi! Can you tell us more, please? Are you talking about manual refunds, like mine? How long did you wait?

Ciao! Puoi dirci di più perfavore? Parli di rimborsi manuali, come il mio? Quanto tempo hai aspettato?

Mine was received the same day it was processed. But it was not as much as yours so that’s probably why they did it manually.

But I read your review where you said this casino is a scam. I don't understand, I'm a little confused. I also read an unresolved complaint from you several months ago. Now you mention a refund received the same day you requested it.

Io però ho letto la tua recensione dove dici che questo Casinò è una truffa. Non capisco, sono un po' confuso. Ho letto anche un reclamo sempre da parte tua, irrisolto, di diversi mesi fa. Ora parli di un rimborso ricevuto lo stesso giorno in cui l'hai richiesto

No, once my refund was confirmed, i received it the same day. Getting them to refund me took way longer

Infatti, leggo la tua recensione che dice:

This casino, owned by Christiana Georgiou from Kallis&Kallis is the most scamming company I’ve ever dealt with. For 7 months they have promised to refund me after I filed complaints but still no money is received. All of a sudden they tell me a refund will not be made. I have all the proof of these promises and I will do everything necessary to bring this to justice. I will also contact Juventus and tell them with what kind of companies they work with. They also don’t comply with GDPR requests. And don’t be fooled by the positive reviews, they are FAKE.

E leggo anche il tuo reclamo irrisolto dove lamenti che non ti hanno risposto per 7 mesi.

Vedendo il mio caso specifico, ti risulta una cosa simile? Hai rivisto l'opinione su InstantCasino e ora pensi che non siano truffe / fake?

I'm a little confused because I read your review where you specifically said they didn't respond to you for months, that you consider them a scam casino, and that the positive reviews are fake. Could you please explain your situation further?

Sono un po' confuso perchè ho letto la tua recensione dove espressamente dici che per mesi non ti hanno risposto, che li reputi un casinò truffa e che le recensioni positive sono fake. Potresti, gentilmente, spiegare meglio il tuo caso?

How did they even agree to a refund? I've been fighting for two months on all fronts, and they still remain silent. My account is blocked, of course.

Keep nagging and threatening

Blijven zeuren en dreigen

Thanks for the reply.

I'm trying to stay calm and act formally, but the casino hasn't responded for months.

If you can, did you contact them exclusively by email or also through intermediaries?

Any advice would be helpful.

Only email

Kitchn Can you tell me if your case was successful and you received a refund? How long did the entire process take?

I would like to provide an update for clarity.

Despite repeated attempts to resolve my issue directly with InstantCasino via email and live chat, I have not received any meaningful response from the operator.

My goal was never to cause conflict, but simply to obtain a clear explanation and resolve the situation amicably.

Due to the prolonged lack of communication, I have documented the matter and contacted the relevant industry stakeholders. Some third parties have already confirmed that they are investigating the matter internally.

I remain open to dialogue and sincerely hope that InstantCasino will decide to talk and resolve this issue professionally.

I will continue to update this thread if any new information becomes available.

Chciałbym przekazać aktualizację dla przejrzystości.

Pomimo wielokrotnych prób rozwiązania mojej sprawy bezpośrednio z InstantCasino przez e-mail i czat na żywo, nie otrzymałem żadnej znaczącej odpowiedzi od operatora.

Moim celem nigdy nie było wywoływanie konfliktów, lecz po prostu uzyskanie jasnego wyjaśnienia i polubowne rozwiązanie sytuacji.

Z powodu długotrwałego braku komunikacji udokumentowałem sprawę i skontaktowałem się z odpowiednimi podmiotami branżowymi. Niektóre podmioty trzecie już potwierdziły, że analizują sprawę wewnętrznie.

Pozostaję otwarty na dialog i szczerze mam nadzieję, że InstantCasino zdecyduje się na rozmowę i rozwiąże ten problem profesjonalnie.

Będę dalej aktualizować ten wątek, jeśli pojawią się jakieś nowe informacje.

Update (for visibility):

Instant Casino has been completely unresponsive for over 3 months.

• Account blocked immediately after formal contact

• All emails ignored

• No explanation, no dialogue, no resolution

I have escalated the case to game providers and regulators. Several providers have already confirmed internal compliance reviews.

This issue is not resolved and will not be dropped.

I am still open to an amicable settlement, but the casino refuses to communicate.

Posting this update for transparency and public record.