vor 10 Monaten
I got this answer:
Your account was closed by risk department.
No reason was given for this decision.
Hugewin Casino - generelle Diskussion (Seite 2)
vor 10 Monaten
How long is this happening for? When exactly have you requested your withdrawal, if I may ask?
vor 10 Monaten
It all started on Sunday. I didn't order a withdrawal. I was logged out of my account and couldn't log in again. I received information that the account was blocked for 48 hours and then that it was closed permanently.
vor 10 Monaten
If you haven't been given any reason why this happened and you have the money and you don't think you have done anything wrong or violated anything, then I would recommend filing a complaint.
It is important that our team investigates what happened and without some concrete answers we would just be digging. So I would definitely go ahead and open a complaint.
What do you think? 🤔
vor 10 Monaten
they stole me 5009$ and closed my account
vor 10 Monaten
Hey, what specifically happened please ? Why the casino took your money and closed your account, could you describe it ? I'm sure that would be helpful and we'll see if we can help you.
I'll be waiting for your answer.
vor 10 Monaten
Dieses Casino ist ein echter Betrug. Sie haben mein Konto ohne Grund geschlossen und über 2000 Dollar gestohlen. Ich möchte alle Spieler warnen, damit sie nicht Opfer dieser Diebe von Hugowin werden. Wiederholen Sie meine Fehler nicht und spielen Sie nicht bei Hugowin.
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vor 10 Monaten
Ok, vielen Dank für den Hinweis, damit ich hier nicht einsteigen muss.
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vor 10 Monaten
Dieses Casino ist ein echter Betrug. Sie haben mein Konto ohne Grund geschlossen und über 2000 Dollar gestohlen. Ich möchte alle Spieler warnen, damit sie nicht Opfer dieser Diebe von Hugowin werden. Wiederholen Sie meine Fehler nicht und spielen Sie nicht bei Hugowin.
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vor 10 Monaten
This sounds like a very unpleasant situation, really. I hope our complaint team will be able to help you with this issue. Speaking of which, could you please update your complaint whenever possible? Some additional information is needed there.
Did the casino close your account after you tried to withdraw, perhaps?
vor 10 Monaten
Just an update to my situation. Through the help of the complaint resolution reps here, Hugewin honored the deposit I made and credited my account. I was then able to withdrawal 5x the amount earlier today. And with the change from that, I just submitted a second withdrawal for the same amount (now 10x my deposit). The first withdrawal was already received, so I don't anticipate any issues with the second. So, besides my initial issue with my deposit, my experience with Hugewin has been pretty darn good.
1
vor 10 Monaten
So I'm glad your opinion is like that, I'm honestly happy for every player who has a good experience. Of course sometimes difficulties accompany it, as in your case, but if in the end it's like this, I'm thrilled. I hope that just like the first withdrawal, you will get the second one and everything will go smoothly. Be sure to let me know when the money lands in your account.
By the way, will you continue to play here ? 🙂
vor 10 Monaten
Yes, money was received. And, yes, I have continued playing with no issues so far.
vor 10 Monaten
That is really great, thank you for the update. What about writing a review for this casino describing your experience? It could be really helpful for others. Here's the link.😉
vor 10 Monaten
i updated my review the same day 😉
vor 10 Monaten
Hello again. I have checked out your UR and found out that due to your complaint pending at that time, it was mistakenly rejected when the complaint got resolved. I will make sure to fix it right away an approve your user review.
Also if you'd like to edit or update some of your reviews in the future, you can easily do so thru the "edit review" feature.😉
Thank you for your understanding. Have a great day.
vor 9 Monaten
What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?
vor 9 Monaten
Wenn sie keine Lösung bieten, unterstützen sie lediglich die Casinos und den Diebstahl von Finanzdaten.
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vor 9 Monaten
What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?
vor 9 Monaten
The whole complaint team handles hundreds of complaints every day, and they take their job really seriously and try to help out with every case in the best possible way. Of course, we are all just humans, right? So please have some patience, and your case will be handled in the same individual way as others.
vor 9 Monaten
Nein danke, Sie haben das Rushbet Casino bereits dabei unterstützt, meine Finanzen zu behalten, die ich zur Auszahlung angefordert habe, und Sie wollten sie mir nicht geben, wenn ich meine Finanzdaten hier in Mexiko nicht weitergebe. Eine Person, die versucht, Finanzdaten von einer anderen Person zu erhalten, wird mit Gefängnis bestraft. Person und mit der Haltung, in der sie sich selbst zeigen, wird das Erpressung genannt und gilt als schwerwiegend, und wenn ihnen mein Kommentar nicht gefiel, habe ich nur die Wahrheit gesagt, ohne den Namen ihres Partners zu nennen, der, abgesehen davon, dass er mich eine Frau nannte, obwohl ich ein Mann bin, die Entscheidung war, ihm die Entscheidung zugunsten des Casinos zu überlassen, deshalb habe ich diesen Kommentar abgegeben
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