Gamblezen Casino - generelle Diskussion (Seite 4)

Junior Anfänger

Rumänien

vor 2 Wochen

OriginalÜbersetzung

Hello !

Unfortunately, my experience with this casino is not a good one. I say this because I noticed yesterday that my bank statement shows transactions from merchants of different categories. None of these merchants have the merchant code 7995, and this is a problem because I have activated security against gambling deposits with the bank, yet this casino somehow managed to create a security breach.

This does not seem right to me. I tried to contact them, but they blocked my account and did not respond to my question or my request for a refund of the amounts charged by those merchants! In my opinion, responsible gambling does not exist here, and this casino is lacking in ethics and morality by doing this, knowing that addicts will find a way to play here!

On March 26, 2025, I made the following deposits to this casino:

400.00 EUR TERRVERS

500.00 EUR SitexCraft

500.00 EUR TERRVERS

300.00 EUR TERRVERS

100.00 EUR PRDCTLUX

My conclusion about this casino is that they are making a mockery of all addicts. Even aside from this, it is illegal to use a different merchant code for money laundering!

Romi

denispyth

Community & Complaints Administrator

denispyth

vor 2 Wochen

OriginalÜbersetzung

I'm really sorry for the whole situation at this casino.

As I believe it is due to the fact that the casino uses some third-party payment provider, and it doesn't show the same when you look at the deposits made.

Unfortunately, this way, your bank doesn't block the payments.

We'll need to wait now to see if our complaint team will be able to do something regarding your complaint, even though I am not very optimistic. Sorry to tell you that.

Also, if you need some professional help with your situation, here you can find help centers available in your country.

I wish you all the best, of course. 🙏

Radka

denispyth

Social Media & Community Specialist

denispyth

vor 1 Woche

OriginalÜbersetzung

Hello,

This is very actual topic and other players have already been discussing options in a specific thread; perhaps you would like to give it a look. 👈

I also spotted an active casino representative in this Gamblezen's thread, so perhaps you will get more official responses.

I'm sorry to see that this practice ruined your efforts to block yourself from casinos.

Gamblezen Casino - generelle Diskussion (Seite 4)

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