vor 7 Monaten
I didn’t ask to reopen it this is what is so upsetting I have never once asked to reopen any to close my account due to my gambling issues
FatPirate Casino - generelle Diskussion (Seite 8)
vor 7 Monaten
I have never asked about reopening my account this is the rally upsetting part only to request closure of my account due to my gambling problem
vor 7 Monaten
Then I must have got lost in what you wrote because it seemed to me that you managed to close it and now you want them to open it again because you want to contact them.
I firmly believe that if you still need help, we will be able to provide it.
vor 7 Monaten
I do need help it’s going round in circles
vor 7 Monaten
Clearly, Petronela is doing her best to assist. We'll have to wait for the case to develop and hopefully we'll know more and this situation will be behind you.
vor 6 Monaten
Hi I am sorry to message you
Martin did his best to help me with my complaint but Father Pirate are trying to say be used my email was wrong when I registered with them that I am in breech of their terms and conditions I misspelled my email by one letter there are so many questions I need answered by them but like always they never respond and if they do they always ask me to reply from the email address I used to register obviously I can’t as I made a mistake
there is another question if my email address was wrong how did they close my account via live chat in May as I contacted them on Sunday on live chat and the account which is closed is connected to the email I wrongly misspelt
vor 6 Monaten
Hi,
I'm glad you reached out! Yet I'm sorry it ended like this. 🙁
In my opinion, the problem is that we can't use that as an argument since unless you use the same registered email address to ask for account closure, the casino is not obliged to investigate. I believe in this case we are limited by rules, not by lack of understanding the events.
vor 6 Monaten
I know you are say your hands are tied I lost more than the 3000 it’s more like 5000 which has left my life in ruins I have not received one decent reply from them
my email was misspelt by a letter any reputable casino would have reached out as they did when I requested a bonus
I really don’t think this is a correct outcome and I would like fat pirate to explain how they closed my account if my email address was wrong
vor 6 Monaten
I understand that, and I'm sorry I can't help you get the answers you seek. In my opinion, Martin accurately conveyed our shared feelings when he wrote:
"To be honest with you, if I were making the final call purely based on fairness and intent, I’d probably be leaning more in your favor. You clearly tried to do the right thing, and I believe you when you say you were struggling and reaching out for help. Unfortunately, the rules we follow here are quite strict when it comes to verification and timelines, and unless there’s a clear policy violation or mishandling by the casino, we’re limited in what we can push for."
vor 9 Monaten
If it’s the same as my experience you would get paid the next day first payment took ages I have had several payouts since they have all been paid the next day even on a Saturday
vor 4 Monaten
Guten Morgen,
Konnten Sie Zahlungen von FatPirate erhalten?
Sie stornieren meine Abhebungen und sagen mir jedes Mal, ich solle mich an meine Bank wenden. Es ist immer die gleiche alte Leier. Ich habe versucht, per Visa, Revolut und jetzt per Banküberweisung abzuheben.
Automatische Übersetzung
vor 4 Monaten
Hello, is there any reason why you should still contact your bank? How long has this situation been going on? Have you been unable to make a withdrawal using any of the payment methods mentioned even once?
vor 4 Monaten
Guten Morgen,
Ich habe meine Bank mehrmals kontaktiert, das Problem liegt nicht bei ihr, sie haben keine Geldforderung oder sonstiges.
Ich habe versucht, von der Visa-Karte abzuheben, die ich für die Einzahlung, die Banküberweisung und Revolut verwendet habe. Bis heute ist immer noch nichts passiert.
Seit dem 27. August habe ich Auszahlungen beantragt, aber bisher nichts außer Stornierungen ohne Begründung. Und heute Morgen habe ich erneut versucht, eine Auszahlung vorzunehmen, diesmal per Banküberweisung.
Der Kundenservice schickt mir jedes Mal die gleichen Antworten …
Automatische Übersetzung
AntwortenBewerten1
vor 4 Monaten
Ich möchte auch einige Screenshots der Nachrichten anhängen, die ich gestern mit ihnen ausgetauscht habe. 
Automatische Übersetzung
AntwortenBewerten1
vor 4 Monaten
So if they keep rejecting your withdrawal and don't tell you anything about it, that's probably not what a player expects. I wouldn't want to be in that position either. But I believe that our team will be able to help you, since you've filed a complaint. The most important thing is to know what's going on, and if we don't know, our team will try to find out.
However, as Natalia said, we are giving the casinos 14 days to pay the player.
I hope that the issue will be resolved by then.🙂
AntwortenBewerten1
vor 4 Monaten
So if they keep rejecting your withdrawal and don't tell you anything about it, that's probably not what a player expects. I wouldn't want to be in that position either. But I believe that our team will be able to help you, since you've filed a complaint. The most important thing is to know what's going on, and if we don't know, our team will try to find out.
However, as Natalia said, we are giving the casinos 14 days to pay the player.
I hope that the issue will be resolved by then.🙂
vor 4 Monaten
Vielen Dank für Ihre Hilfe! Ich werde Sie informieren, sobald ich Neuigkeiten habe.
Automatische Übersetzung
AntwortenBewerten2
vor 4 Monaten
I will wait and hope that you come with positive news. ☘️
vor 4 Monaten
Hallo, vielen Dank für Ihre Nachricht.
Es gibt im Moment keine guten Nachrichten, es tut mir leid. Ich habe den Chat erneut kontaktiert und sie haben mir die gleichen Ausreden bezüglich meiner vorherigen Auszahlungsanfragen gegeben. Und als ich fragte, warum Sie mir sagen, dass mein Konto nicht verifiziert werden muss, wenn meine Zahlungen auf die Verifizierung warten, gab es keine weiteren Neuigkeiten ...
Vielen Dank für Ihre Hilfe! Schönen Tag noch :)
Automatische Übersetzung
AntwortenBewerten1
vor 4 Monaten
Well, if they need to verify the withdrawals, it's not the same as player verification. The finance department probably handles these matters, and I think they would have asked you for the documents if they needed them.
So let's wait and see what happens.
If nothing happens, our team will be ready to help.🙂
AntwortenBewerten1
vor 4 Monaten
Guten Morgen,
Ich möchte ein Foto der Antwort von FatPirate hinzufügen, die ich heute Morgen per E-Mail erhalten habe.
Bis heute warte ich noch auf meine erste Auszahlung, die ich am 1. September erneut beantragt habe (und die sie zuvor storniert hatten).
Einen schönen Tag noch! 
Automatische Übersetzung
vor 4 Monaten
I would say it's a classic general response.
We'll see if something gets resolved in the coming days or how it will turn out.
I look forward to hearing more news.
Good luck. ☘️
AntwortenBewerten2
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