I'm waiting for 3 days for my withdrawal and nothing happened,this it's a very vad casino,i try to contact whit customer attention but don't answer
Hello,
I tried to get in touch with their live chat operator myself. Each message ended as "not seen yet" then suddenly a chatbot appeared. Not useful at all.
I'd wait a few more days then submit a complaint here on Casino Guru. What do you think?
it's a small amount, I just don't know what's going on, I can't contact them at all and I don't even answer my email, the problem is that I don't know if to play in this casino for the moment. my chat doesn't open at all
Good customer service. The big disadvantage is that they don't have a first deposit bonus.
Hello,
I think that lots of players expect something additional for free to their deposits, not every casino is fond of such promotions, however. 🤔
not resolved 500k$ problem and 400k$ from another guy, something going on.
please, if you have any delay in payment over 100k$ contact me
I saw that - waiting for the regulator. At this point, I wish you good luck.
Do I understand correctly the real pain here is the AML process? Just want to be sure...
Hi did you get your money if not do you have a contact email I can contact you on ?
Hi, did you also have a problem with this casino ?
Anyway, according to the complaint I see, xculst finally got paid a month ago. This is the information he gave us, which you can see in the attached complaint: "After 30+ days and a lot of documents from my side provided they do withdraw. So problem is solved. But it's was very hard to do and they didn't made any tip to my side for this month."
If anything happens on your side, don't hesitate to let us know.
Months ago I decided to deposit and play every single NBA, premier league, NHL match and many other south american football matches like I normally do in any other bookmaker and next day I got a mail informing restrictions. Restricted in less than 2 weeks after registration 😂 
Were you mostly successful with the bets? Otherwise, I don't see any reason why they did it to you.
BTW Are you still allowed to bet even with some max. bet limits or are you fully restricted to bet on Sports?
When I asked they simply said it was a trading team decision, no real explanation was provided, I don't remember breaking any T&C, I suppose they are just trigger happy because I checked reviews and other player also got restricted from bonuses, but he doesn't mention a stake restriction.
I ended up in the positive but the profit wasn't high nor my bet sizes were, considering on average I bet 60 euros per event across all sports and my average odds is something around 1.8, it's not something that any big bookie would consider threatening. I got stake restricted but never tried the max bet allowed, when I found out about it I made a withdrawal and closed the account, but normally when you get stake restricted they still take your bets but only on really small stakes (some cases as severe as no more than 5 bucks per bet).
Getting restricted doesn't neccesarily mean you broke T&C or you are deemed as a liability, majority of the time it's just bookies miscalculating their own user's betting habits, Bet365 is famous for restricting anyone making a penny 😂
I openly admit that I'm not very skilled when it comes to sports betting, but your description made me think about how hard it must be for anyone to resolve similar sports betting "issues" when they have nothing in common with rules.... 😁
When I asked they simply said it was a trading team decision, no real explanation was provided, I don't remember breaking any T&C, I suppose they are just trigger happy because I checked reviews and other player also got restricted from bonuses, but he doesn't mention a stake restriction.
Oh, that doesn't help at all if they do not give any explanation about the reason and they just decide to do it because...🤷♀️
Yes, everytime I see a case of anyone getting banned from a bookie or restricted they never know why the ban or restriction was applied, it's easy to find complaints of users online who got targeted by a bookie for whatever reason and most of the time users have no idea why that happened, mostly because operators use really ambiguous terms to explain the ban, some operators are simply trigger happy
At least they processed my withdrawal, I understand casinos and bookies can decide who they make business with or who they accept bets from, but definitely not stating a clear term or condition as to why a restriction is being applied doesn't help anyone
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
