vor 3 Monaten
And still a score of 6.3 on casino guru… frustrating and unbelievable! Betsolino also have a banner at the bottom of the website with a link to casino guru, are they having a partnership?
Betsolino Casino - generelle Diskussion (Seite 20)
vor 3 Monaten
Same with 5bonuses, a very high score. Just unbelievable, seems that not only casino, but Casino guru profits together with these scammers.
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vor 3 Monaten
I did a research and found nothing related to that casino. For me was a red flag so for now i will stay away from that casino.
vor 3 Monaten
Hallo Jaro,
wie du sehen kannst sind es mehr und mehr so wie ich es vorhersagte.
Es ist - ZWINGEND NOTWENDIG - das CasinoGuru endlich dieses Casino Betsolino so bewertet wie es sein muss mit einer roten 0,0 !
Menschen verlieren Geld und das werden täglich mehr, ich bin sicher das noch einige dazu kommen werden.
Bitte handelt , nicht mehr warten.
Meine Beschwerde bei AskGamblers.com läuft auch , sowie bei Trustpilot gemeldet.Überall eben.
vor 3 Monaten
I understand that everyone would like the casino to have an even lower safety index, but unfortunately the procedures are such that the complaints have to end in the casino's disadvantage. It is not possible to adjust it if they are still open. I hope that this will happen soon, because so far almost nothing has been resolved. Unfortunately, it will take some time. 😕
1
vor 3 Monaten
Hello, we always try to find out what has happened and when we have gathered all the necessary information, we contact the casino. So far, the casino hasn't cooperated with us much from what I've seen, so I don't know how it will be in your case, but I wouldn't get my hopes up.
Anyway, since you have opened a complaint, it would be good to answer Veronika's questions and let her move forward.
Just click here. ⬅️
If you learn something new, please let me know.
vor 3 Monaten
I absolutely cannot understand why Casino guru makes zero action while tens of people report that their hard earned money is scammed.
I do understand if it would be 1-2 people not receiving their money, then yes, it is pretty understandable to wait and find out how things will escalate, but now there are many of us and the amount of money is increasing every single day. And the rating of both Betsolino and 5bonuses are still pretty decent.
We always receive the same messages in the forum "Please fill a complaint", "Please wait 14 days for the casino to make the payment" and so on. I have waited for 8 weeks, NOTHING is happening. You know, I am kinda starting to get a feeling that Casino guru also benefits from attracting people to this casino, because this zero reaction policy and such tolerance is just not understandable. And in the end complaint is unresolved, Casino guru says that cannot do anything, because casino ignores the complaint, while they are the ones that promoted the casino with a pretty decent rating.
As far as I know Askgamblers gave this casino a horrible rating as soon as complaints started to appear. Casino guru do better.
vor 3 Monaten
We have a process for when the safety index changes, so whether it's one player or 10, we try to do what we can for everyone. We mainly recommend the player's experience because when a casino is new and we don't have a lot of experience with it, the safety index doesn't have a way to move. Unfortunately, when a new casino comes and burns it down like this, everyone is sorry. I wouldn't want to wait that long for my money either. But when they ignore us, there's nothing else to do. Of course, the complaint needs to be closed so that somehow it is reflected in the form of black points. In your case only once, but the casino at least answered the complaint, in the case of this casino not so much, so theoretically you are a little better off than the other players. As long as we see the possibility to solve it, we will not close the complaint and if the casino does not answer one week, we will extend the timer for another one. If they fail to do so, then everything will be closed.
vor 3 Monaten
And still a score of 6.3 on casino guru… frustrating and unbelievable! Betsolino also have a banner at the bottom of the website with a link to casino guru, are they having a partnership?
vor 3 Monaten
Well, since the complaints are still pending, the safety index will not move for the time being. I think I have explained this several times.
Also, just because they have a banner on their site doesn't mean we have a partnership with them. I remember a casino that had a safety index of 1 and had a similar banner. But we can't force a casino that doesn't communicate to take it down because they are not going to change it. Of course, when the review was bad, it was probably clear to everyone how it was.
vor 3 Monaten
Today I received the same reply on my sent emails… they are awsre of the delay in payments but are working on pay all the withdrawals in the coming days…
Bearbeitet durch den Verfasser vor 3 Monaten
vor 3 Monaten
Dann sind wir mal gespannt, wann und wie. Für mich ist diese Casino gestorben
vor 3 Monaten
Ich glaube das ist ein Chat Protokoll was Boyke123 bekommen hat, das bekomme ich nämlich immer wenn ich in de Chat schreibe aber keiner da war.Gerade wenn man am Wochenende schreibt kommt am Montag darauf immer eine Email mit diesem Satz. Aber wenn man sich die Email mal genau anschaut
hier zum Beispiel.
Allerdings hoffe ich das Bokye123 eine andere Mail bekommen hat.
vor 3 Monaten
I received exactly the same
vor 3 Monaten
Today I received the same reply on my sent emails… they are awsre of the delay in payments but are working on pay all the withdrawals in the coming days…
vor 3 Monaten
I am worried about how it will all be when gradually all complaints are closed as unresolved. I really thought that the casino would cooperate with us and that there really is a delay and the players will be paid. Now, I wouldn't believe these words so much if you are waiting for quite a long time. However, there is nothing left to do but to keep informing and pushing the casino and hopefully something will change. I wish we could help more. 😕
vor 3 Monaten
Today exactly 9 weeks ago I’ve made my withdrawal request 😤
vor 3 Monaten
Did you guys get a lot more spam and junk mails of online casinos since you’ve opened an account at betsolino? Im wondering, but my mailbox is ten times fuller then before my registration @betsolino…
vor 3 Monaten
Meine Beschwerde wurden eben beantwortet. Sie ‚untersuchen das Problem‘.
vor 3 Monaten
wow und haha , ich vermute ist wohl Zeitschinderei.Hoffe aber das Du bald dein geld hast und dann alle danach auch 😉 drücke die Daumen !
vor 3 Monaten
They gave you same answer that they give on live support xDD
vor 3 Monaten
Normally, I don't believe that they have contacted us and therefore that they will try to find out what is going on. That's good news and I hope you get the money.
However, I wonder why it is not the same for the other players. 😕
1
vor 3 Monaten
I have over £8000 in my account with this casino... I'll give anyone 20% if they can recover it! haha 😂
1
vor 3 Monaten
Jeden tag beschwert sich alle beim Casino Haber die antwort ist immer das gleiche und dann weggehen tage und nix passiert dann viel glück jaro
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