BassBet Casino - generelle Diskussion (Seite 23)

Hi, did you solve it? I see we have the same problem.

Ciao hai risolto? Vedo che abbiamo lo stesso problema

And the romi replied to me saying that the photo is vented and it must be both sides, I can send you the photos as I sent them to them maybe you see something wrong because there is nothing wrong I think

Ei romi mi hanno risposto dicendo che è sfogata la foto e deve essere entrambi i lati , posso mandarti le foto come le ho mandati a loro magari tu vedi qualcosa che non va perché non c’è niente di sbagliato penso

What a shame, I sent everything perfect and they replied to me like this:

The relevant department informs us that it is necessary to provide a high-resolution photo in which both sides of the card number 533317********4986 can clearly be seen, in PDF format, the previous ones sent are blurry and only one side of the card was sent.

It should show only the first 6 and last 4 digits, along with the expiration date and the cardholder's name.

For privacy reasons, all other digits and the CVV must be obscured.

I can send you the photo I sent them in private and check if it's blurry. However, you had read that they did the same thing to some people, like loops.

Thank you for your understanding.

Una vergogna ho mandato tutto perfetto e mi hanno risposto così :

Il dipartimento competente ci comunica che e' necessario fornire una foto ad alta risoluzione in cui si possono chiaramente vedere entrambi i lati della carta numero 533317******4986, in formato PDF, le precedenti inviate risultano sfocate ed inviate solo un lato della carta.

Deve mostrare solo le prime 6 e le ultime 4 cifre, insieme alla data di scadenza e al nome del titolare della carta.

Per motivi di privacy, tutte le altre cifre e il CVV devono essere oscurati.

In pvt ti posso mandare la foto che ho mandato a loro e verificare se è sfocata comunque avevi letto che ad alcune persone facevano la stessa cosa tipo loop 

Grazie per la comprensione.

Let's try to cooperate with the casino, and hopefully, everything will get resolved soon.

Will you, please?

And let us know how it goes, for sure.

Look, I'd like to show you the documents I sent to the casino to make you understand that they're taking me for a ride.

Guarda ti vorrei far vedere i documenti che ho inviato al casinò per farti capire che mi stanno prendendo in giro

There is no need to do that. Please stick to your complaint, and if there is something needed, our complaint team will ask you to provide it.

But can I understand how you move?

Ma posso capire come vi muovete?

Hello, it is pretty easy to follow: Once the complaint needs your attention once more, you will be notified; the rest of the time you wait. The associated complaint timer helps you navigate through each phase.

How did it end?

Come è finita?

Hello, Are you asking me how your complaint ended? I probably do not follow you well; I'm sorry. Can you help me with that?

I have emailed all the documentation you requested,

I still haven't had a response and Bassbet wrote to me again to send another card different from that one

Ho mandato via e-mail tutta la documentazione che mi avevate richiesto,

ancora non ho avuto risposta e Bassbet mi ha riscritto di nuovo di mandare un altra carta differente da quella

It wasn't me, actually. in my opinion, you are asking me to give you an update on your complaint. However, I cannot update you because your complaint mediator is Attila.

This is forum where we talk

The complaint is where docs are requested and complaint updates are provided. You may access it here. 👈

Attila still has a few hours to respond back, as far as the timer says.