vor 1 Jahr
its hard because i dont receive any answer …
5Gringos Casino - generelle Diskussion (Seite 2)
vor 1 Jahr
If that helps you feel a bit less tense, I checked the complaints history—to me, it appears the casino is capable of paying. Although in some cases it took quite some time.
When it comes to user feedback, even positive reviews say "slow services". I would like to believe the casino is just slow.
vor 1 Jahr
yesterday i sent a big email to the complaint team and i received only this answerr …
my hope is gone even the answer wasnt responded by the relevant department..
tomorrow will be my 9 bussiness day anda 11 calendar day without any resolution ..
vor 1 Jahr
Hey. Don't get into any conclusions yet, please. Think positively and try to occupy your mind with something you like. Like some hobby. Just to not get crazy over it. Okay?
We're here to help and will do everything possible to solve this issue.
vor 1 Jahr
They said to me tha rim using vpn but im antoher country spending holidays..
and here the website is blocked and in my home country not
Verfasst
vor 1 Jahr
But you haven't used it while playing at the casino. Right?
vor 1 Jahr
Im in netherlands for 3 months i used to play but i didnt know that was prohibited.!
if i knew at the fisrt olace i wodnt have played..
Verfasst
vor 1 Jahr
So, just to make it clearer, please.
Have you played by using VPN and accumulated winnings at that time?
It should always be stated in the terms of use at every casino if the VPN is not allowed, and all the players have to read those to avoid any future issues like this, you know.🤷♀️
vor 1 Jahr
Ich brauche Hilfe. 5gringo Casino ist für mich das schlimmste und erbärmlichste Casino was es gibt. In meinen Augen sind das Betrüger und Lügner. Ich will mit diesen Betrügern auch nichts mehr zu tun haben. Daher probiere ich schon seit 2 geschlagenen Wochen mein Konto zu schließen. Doch ich werde immer wieder dreist belogen. Es wird immer auf die E-Mail verwiesen. Habe jetzt bestimmt schon tausend E-Mails an den Saftladen geschrieben. Mit Begründung und allem. Es kommt immer die gleiche Antwort. Aber Konto wird nicht geschlossen. Das ist in meinen Augen klarer Betrug und dahinter steht eine kriminelle Energie. Ich bitte Sie jetzt um Hilfe da ich nicht mehr weiter weiß. Ich will doch nur, dass mein Konto geschlossen wird und ich nie mehr von der Sau Bande belästigt werde.
vor 1 Jahr
So, do I understand correctly that you have asked for closure due to the gambling addiction, but the casino didn't do as you requested for so long?
That is really irresponsible, and I am sorry that you have to go through this kind of experience. Please try to stay strong, and I hope that our complaint team will be able to help you out with this situation.🙏
vor 1 Jahr
Yes i played …
vor 1 Jahr
Am interested
vor 1 Jahr
I responded
I sent my proof of residency they are everytime refusing… i sent my bak statement they every time ask to sent over and over
and my withdrawal is blocked..
Verfasst
vor 1 Jahr
What about the IP confirmation you mentioned in the complaint? You said "And im now in portugal I logged in" Do you perhaps travel abroad a lot, please? It seems the residency may be related to the IP check.
vor 1 Jahr
I travel every 2/3 months(work) , but they said to me to log in and go to the live chat saying saying that im already in Portugal
they said this in one email
"Dear Vitor Silva,
We hereby inform you that the Verification of your account will be completed once having confirmed your IP: to do so, we kindly ask you to simply log in using mobile or public network and contact us in chat.
Please note that the usage of any kind of IP masking services
(VPN) is strictly prohibited by our Terms and Conditions and may lead to the closure of the account.
If you have any additional questions, please do not hesitate to contact us.
Best Wishes,
Support Team"
and i did what they asked i arrived to home country and i logged in and contacted them.
and i sent my bank statement that is registered in my home adress (portugal) but they cancel all the time
Verfasst
vor 1 Jahr
I see. Did you also explain to the casino your regular trips abroad? You see, this may still be the issue. Thus, I prefer to be certain how well-informed the casino support was.
Kindly let me know. Thanks.
vor 1 Jahr
I expalin that i was in holidays in that time , and that’s why i was using vpn , but i will explain more becuase i just want my money and never play their
vor 1 Jahr
I think this is it. The casino already told you the VPN was not allowed. The way I see it, you should have consulted using the VPN before you did that. I fear the casino will explain that to you.
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