Started to play here recently. Website looks and feels clean as hell.
When I have any news I will update this post.
Hi and thanks, it's a pretty new casino so some experience would definitely come in handy. I hope they will be only positive.
We will wait for the update. 😊
I recently played at this casino and won some money. Requested a withdrawal, and after uploading the mandatory documents, I had the money on my bank account within 2 hours!
Sie können nicht aus der Ukraine spielen
Hello, how did you find out this information ? Of course I will check with our data team and if this is the case they will surely change it. You wanted to play here and you couldn't register ?
Ja
Refusing to pay out 28k$
Hello, I need help.
I have been going back and forth with 30bet since the 10th of July - it is now about to be the 10th of August.
A month of continuous KYC delaying tactics to avoid payment.
I made 3 crypto deposits on their website.
They asked me for the normal stuff in the beginning; my ID and proof of address.
I uploaded the documents on their website, I sent it to them in their customer chat and I emailed them the documents.
Even after this they had to ask me for the documents three more times. They have no control.
After I spoke with VIP managers multiple times they made sure the documents got through and everything was fine.
They then asked me to take a selfie with my ID which I sent in.
They declined payment.
After that they wanted me to prove the crypto deposits.
I sent them screenshots of ALL three of the crypto deposits I made, with the transaction ID, date and amount. All the info on all the deposits was there.
They didn't accept that.
They wanted a "BANK statement" showing all the deposits.
A *bank* statement showing crypto deposits.
A type of document that doesn't exist.
Once that was explained to them and they understood that, they declined payment again.
Then they asked me to prove my source of funds.
I sent them my annual tax statements and winnings from another casino.
Declined payment again.
At this point I have proven my identity, my proof of address, my crypto deposits and sources of funds.
Now they tell me: "Full bank statement from June-July 2024 showing the deposits made to our platform."
A bank statement to prove crypto deposits, again. I have already sent them documents proving the deposits, documents which they accepted. After they accepted the documents they asked for other documents, and now they go back asking for the same stuff in a different way.
I could not write everything I have had to go through as I would be here all day. This is maybe 15-20% of everything.
They ask me for a document. If that document shouldn't be possible to get, I have to spend time explaining that to them. Then they ask me for something else. They keep doing this and are not stopping. I have sent them so many documents and talked with them between 60-80 times at least across mail/chat. I need help now. They are threatening to close my account and confiscate funds. I have provided all the documents that they have asked for and still they refuse to pay me my money.
Hello, I have read your situation and I am sorry for the situation you find yourself in. it seems abnormal to me if the casino keeps asking you for a document that makes absolutely no sense and you have made a good step by filing a complaint.
Verification can be a lengthy process but it certainly shouldn't be like this and definitely shouldn't be when you've supplied everything necessary and cooperated. So let's see if our team can help you, and I firmly believe that they will, to get your money.
If there is any change, be sure to let me know.
I'll keep my fingers crossed for you. 🤞
The casino looks good before register. Sadly they have the same problem with new users who do not have cellphone line.
I had reached customer service to find an alternative way to finish the registration and try the casino. But computer saids no.
Hi, did the casino ask for a number when you registered? If so, it's mostly common nowadays, so I don't know what alternative could be used. And if the robot even wrote you that you can't move on without it, it's probably the case and you'll have to try another casino.
Don't you have a phone?
I have a phone but not a cell phone line. They want me to have a cellphone to send me a lot of annoying sms 😉. Well they will not because i do not have a cellular phone line.
Hi!
The way I see it, nowadays casinos also use this number for verification purposes and two step authentication, for instance. May I know how many casinos accepted your registration without phone number?I would really love to know.
In my opinion, it only needs one spare prepaid SIM card reserved for casinos to avoid being spammed. Though I empathize with our opinion, of course!
I understand, and you can't do without it, yes, but it's a pity, but apparently a lot of casinos require this very thing. Some places it is not necessary and others it is. It's probably better to move on to the next one.🙂
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