vor 2 Jahren
I got served on my first attempt with the casino, I deposited $90 but they refused to pay me my winnings together with my funds!
1win Casino - generelle Diskussion (Seite 8)
vor 2 Jahren
I do not think its about the war, they operates from India I guess!
I and two others were tagged by the authorities after laying complaint with them, you can scroll the previous posts you'll see everything there in details.
Now the casino believes, Abdulrahaman is me!
In the case of finding out on multiple accounts, the security offices tends to be able to detect your ip address.
1
vor 2 Jahren
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
vor 2 Jahren
I just want to point out that it doesn't matter that any case was closed long time ago. The user can always reopen their case on CasinoGuru anytime.
1
vor 2 Jahren
Hi, I can see you already submitted a complaint on our website, which is probably the best option you have for now. I believe any withdrawals should be processed within 2 weeks. It's been even longer in your case so it's good you submitted the complaint.
vor 2 Jahren
Wie können sie sagen, dass Sie mehrere Konten hatten? und auf jeden Fall ist es eine russische Seite, sagen Sie, dass Krieg etwas damit zu tun hat?
oder sind die unzuverlässig?
Automatische Übersetzung
vor 2 Jahren
I don't think the war has anything to do with it. The casino didn't have a good rating according to our website even before the war has started.
vor 2 Jahren
Ja .. Ich hoffe, wir können rechtzeitig eingreifen und es in der bestmöglichen und kürzesten Zeit lösen
Automatische Übersetzung
vor 2 Jahren
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
vor 2 Jahren
I'm afraid you'll need to wait up to 30 days and then we'll see what we can do if the casino doesn't get back to you until then.
vor 2 Jahren
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
vor 2 Jahren
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
vor 2 Jahren
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
vor 2 Jahren
also warte ich ... nichts anderes kann getan werden ... aber es ist lächerlich, dass Auszahlungen so lange dauern. Aber ich sehe, ich bin nicht der einzige ... grrrr !!!
Automatische Übersetzung
vor 2 Jahren
okay, ich bin schon zufrieden, dass du interessiert bist und mir viele Antworten gegeben hast ... vielen Dank
Automatische Übersetzung
vor 2 Jahren
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
vor 2 Jahren
Hello, Hafsat
I guess I'd do the same, but on the other hand, I fear that no options have left. 🙁
vor 2 Jahren
That's the option i felt i had left.
Bearbeitet durch den Verfasser vor 2 Jahren
vor 2 Jahren
Ich entschuldige mich, aber wenn meine Nachrichten im Abschnitt BESCHWERDEN GENEHMIGT sind, was soll ich tun? wer soll genehmigen?
Danke
Automatische Übersetzung
vor 2 Jahren
Aber das ist nicht legal ... wenn ich Geld gewinne, ist es MEIN Geld
Automatische Übersetzung
vor 2 Jahren
ok, ich warte darauf, dass Petronela sich mit der Beschwerde befasst, hoffentlich gut
Automatische Übersetzung
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